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Unstable Windows 7 BSOD RRS feed

  • Question

  • Ever since i updated from windows xp to windows 7 my computer has been buggy. The problem ranges from the BSOD to the graphics card driver crashing. The problem usually occurs during times of intensive use, like while playing a game. But the crashes are not consistent.  I get different errors depending on the graphics card.  A game will work great with a low end graphics card and will crash with a better card. I've tried a fresh re-install, updating drivers, bios update, memtest, hardware tests and replacing or swapping out hardware. But the problems persists. I do not know what the problems could be and am at a loss at what else to try. 
    Computer specs: 
    Windows 7 Professional 64-bit
    Asus P5E3 Pro
    2*2GB DDR3 1600
    Intel Core 2 Duo E8500
    ATI Radeon HD 4870
    500 gb Seagate berracuda 7200 rpm 
    errors:
    BSOD code 1E, 3B, 10E, A, 116, and 3D.
    The most common is 3B.
    Friday, June 17, 2011 11:50 PM

Answers

  • Bug Check Code 0x3B: http://msdn.microsoft.com/en-us/library/ff558949(VS.85).aspx

    Start updating your graphic card driver and install that: http://www.microsoft.com/download/en/details.aspx?displayLang=en&id=35

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
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    • Marked as answer by Niki Han Monday, June 27, 2011 9:18 AM
    Saturday, June 18, 2011 10:45 PM
  • Then, uninstall all unwanted programs, perform a full scan to detect and uninstall all malware programs. Go to msconfig and unselect startup items other than Microsoft ones, update BIOS / drivers / firmwares, disable security softwares and try again.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
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    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Niki Han Monday, June 27, 2011 9:18 AM
    Tuesday, June 21, 2011 5:56 AM

All replies

  • First, I should ask, are you over-clocking your machine (I don't know the m/b)?  If so, this can cause instability.

    If the machine is running at the designed speed, and the BIOS setting are at the defaults, the next thing to check would be the cause of the crashes.  This can become very technical, but if you Bing "WhoCrashed", you may get a pointer.

    The official method of investigating BSOD's is to use the Windows SDK debugging tools, and more on that if you like, but it's very big and scary.

    Saturday, June 18, 2011 3:19 AM
  • The machine is running at factory speeds and all the BIOS settings are at default. I don't have that great of an understanding of crash reports but know how to open them. I've tried googling the error code but all they say is to update/reinstall drivers (usually the video driver) which i have done repeatedly.  i included the dump file for Bccode 3B.

     

     

    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64

    Copyright (c) Microsoft Corporation. All rights reserved.

    Loading Dump File [C:\Windows\Minidump\051611-23821-01.dmp]

    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*DownstreamStore*http://msdl.microsoft.com/download/symbols

    Executable search path is: 

    Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64

    Product: WinNt, suite: TerminalServer SingleUserTS

    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631

    Machine Name:

    Kernel base = 0xfffff800`0305e000 PsLoadedModuleList = 0xfffff800`032a3650

    Debug session time: Mon May 16 20:00:22.248 2011 (UTC - 4:00)

    System Uptime: 0 days 15:39:59.574

    Loading Kernel Symbols

    ...............................................................

    ................................................................

    ..............................

    Loading User Symbols

    Loading unloaded module list

    .............

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 3B, {c0000005, fffff800030d5c25, fffff880029f6f30, 0}

    Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )

    Followup: MachineOwner

    ---------

    0: kd> !analyze -v

    *******************************************************************************

    *                                                                             *

    *                        Bugcheck Analysis                                    *

    *                                                                             *

    *******************************************************************************

    SYSTEM_SERVICE_EXCEPTION (3b)

    An exception happened while executing a system service routine.

    Arguments:

    Arg1: 00000000c0000005, Exception code that caused the bugcheck

    Arg2: fffff800030d5c25, Address of the instruction which caused the bugcheck

    Arg3: fffff880029f6f30, Address of the context record for the exception that caused the bugcheck

    Arg4: 0000000000000000, zero.

    Debugging Details:

    ------------------

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP: 

    nt!ExpInterlockedPopEntrySListFault16+0

    fffff800`030d5c25 498b08          mov     rcx,qword ptr [r8]

    CONTEXT:  fffff880029f6f30 -- (.cxr 0xfffff880029f6f30)

    rax=000000c289770000 rbx=fffff880029f79c0 rcx=fffffa80047d3700

    rdx=0008000000000001 rsi=0000000000000000 rdi=fffff880029f79d0

    rip=fffff800030d5c25 rsp=fffff880029f7910 rbp=fffff880029f7c60

     r8=0008000000000000  r9=0000000000000000 r10=fffffa80047d3700

    r11=fffffa8005084400 r12=0000000000000003 r13=fffffa8004486630

    r14=0000000010000000 r15=00000000000002d0

    iopl=0         nv up ei pl nz na po nc

    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206

    nt!ExpInterlockedPopEntrySListFault16:

    fffff800`030d5c25 498b08          mov     rcx,qword ptr [r8] ds:002b:00080000`00000000=????????????????

    Resetting default scope

    CUSTOMER_CRASH_COUNT:  1

    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

    BUGCHECK_STR:  0x3B

    PROCESS_NAME:  chrome.exe

    CURRENT_IRQL:  0

    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800030d5c25

    STACK_TEXT:  

    fffff880`029f7910 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExpInterlockedPopEntrySListFault16

    FOLLOWUP_IP: 

    nt!ExpInterlockedPopEntrySListFault16+0

    fffff800`030d5c25 498b08          mov     rcx,qword ptr [r8]

    SYMBOL_STACK_INDEX:  0

    SYMBOL_NAME:  nt!ExpInterlockedPopEntrySListFault16+0

    FOLLOWUP_NAME:  MachineOwner

    MODULE_NAME: nt

    IMAGE_NAME:  ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b

    STACK_COMMAND:  .cxr 0xfffff880029f6f30 ; kb

    FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0

    BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0

    Followup: MachineOwner

    ---------

    0: kd> .cxr 0xfffff880029f6f30

    rax=000000c289770000 rbx=fffff880029f79c0 rcx=fffffa80047d3700

    rdx=0008000000000001 rsi=0000000000000000 rdi=fffff880029f79d0

    rip=fffff800030d5c25 rsp=fffff880029f7910 rbp=fffff880029f7c60

     r8=0008000000000000  r9=0000000000000000 r10=fffffa80047d3700

    r11=fffffa8005084400 r12=0000000000000003 r13=fffffa8004486630

    r14=0000000010000000 r15=00000000000002d0

    iopl=0         nv up ei pl nz na po nc

    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206

    nt!ExpInterlockedPopEntrySListFault16:

    fffff800`030d5c25 498b08          mov     rcx,qword ptr [r8] ds:002b:00080000`00000000=????????????????

     

    Saturday, June 18, 2011 10:01 PM
  • Bug Check Code 0x3B: http://msdn.microsoft.com/en-us/library/ff558949(VS.85).aspx

    Start updating your graphic card driver and install that: http://www.microsoft.com/download/en/details.aspx?displayLang=en&id=35

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Niki Han Monday, June 27, 2011 9:18 AM
    Saturday, June 18, 2011 10:45 PM
  • The graphics card driver is up to date and the problem continued after installing directx from your link. 
    Monday, June 20, 2011 9:44 PM
  • Please upload the dump file using Microsoft Skydrive and post a link here.

    You can also contact Microsoft CSS and your manufacturer Technical Support for more assistance.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Monday, June 20, 2011 9:52 PM
  • Monday, June 20, 2011 10:05 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80003086c25, Address of the instruction which caused the bugcheck
    Arg3: fffff880097e6970, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP: 
    nt!ExpInterlockedPopEntrySListFault16+0
    fffff800`03086c25 498b08          mov     rcx,qword ptr [r8]
    CONTEXT:  fffff880097e6970 -- (.cxr 0xfffff880097e6970)
    rax=000000167b800000 rbx=0000000000000000 rcx=fffff880009eb420
    rdx=0008000000000001 rsi=000000000000001c rdi=0000000000000000
    rip=fffff80003086c25 rsp=fffff880097e7350 rbp=fffff880009eb420
     r8=0008000000000000  r9=fffff8000300f000 r10=fffff880009eb420
    r11=0000000000000009 r12=fffff80003216340 r13=0000000000000000
    r14=0000000000000002 r15=0000000074696157
    iopl=0         nv up ei pl nz na po nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
    nt!ExpInterlockedPopEntrySListFault16:
    fffff800`03086c25 498b08          mov     rcx,qword ptr [r8] ds:002b:00080000`00000000=????????????????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  chrome.exe
    CURRENT_IRQL:  0
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80003086c25
    STACK_TEXT:  
    fffff880`097e7350 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExpInterlockedPopEntrySListFault16
    FOLLOWUP_IP: 
    nt!ExpInterlockedPopEntrySListFault16+0
    fffff800`03086c25 498b08          mov     rcx,qword ptr [r8]
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  nt!ExpInterlockedPopEntrySListFault16+0
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b
    STACK_COMMAND:  .cxr 0xfffff880097e6970 ; kb
    FAILURE_BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
    BUCKET_ID:  X64_0x3B_nt!ExpInterlockedPopEntrySListFault16+0
    Followup: MachineOwner
    ---------
    -----------------------------------------------
    Please use memtest86+ to check that all is okay with your RAM. If an error was detected then replace the faulty RAM.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    Monday, June 20, 2011 10:11 PM
  • Ran memtest86+ for 5 passes with no errors. don't think its a hardware problem (swapped out everything except the processor), but maybe a driver problem.
    Tuesday, June 21, 2011 2:38 AM
  • Then, uninstall all unwanted programs, perform a full scan to detect and uninstall all malware programs. Go to msconfig and unselect startup items other than Microsoft ones, update BIOS / drivers / firmwares, disable security softwares and try again.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Niki Han Monday, June 27, 2011 9:18 AM
    Tuesday, June 21, 2011 5:56 AM
  • going back to windows xp will solve your problems, its faster anyways
    Wednesday, August 24, 2011 8:22 AM