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Windows 7 BSOD on brand new Dell Latitude E6410 RRS feed

  • Question

  • Hello,

    I am running windows 7 64-bit

    I am using a Latitude E6410 for 3 weeks now and it has crashed 2 time with a BSOD.  In the Event viewer I found these messages:

    Log Name:       System
    Source:           Kernel-Power
    Date:              11/24/2010 9:18:34 PM
    Event ID:         41
    Task Category:(63)
    Level:              Critical
    Keywords:       (2)
    User:               SYSTEM
    Computer:       ITD-LAP-02

    Description:
    The system has rebooted without cleanly shutting down first. This error
    could be caused if the system stopped responding, crashed, or lost power
    unexpectedly.

    - < Event xmlns =" http://schemas.microsoft.com/win/2004/08/events/event " >
    - < System >
      < Provider Name =" Microsoft-Windows-Kernel-Power " Guid =" {331C3B3A-2005-44C2-AC5E-77220C37D6B4} " />
      < EventID > 41 </ EventID >
      < Version > 2 </ Version >
      < Level > 1 </ Level >
      < Task > 63 </ Task >
      < Opcode > 0 </ Opcode >
      < Keywords > 0x8000000000000002 </ Keywords >
      < TimeCreated SystemTime =" 2010-11-24T20:18:34.033215000Z " />
      < EventRecordID > 18128 </ EventRecordID >
      < Correlation />
      < Execution ProcessID =" 4 " ThreadID =" 8 " />
      < Channel > System </ Channel >
      < Computer > ITD-LAP-02.nigeria.setraco.net </ Computer >
      < Security UserID =" S-1-5-18 " />
      </ System >
    - < EventData >
      < Data Name =" BugcheckCode " > 30 </ Data >
      < Data Name =" BugcheckParameter1 " > 0xffffffffc0000005 </ Data >
      < Data Name =" BugcheckParameter2 " > 0xfffff88004cec238 </ Data >
      < Data Name =" BugcheckParameter3 " > 0x0 </ Data >
      < Data Name =" BugcheckParameter4 " > 0xffffffffffffffff </ Data >
      < Data Name =" SleepInProgress " > false </ Data >
      < Data Name =" PowerButtonTimestamp " > 0 </ Data >
      </ EventData >
      </ Event >

    Log Name:       System
    Source:           BugCheck
    Date:              11/24/2010 9:19:18 PM
    Event ID:        1001
    Task Category:None
    Level:             Error
    Keywords:       Classic
    User:               N/A
    Computer:       ITD-LAP-02
    Description:

    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000001e (0xffffffffc0000005, 0xfffff88004cec238, 0x0000000000000000, 0xffffffffffffffff). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 112410-48703-01.

    - < Event xmlns =" http://schemas.microsoft.com/win/2004/08/events/event " >
    - < System >
      < Provider Name =" Microsoft-Windows-WER-SystemErrorReporting " Guid =" {ABCE23E7-DE45-4366-8631-84FA6C525952} " EventSourceName =" BugCheck " />
      < EventID Qualifiers =" 16384 " > 1001 </ EventID >
      < Version > 0 </ Version >
      < Level > 2 </ Level >
      < Task > 0 </ Task >
      < Opcode > 0 </ Opcode >
      < Keywords > 0x80000000000000 </ Keywords >
      < TimeCreated SystemTime =" 2010-11-24T20:19:18.000000000Z " />
      < EventRecordID > 18150 </ EventRecordID >
      < Correlation />
      < Execution ProcessID =" 0 " ThreadID =" 0 " />
      < Channel > System </ Channel >
      < Computer > ITD-LAP-02.nigeria.setraco.net </ Computer >
      < Security />
      </ System >
    - < EventData >
      < Data Name =" param1 " > 0x0000001e (0xffffffffc0000005, 0xfffff88004cec238, 0x0000000000000000, 0xffffffffffffffff) </ Data >
      < Data Name =" param2 " > C:\Windows\MEMORY.DMP </ Data >
      < Data Name =" param3 " > 112410-48703-01 </ Data >
      </ EventData >
      </ Event >

    I know that a lot of people face BSOD problems, but I am not sure what is causing this issue on my PC since happened when I was doing two different things, once while I was browsing the net and the 2nd time while I was working on an Excel spreadsheet.

     

    I would appreciate any advice on this.

    Wednesday, November 24, 2010 9:22 PM

Answers

  • Hi Rony,

    it looks like Kaspersky is the cause:
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiDispatchException+0x1b9
    nt!KiExceptionDispatch+0xc2
    nt!KiGeneralProtectionFault+0x10a
    kl1 +0x44238


        Image path: \SystemRoot\system32\DRIVERS\kl1.sys
        Image name: kl1.sys
        Timestamp:        Wed Nov 11 12:30:15 2009

    So update your Kaspersky version, please.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Thursday, November 25, 2010 1:41 PM
    • Marked as answer by Miya Yao Friday, December 3, 2010 2:05 AM
    Thursday, November 25, 2010 1:40 PM
  •     Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
        Image name: NETw5s64.sys
        Timestamp:        Tue Sep 15 21:40:39 2009

    Update your Intel Wireless driver.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Friday, December 3, 2010 2:05 AM
    Thursday, November 25, 2010 9:15 PM

All replies

  • Bug Check 0x1E: KMODE_EXCEPTION_NOT_HANDLED

    This indicates that a kernel-mode program generated an exception which the error handler did not catch.

    http://msdn.microsoft.com/en-us/library/ff557408%28VS.85%29.aspx

    To see the cause I have to take a look at the dumps with the Debugging Tools for Windows.

    Please start the Windows Explorer and go to the folder C:\Windows\Minidump. Next, copy the dmp files to your desktop, zip all dmp into 1 zip file and upload the zip file to your public Skydrive [1] folder and post a link here.

    André

    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, November 24, 2010 10:09 PM
  • Hi Andre,

    Thanks for your reply, below is the link to the dump file:


    http://cid-499bf7a093818f24.office.live.com/self.aspx/Public/112410-48703-01.zip

     

     

     

    Thursday, November 25, 2010 6:58 AM
  • Hi Rony,

    it looks like Kaspersky is the cause:
    STACK_TEXT:  
    nt!KeBugCheckEx
    nt!KiDispatchException+0x1b9
    nt!KiExceptionDispatch+0xc2
    nt!KiGeneralProtectionFault+0x10a
    kl1 +0x44238


        Image path: \SystemRoot\system32\DRIVERS\kl1.sys
        Image name: kl1.sys
        Timestamp:        Wed Nov 11 12:30:15 2009

    So update your Kaspersky version, please.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Proposed as answer by Andre.Ziegler Thursday, November 25, 2010 1:41 PM
    • Marked as answer by Miya Yao Friday, December 3, 2010 2:05 AM
    Thursday, November 25, 2010 1:40 PM
  • Hi André

    I have the latest Kaspersky Antivirus version 6.0.4.1424 installed and it's working on the remaining Windows 7 64-bit Dell laptops in the office, I am the only one who had a BSOD!

     

    Thursday, November 25, 2010 2:43 PM
  •     Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
        Image name: NETw5s64.sys
        Timestamp:        Tue Sep 15 21:40:39 2009

    Update your Intel Wireless driver.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    • Marked as answer by Miya Yao Friday, December 3, 2010 2:05 AM
    Thursday, November 25, 2010 9:15 PM