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Lync server 2013 -workflow DTMF settings RRS feed

  • Question

  • Hi all,

    wondering if its possible to change DTMF settings for a workflow.

    We are having issue that 20% of our inbound calls are failing when choise 1-4 is choosen.IF they select a workflow that has more choises,it fails after choosing that choise.

    Ex: dialin to main switchboard the user press 4.

    Option 4 has two more choises and when chose any of them,calls disconnect.

    If they chose 1-3 (which does not have sub options) calls disconnect.

    We have re-created workflow and groups without any help.If user use speech it works, its just when pressing the key it fails.

    We have updated to latest Cu11


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

    Sunday, May 24, 2015 12:34 PM

Answers

  • Please check, that only one application endpoint exist for the announcement service. I had a similar issue from a Lync 2010 migration, weher I had two application endpoints and calls are only rejected from one of the FE servers.

    You will see a error on the eventlog if you start the RGS service, that only one application endpoit can be registered.

    I had to delete the other application endpoint through adsieedit.


    regards Holger Technical Specialist UC

    • Marked as answer by Off2work Tuesday, May 26, 2015 5:16 PM
    Monday, May 25, 2015 2:31 PM

All replies

  • Hi,

    Please check if you receive any issues on FE Server when the issue happen.

    Please try to restart Lync Services and then test the issue again.

    Please check if the issue also happen when a internal Lync user call the Response Group. If the issue not happen, check the setting of gateway.

    Best Regards,
    Eason Huang


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Eason Huang
    TechNet Community Support

    Monday, May 25, 2015 6:05 AM
  • Hi,

    Please check also that all available FE works fine with the responsegroup service and the match maker service is available for all FE server.

    You can also activate the logging for the responsegroup to find out, why the call will be disconnected. 


    regards Holger Technical Specialist UC

    Monday, May 25, 2015 12:24 PM
  • Thanks all,

    we have enabled logging for responsegroup and it does not show any error.Only monitoring is showing :

    Diagnostic ID 26029; reason="Call is disconnected because of invalid configuration"

    As mentioned we have re-created the workflows/queues and groups without any help.Server been patched and rebooted and still same issue.

    When we test it all works fine,only 20% of our customers are experiencing this issue,while its fine for the rest 80%.

    Will asked customer that is having the issue to use voice instead and see if it works.If voice works,then i guess its DTMF issue.Since you can only adjust DTMF for conferencing and not workflow,then i guess its siptrunk issue?

    Any settings we can change from Lync side before i contact our SIP trunk provider?


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

    Monday, May 25, 2015 1:38 PM
  • Please check, that only one application endpoint exist for the announcement service. I had a similar issue from a Lync 2010 migration, weher I had two application endpoints and calls are only rejected from one of the FE servers.

    You will see a error on the eventlog if you start the RGS service, that only one application endpoit can be registered.

    I had to delete the other application endpoint through adsieedit.


    regards Holger Technical Specialist UC

    • Marked as answer by Off2work Tuesday, May 26, 2015 5:16 PM
    Monday, May 25, 2015 2:31 PM
  • Hi Holger and thanks for your info.

    Yes we did a move-CsApplicationEndpoint from 2010 to 2013 environment its after this problem started to occure.

    When i run Get-CsApplicationEndpoint i have tree of Announcement service,2 audio test service, 2 callpark service and 2 rgs precense watcher.

    When i restart Responsegroup service i get 3 error with different SIP URI:

    Application endpoint for Contact object cannot be created.

    The following exception was thrown during application endpoint creation for Contact object 'sip:RtcApplication-db86d016-4e7d-48ba-a75f-976b94ad9486@domain.com'. The Response Group associated with this endpoint will not be available.
    Exception: System.ArgumentException - Only one default routing endpoint is allowed per platform. The platform already contains a default routing Endpoint.
    Inner Exception: ~

    Cause: Networking problems with the Front End server, or Front End server configuration problems.
    Resolution:
    Check for eventual SIP errors on the Front End servers.

    Then i guess its these three SIP contact i can delete from ADSI EDIT?

    As far as i have checked,there should be only one of each application endpoint per pool?

    Thanks!


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

    Monday, May 25, 2015 7:40 PM
  • Yes, that is correct.

    I had the same problem. The reult was that after the call goes to the RGS Que, the all was disconnectet.

    I delete one of the application endpoint with adsiedit and restart the rgs service.

    After the restart everything was ok.


    regards Holger Technical Specialist UC


    Monday, May 25, 2015 8:05 PM
  • Thanks,

    have now deleted all three that showed up as error and restarted rgs service.Fingers crossed and hope all is ok tomorrow.Today everything looked fine before i deleted these app endpoints.Even called up a customer and asked her to call back and seems like it worked fine for her.

    THanks!


    Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

    Tuesday, May 26, 2015 5:15 PM