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When I try to download a file, its starts, but exits with Application error 1000 for Internet Explorer v 11.0.9600 RRS feed

  • Question

  • Faulting application name: iexplore.exe, version: 11.0.9600.17937, time stamp: 0x55a7fb4f

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x0000000000000000

    Faulting process id: 0xdc4

    Faulting application start time: 0x01d0e337fd5d8b3f

    Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

    Faulting module path: unknown

    Report Id: 794dcfc7-4f2b-11e5-a1c3-14feb59f2af2

    Then this error 1001 :

    Fault bucket 36117055, type 27

    Event Name: BEX64

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: iexplore.exe

    P2: 11.0.9600.17937

    P3: 55a7fb4f

    P4: StackHash_6c37

    P5: 0.0.0.0

    P6: 00000000

    P7: 0000000000000000

    P8: c0000005

    P9: 0000000000000008

    P10:

    Attached files:

    C:\Users\Lori\AppData\Local\Temp\WER896A.tmp.WERInternalMetadata.xml

    These files may be available here:

    C:\Users\Lori\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_d53624b2ebd1de94a7cdd241fb375f95efccbf18_111acca1

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 794dcfc7-4f2b-11e5-a1c3-14feb59f2af2

    Sunday, August 30, 2015 3:46 PM

Answers

  • Hi,

    Mostly these crashes are caused by bad compatibility of add-ons. Please test on no add-on mode and remove all add-ons for good measure. Meanwhile, disable all 3rd party protection software on your machine.

    http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11

    Also, check if the issue occurs in Clean Boot mode and Safe Mode with networking mode.

    Regards,

    D. Wu


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.


    • Edited by Deason Wu Wednesday, September 2, 2015 2:38 AM
    • Proposed as answer by Michael_LS Wednesday, September 9, 2015 1:58 AM
    • Marked as answer by Michael_LS Thursday, September 10, 2015 2:36 AM
    Wednesday, September 2, 2015 2:37 AM