HP MP Missing Vital information on Email Alerts

All replies

• 

  

  0

  Sign in to vote

  Hi Sir,

  I assume that MP use Email subscription  to send email .

  I'd suggest you to check if it exists , if yes , then edit it to add the variable of SCOM alert:

  

  (If the critical alert doesn't show it is due to "failed drive" , you may use script to add the 'useful information' into custom fields of alert , then , add the custom fields into Email context )

  Best Regards,

  Elton

  ---

  Please remember to mark the replies as answers if they help and unmark them if they provide no help.
  If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

  Monday, September 12, 2016 10:23 AM
• 

  

  0

  Sign in to vote

  Thank you for the prompt response Elton, can you confirm what you mean by using a script to add useful information?

  Regards,

  James.

  Friday, September 16, 2016 1:32 PM
• 

  

  0

  Sign in to vote

  Hi,

  I am also using HP MP and able to get the full description mentioning failed drive details. You can either update your HP MP or check the alert Rule/Monitor and look under Alerting tab if the required parameters are there.

  Regards,

  Shashi

  Friday, September 16, 2016 7:32 PM
• 

  

  0

  Sign in to vote

  Can you advise a copy of your alert context so I can compare ours.

  Monday, September 19, 2016 11:15 AM
• 

  

  0

  Sign in to vote

  Hi,

  Please find below screenshots for Disk Failure Rule:

  

  

  Also, please check if you are able to open "HP System Management Homepage" for your HP servers.

  Alert mail description which we got:

  Alert: HP Windows (WMI) Smart Array physical drive predictive failure.
  Severity: 2
  Source: Server Storage
  Path: test.test.com
  Last modified by: system
  Last modified time: 9/19/2016 8:35:16 AM Alert description: A physical drive status has changed to Predictive Failure.

  
  User Action

  Replace drive immediately to avoid loss of data.

  
  WBEM Indication Properties

  AlertingElementFormat: 2 0x2 (CIMObjectPath)
  AlertingManagedElement: "\\test\ROOT\HPQ:HPSA_DiskDrive.CreationClassName="HPSA_DiskDrive",DeviceID="0064384564E8110:7",SystemCreationClassName="HPSA_ArraySystem",SystemName="007438029757360""
  AlertType: 5 0x5 (Device Alert)
  Description: "A physical drive status has changed to Predictive Failure."
  DeviceControllerLogicalLocation[0]: "Smart Array P420i Controller in Slot 0"
  DeviceModel: "HP      EG0300FBVFL"
  EventCategory: 6 0x6 (Primary Storage Device)
  EventID: "204"
  EventTime: "20160915215153.241000-000"
  HWFirmwareVersion[0]: "HPDC"
  HWLogicalLocation[0]: "Port:2I Box:2 Bay:8"
  HWManufacturer: "HP"
  HWPhysicalLocation: "Box 2 Bay 8"
  HWSerialNumber[0]: "TYO60UT"
  ImpactedDomain: 4 0x4 (System)
  IndicationIdentifier: "{D75CR00B-69AA-415D-B638-903E9I199876}"
  IndicationTime: "20160915215158.120000+330"
  NetworkAddresses[0]: " I am Not Disclosing"###
  OSType: 116 0x74 (Microsoft Windows Server 2012 R2)
  OSVersion: "6.3.9600"
  PerceivedSeverity: 5 0x5 (Major)
  ProbableCause: 86 0x56 (Disk Failure)
  ProbableCauseDescription: "Physical Drive Status Changed to Predictive Failure."
  ProviderName: "HP Smart Array"
  ProviderVersion: "11.81.0.0"
  RecommendedActions[0]: "Replace drive immediately to avoid loss of data."
  Summary: "Physical drive status Predictive Failure."
  SystemCreationClassName: "HP_WinComputerSystem"
  SystemFirmwareVersion[0]: "2015.07.01"
  SystemFirmwareVersion[1]: "2014.08.02"
  SystemGUID: "32333536-3030-4753-4834-313244585333"
  SystemModel: "ProLiant DL380p Gen8"
  SystemName: "test.test.com"
  SystemProductID: "783900-Y21"
  SystemSerialNumber: "SUY867DXY9"
  TIME_CREATED: 131184301234563734 0x1d20f6d4b31aa96
  VariableNames[0]: "FailureDescription"
  VariableNames[1]: "LastFailureDescription"
  VariableNames[2]: "DriveInterface"
  VariableTypes[0]: 1 0x1 (string)
  VariableTypes[1]: 1 0

  Regards,

  Shashi

  
  

  • Edited by Shashi.Bhushan Tuesday, September 20, 2016 4:50 AM
  • Proposed as answer by Shashi.Bhushan Saturday, October 8, 2016 6:56 PM
  • Marked as answer by Elton_Ji Wednesday, October 12, 2016 7:17 AM

  Monday, September 19, 2016 1:34 PM