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HP MP Missing Vital information on Email Alerts RRS feed

  • Question

  • When we receive an alert from the HP MP we are getting the below information, nowhere in here does it advise that this alert is for a failed drive.

    Any ideas on how to get more info in the mails?

    SCOM 2012 Alert

    Resolution state: New

    Affected Server or Object: ServerName

    Alert: System.Health.EntityState

    Source: ServerName

    Details: Not Present

    Friday, September 9, 2016 1:05 PM

Answers

  • Hi,

    Please find below screenshots for Disk Failure Rule:

    Also, please check if you are able to open "HP System Management Homepage" for your HP servers.

    Alert mail description which we got:

    Alert: HP Windows (WMI) Smart Array physical drive predictive failure.
    Severity: 2
    Source: Server Storage
    Path: test.test.com
    Last modified by: system
    Last modified time: 9/19/2016 8:35:16 AM Alert description: A physical drive status has changed to Predictive Failure.


    User Action

    Replace drive immediately to avoid loss of data.


    WBEM Indication Properties

    AlertingElementFormat: 2 0x2 (CIMObjectPath)
    AlertingManagedElement: "\\test\ROOT\HPQ:HPSA_DiskDrive.CreationClassName="HPSA_DiskDrive",DeviceID="0064384564E8110:7",SystemCreationClassName="HPSA_ArraySystem",SystemName="007438029757360""
    AlertType: 5 0x5 (Device Alert)
    Description: "A physical drive status has changed to Predictive Failure."
    DeviceControllerLogicalLocation[0]: "Smart Array P420i Controller in Slot 0"
    DeviceModel: "HP      EG0300FBVFL"
    EventCategory: 6 0x6 (Primary Storage Device)
    EventID: "204"
    EventTime: "20160915215153.241000-000"
    HWFirmwareVersion[0]: "HPDC"
    HWLogicalLocation[0]: "Port:2I Box:2 Bay:8"
    HWManufacturer: "HP"
    HWPhysicalLocation: "Box 2 Bay 8"
    HWSerialNumber[0]: "TYO60UT"
    ImpactedDomain: 4 0x4 (System)
    IndicationIdentifier: "{D75CR00B-69AA-415D-B638-903E9I199876}"
    IndicationTime: "20160915215158.120000+330"
    NetworkAddresses[0]: " I am Not Disclosing"###
    OSType: 116 0x74 (Microsoft Windows Server 2012 R2)
    OSVersion: "6.3.9600"
    PerceivedSeverity: 5 0x5 (Major)
    ProbableCause: 86 0x56 (Disk Failure)
    ProbableCauseDescription: "Physical Drive Status Changed to Predictive Failure."
    ProviderName: "HP Smart Array"
    ProviderVersion: "11.81.0.0"
    RecommendedActions[0]: "Replace drive immediately to avoid loss of data."
    Summary: "Physical drive status Predictive Failure."
    SystemCreationClassName: "HP_WinComputerSystem"
    SystemFirmwareVersion[0]: "2015.07.01"
    SystemFirmwareVersion[1]: "2014.08.02"
    SystemGUID: "32333536-3030-4753-4834-313244585333"
    SystemModel: "ProLiant DL380p Gen8"
    SystemName: "test.test.com"
    SystemProductID: "783900-Y21"
    SystemSerialNumber: "SUY867DXY9"
    TIME_CREATED: 131184301234563734 0x1d20f6d4b31aa96
    VariableNames[0]: "FailureDescription"
    VariableNames[1]: "LastFailureDescription"
    VariableNames[2]: "DriveInterface"
    VariableTypes[0]: 1 0x1 (string)
    VariableTypes[1]: 1 0

    Regards,

    Shashi


    • Edited by Shashi.Bhushan Tuesday, September 20, 2016 4:50 AM
    • Proposed as answer by Shashi.Bhushan Saturday, October 8, 2016 6:56 PM
    • Marked as answer by Elton_Ji Wednesday, October 12, 2016 7:17 AM
    Monday, September 19, 2016 1:34 PM

All replies

  • Hi Sir,

    I assume that MP use Email subscription  to send email .

    I'd suggest you to check if it exists , if yes , then edit it to add the variable of SCOM alert:

    (If the critical alert doesn't show it is due to "failed drive" , you may use script to add the 'useful information' into custom fields of alert , then , add the custom fields into Email context )

    Best Regards,

    Elton


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
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    Monday, September 12, 2016 10:23 AM
  • Thank you for the prompt response Elton, can you confirm what you mean by using a script to add useful information?

    Regards,

    James.

    Friday, September 16, 2016 1:32 PM
  • Hi,

    I am also using HP MP and able to get the full description mentioning failed drive details. You can either update your HP MP or check the alert Rule/Monitor and look under Alerting tab if the required parameters are there.

    Regards,

    Shashi

    Friday, September 16, 2016 7:32 PM
  • Can you advise a copy of your alert context so I can compare ours.
    Monday, September 19, 2016 11:15 AM
  • Hi,

    Please find below screenshots for Disk Failure Rule:

    Also, please check if you are able to open "HP System Management Homepage" for your HP servers.

    Alert mail description which we got:

    Alert: HP Windows (WMI) Smart Array physical drive predictive failure.
    Severity: 2
    Source: Server Storage
    Path: test.test.com
    Last modified by: system
    Last modified time: 9/19/2016 8:35:16 AM Alert description: A physical drive status has changed to Predictive Failure.


    User Action

    Replace drive immediately to avoid loss of data.


    WBEM Indication Properties

    AlertingElementFormat: 2 0x2 (CIMObjectPath)
    AlertingManagedElement: "\\test\ROOT\HPQ:HPSA_DiskDrive.CreationClassName="HPSA_DiskDrive",DeviceID="0064384564E8110:7",SystemCreationClassName="HPSA_ArraySystem",SystemName="007438029757360""
    AlertType: 5 0x5 (Device Alert)
    Description: "A physical drive status has changed to Predictive Failure."
    DeviceControllerLogicalLocation[0]: "Smart Array P420i Controller in Slot 0"
    DeviceModel: "HP      EG0300FBVFL"
    EventCategory: 6 0x6 (Primary Storage Device)
    EventID: "204"
    EventTime: "20160915215153.241000-000"
    HWFirmwareVersion[0]: "HPDC"
    HWLogicalLocation[0]: "Port:2I Box:2 Bay:8"
    HWManufacturer: "HP"
    HWPhysicalLocation: "Box 2 Bay 8"
    HWSerialNumber[0]: "TYO60UT"
    ImpactedDomain: 4 0x4 (System)
    IndicationIdentifier: "{D75CR00B-69AA-415D-B638-903E9I199876}"
    IndicationTime: "20160915215158.120000+330"
    NetworkAddresses[0]: " I am Not Disclosing"###
    OSType: 116 0x74 (Microsoft Windows Server 2012 R2)
    OSVersion: "6.3.9600"
    PerceivedSeverity: 5 0x5 (Major)
    ProbableCause: 86 0x56 (Disk Failure)
    ProbableCauseDescription: "Physical Drive Status Changed to Predictive Failure."
    ProviderName: "HP Smart Array"
    ProviderVersion: "11.81.0.0"
    RecommendedActions[0]: "Replace drive immediately to avoid loss of data."
    Summary: "Physical drive status Predictive Failure."
    SystemCreationClassName: "HP_WinComputerSystem"
    SystemFirmwareVersion[0]: "2015.07.01"
    SystemFirmwareVersion[1]: "2014.08.02"
    SystemGUID: "32333536-3030-4753-4834-313244585333"
    SystemModel: "ProLiant DL380p Gen8"
    SystemName: "test.test.com"
    SystemProductID: "783900-Y21"
    SystemSerialNumber: "SUY867DXY9"
    TIME_CREATED: 131184301234563734 0x1d20f6d4b31aa96
    VariableNames[0]: "FailureDescription"
    VariableNames[1]: "LastFailureDescription"
    VariableNames[2]: "DriveInterface"
    VariableTypes[0]: 1 0x1 (string)
    VariableTypes[1]: 1 0

    Regards,

    Shashi


    • Edited by Shashi.Bhushan Tuesday, September 20, 2016 4:50 AM
    • Proposed as answer by Shashi.Bhushan Saturday, October 8, 2016 6:56 PM
    • Marked as answer by Elton_Ji Wednesday, October 12, 2016 7:17 AM
    Monday, September 19, 2016 1:34 PM