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Windows 7 Laptop Freezes Upon Waking Up To Login Screen RRS feed

  • Question

  • Hello,

    I just started a new job and have a laptop that was supplied to me by the company. Before I go to IT I want to see if I can fix this issue myself. Sometimes (maybe 10 or 15% of the time) when I open my laptop or wake it up from sleep mode, when I go to the login screen it will freeze. This usually happens a few seconds after the screen appears, and will freeze whether or not I've hit CTRL+ALT+DEL or began to enter my login creds. My keyboard (integrated) and mouse (USB) both freeze and are unresponsive, so I must manually restart the computer. 

    I asked the question on the Windows 7 community and since my PC is domain joined I was directed here. See the thread here: http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-7-laptop-freezes-upon-waking-up-to-login/715bcb8a-ee9b-43f8-a34a-fd105602e2cf

    Would love some help on this issue if anyone has any insight. 

    Thanks!

    -Evan

    Wednesday, June 4, 2014 1:04 PM

All replies

  • Hi,

    I suggest you update your keyboard and mouse driver in Device manager and check the results.

    Also, you can try to reset BIOS (contact the manufacturer to know the detailed steps to do so) to see what's going on.

    Considering this issue is related to power plan, Please upload the power plan report for our research:

    Please run this command as admin:

    Powercfg -energy

    Then upload the output .html file.


    Kate Li
    TechNet Community Support

    Thursday, June 5, 2014 8:51 AM
  • Thanks for the reply Kate

    I looked for driver updates for the Mouse and Keyboard in Device Manager and it said they were all up to date.

    Here is the html file: https://drive.google.com/file/d/0Bzo9hItpA9Sedkd3MVhSUVh4Y0E/edit?usp=sharing

    Thanks!

    Thursday, June 5, 2014 9:31 PM
  • Hi,

    Regarding current information, please check if the video card drivers are up to date. Install the latest video card drivers for Windows 7.
    Tips for fixing common driver problems:
     http://windows.microsoft.com/en-US/windows7/Tips-for-fixing-common-driver-problems

    I would suggest you to run the Power troubleshooter to adjust your computer's power settings, and check if it works properly.
     
    Here are the steps:
     
    1. Open the Power troubleshooter by clicking the Start button , and then clicking Control Panel.
    2. In the search box, type troubleshooter, and then click Troubleshooting.
    3. Under System and Security, click Improve power usage.
     
    If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
     
    For more information, logon to:

    http://windows.microsoft.com/en-US/windows7/Open-the-Power-troubleshooter

    http://windows.microsoft.com/en-us/windows7/Sleep-and-hibernation-frequently-asked-questions

    How to troubleshoot performance issues with standby, hibernate, and resume:

    http://support.microsoft.com/kb/950686

    Note: The article holds good for Windows 7 as well though it is for Vista.


    Kate Li
    TechNet Community Support

    Tuesday, June 24, 2014 6:39 AM
  • Hi Kate,

    I also received a new domain joined M4800 from my employer last week and am experiencing the same problems as the OP. 

    I have updated the BIOS and graphics driver to the latest on the dell support website. I also confirmed the keyboard and mouse drivers are up to date.

    Prior to updating the graphics driver, the system would hang on the login screen almost always when waking from sleep or hibernate. Now, it does it perhaps half the time or less.

    Attached is the report from running powercfg -energy. https://drive.google.com/file/d/0B4kByoPSGaBNaEJ5NDNwRGlISjQ/view?usp=sharing

    I've also run the power troubleshooter without any issues or changes required.

    Please help!

    Tuesday, March 10, 2015 2:08 AM
  • Hi bsclywilly,

    Please run virus scan on your computer.

    Tuesday, March 10, 2015 2:22 AM