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Windows version1607 to 1703 upgrade problem

    Question

  • The windows update displayed an early option upgrade 1607 to 1703.

    This was started before bed and in the morning displayed update failure with error code 0xc1900200.

    It is not yet clear to me what this error is referring to.

    Has anyone encountered this error yet?

    This is a HP notebook or mobile workstation.

    HP has indicated that the computer should be compatible with upgrading 1607 to 1703.

    If it is related to the recovery drive size, the size of the recovery drive is 100 MB.  Another computer has already had a successful upgrade and its recovery drive is 100 MB.  Apparently according one of the links below 100 MB does not equal 100 MB unless the drive manufacturers are the same??????

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/solving-the-free-space-problem-on-microsoft-system/81efa0b8-5f89-4f72-b24b-349b692f1f02

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/overcoming-windows-10-upgrade-and-version-update/682df9cf-aecf-4d52-8df7-19e9f8dba4cc

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/how-to-upgrade-to-windows-10-creators-update/74dbfd8a-d36b-4939-bc24-e99bf9374fe7

    https://support.hp.com/us-en/document/c05195282

    https://answers.microsoft.com/en-us/windows/wiki/windows_10-windows_install/check-this-list-to-determine-if-your-computer-is/5152bb37-f95d-48a6-b7b2-ad0d5c738923

    https://www.microsoft.com/en-us/windows/windows-10-specifications

    https://technet.microsoft.com/en-us/itpro/windows/deploy/resolve-windows-10-upgrade-errors?f=255&MSPPError=-2147217396

    https://www.partitionwizard.com/download.html

    The files on this computer are not backed up.  A clean install is not an option now.

    1) Has anyone encountered this update error 0xc1900200 from 1607 to 1703?
    2) Short of clean install what method have you used to update?
    3) What other options are there to upgrade if your files are not yet backed up?


    Monday, April 10, 2017 6:09 AM

All replies

  • Hi,

    I am doubtful about free space of your storage.
    Please refer to Windows 10 Creators Update common installation problems and fixes.

    Regards,
    Ashidacchi
    Monday, April 10, 2017 8:58 AM
  • Hi,

    “This was started before bed and in the morning displayed update failure with error code 0xc1900200”

    What is the model of your device?

    Error code 0xc1900200 means setup.exe has detected that the machine does not meet the minimum system requirements.

    We could run Disk Cleanup tool to free some space.

    Try to perform a Clean boot and update your device again.

    How to perform a clean boot in Windows

    https://support.microsoft.com/en-us/kb/929135

    If the issue persists, check the windows.~bt\source\parther\setupact.log and setuperr.log for more information. If you have troubles in analyzing the log, upload to OneDrive and paste the link here.

    By the way, update to version 1703 will not affect your personal data.

    Best regards,

    Joy.


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Tuesday, April 11, 2017 10:32 AM
    Moderator
  • Not able to perform a 3rd clean install at this time.

    When troubleshoot windows update failures the error code and the log files are needed.

    For this windows 10 version 1607 to 1703 upgrade failure it produced the error code 0xc1900200.

    https://technet.microsoft.com/en-us/itpro/windows/deploy/resolve-windows-10-upgrade-errors

    That error code seems to be an all inclusive error with possible hardware incompatibility.

    Contacting HP and viewing the HP web site there appears to be no hardware incompatibility.

    These computers are their top of the line mobile workstations and were built after August 2013.

    https://support.hp.com/us-en/document/c04773236

    https://support.hp.com/us-en/document/c04734799

    Information then is needed as to what triggered the error code.

    The log files were obtained using search for:  C:\$Windows.~BT\Sources\Panther

    https://1drv.ms/i/s!AhdfDD74t_q2jTOBOFp7jX8fenJK

    Would someone please interpret these log files to see what triggered the error code and what can be done to update version 1607 to 1703:

    https://1drv.ms/t/s!AhdfDD74t_q2jTVrRsxlx8bFMdOv

    https://1drv.ms/t/s!AhdfDD74t_q2jTSnAR7_dNeB-nji

    Wednesday, April 12, 2017 2:23 AM
  • Hi,

    Your computer is in Windows 10 (build 1607), so it would be satisfied System Requirements of Windows 10.
    I guess free space of C drive is not sufficient. Would you check and provide information of your C drive (size of volume, used, and free space)?

    and one more question:
    Have you done [Disk Cleanup] including System files?
    ________________
    Ashidacchi
    • Edited by Ashidacchi Wednesday, April 12, 2017 2:59 AM
    Wednesday, April 12, 2017 2:58 AM
  • There is plenty of free space on the C drive.

    https://1drv.ms/i/s!AhdfDD74t_q2jTf4WkCxlv9WKNnD

    The problem may be the recovery drive free space.

    HP tech support helped me with diskpart

    https://1drv.ms/t/s!AhdfDD74t_q2jTkXjFovGEW4z8Ha

    The HP technician offered to extend the recovery drive.  I don't know enough about whether it should be done using diskpart or a software program or not at all?  There are files on the drive that are not backed up that are important.

    Please comment on the diskpart findings.

    Please comment on methods to expand the recovery drive and not lose any important files.

    Wednesday, April 12, 2017 6:29 AM
  • 2017-04-06 05:03:00, Info                  CONX   ConX::Compatibility::CSystemAbstraction::GetSystemVolumeNtPath: Detected system partition NT path: [\Device\HarddiskVolume2]
    2017-04-06 05:03:00, Info                  CONX   ConX::Compatibility::CSystemAbstraction::GetSystemVolumeNtPath: Constructed system volume NT path: [\\?\GLOBALROOT\Device\HarddiskVolume2\]
    2017-04-06 05:03:00, Info                  CONX   ConX::Compatibility::CIndividualCompatibilityCheckerT<struct ConX::Compatibility::FreeSystemPartitionDiskSpaceCheckerImpl>::OnInvoke: System Volume NT Path: [\\?\GLOBALROOT\Device\HarddiskVolume2\]
    2017-04-06 05:03:00, Info                  CONX   ConX::Compatibility::CSystemAbstraction::GetDiskFreeSpaceW: Detected 6 MB free (out of 96 MB total) on [\\?\GLOBALROOT\Device\HarddiskVolume2\]
    ...
    2017-04-06 05:03:00, Info                  CONX   CFreeSystemPartitionDiskSpaceChecker: checked InsufficientSystemPartitionDiskSpace, found HardBlock.Not enough space on partition [\\?\GLOBALROOT\Device\HarddiskVolume2\] Required: 15 MB. Available: 6 MB.
    

    So this is indeed a problem of not enough space.

    Wednesday, April 12, 2017 2:18 PM
  • I'm a newbie with diskpart, partition sizing and expansion.

    Please explain what you posted above. 

    How did you confirm the recovery partition sizing problem?

    What is 15 MB sizing required for?  Is that only an update requirement or is it inadequate sizing for everyday use?

    What is the name of the software doing the analysis and is it available on downlads.com?

    What software if any do you use for the analysis and or partition sizing?

    Does it put your files that are not yet backed up at risk?

    Additional information:

    When the bios was opened with the F2 key there were UEFI diagnostic studies.  To get the latest updates this is the link to install UEFI diagnostics.  After running the diagnostics the results would appear in a log.  The logs were supposed to be automatically saved so they could be viewed upon future visits to the bios.  There was a problem where the logs were disappearing.  After each UEFI run all of the UEFI logs were missing.  It did not matter whether they were the very first or the last studies as all were missing.  For troubleshooting the UEFI was downloaded or updated multiple times.

    If the recovery has insufficient space for the windows 10 1607 to 1703 upgrade what could have been done earlier with the log problem?  Did each download or update to the UEFI software consume the needed partition space?  Is there a way to uninstall all of the UEFI software to create enough space for the windows upgrade?  And then after the upgrade reinstall the UEFI software?  If so how do you do it?


    Wednesday, April 12, 2017 4:57 PM
  • I pasted a part from the logfile you posted yourself: https://1drv.ms/t/s!AhdfDD74t_q2jTVrRsxlx8bFMdOv
    just search for "not enough".
    \Device\HarddiskVolume2 is probably the 100Mb EFI partition, which matches your description of the UEFI logging problems.
    As the UEFI and the diagnostic software is written by the manufacturer and not by Microsoft, you need to contact HP again. Seems that it has a bug and fills the partition, maybe HP can help you reclaim the space.

    I would simply clean the drive and reinstall everything.

    Wednesday, April 12, 2017 6:06 PM
  • I see you went to the earlier post and viewed the panther file.

    When I had viewed cbs and dism logs I never read the very long logs and instead used the edit find feature.  Then I entered failed or corrupt and found the important rows.

    For this Panther log it too was a very long log.  How did you go about finding this important result?  Did you use edit then find etc.  If so what did you enter?  If not how did you know where to look on the extensive log?

    That was a great find.  I really appreciate your detective work.

    The computer was serviced at a Microsoft store.  Aren't the partition sizes created by the windows 10 1607 default settings?  Would different computers have the same partition sizes or different sizes for the same size drive?  I'm puzzled why the partition size was insufficient with the clean install only done less than one month ago. 

    Using the bios the log files were disappearing after the clean install.  So I don't know what to attribute the problem of the partition size to and I would like to find out more about how to prevent this from happening again after the next clean install.

    Wednesday, April 12, 2017 8:47 PM
  • For finding this at first I searched for " ERROR " from the bottom up, but there were too many.
    Then I searched for "CompatData", as this would be written on error 0xc1900200. Near this entry there was the message.
    I guess in this file you will probably find the error easier:
    C:\$WINDOWS.~BT\Sources\Panther\CompatData_2017_04_06_05_03_00_3_00000021.xml

    The partitions differ from legacy bios to UEFI systems, but also on the system history, and of course one can split a drive in multiple partitions manually.

    I guess the tool from HP filled up the EFI partition (not the recovery partition),
    so you should probably not use it again.


    Wednesday, April 12, 2017 9:26 PM
  • I looked over the information again and am now seeing two different things.

    The information from the panther log indicated insufficient size of free space for volume 2.

    The information that HP was working on was for volume 3.

    So now I am confused. 

    What is occupying the free space on volume 2?

    What is occupying the free space on volume 3?

    How could both of these occur in less than 30 days of a clean install?

    Never had I ever had a problem with partition sizing and now there are two at the same time?

    Thursday, April 13, 2017 2:03 AM
  • Hi,

    Was the issue resolved? Have you performed clean installation?

    We could check the volume information with the following command:

    Diskpart

    Listdisk

    Select disk 0

    List volume

    If you are not familiar with the dispart command, try to save the vital data and format the disk to perform a clean install on your device.

    Bests,

    Joy


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, April 14, 2017 10:18 AM
    Moderator
  • Was the issue resolved? Have you performed clean installation?

    No. No the clean installation has been performed twice.  It is not an option at this time.  It will be the back up option if all other troubleshooting steps fail.

    We could check the volume information with the following command:

    Diskpart

    Listdisk

    Select disk 0

    List volume

    If you are not familiar with the dispart command, try to save the vital data and format the disk to perform a clean install on your device.

    All of the above was already done and was reported in the earlier post.  Please view the onedrive link where I had worked with HP tech support using diskpart and let me know what additional steps if any would be useful.

    Again the HP rep offered to use diskpart to expand the partitions but that was placed on hold until information could be found about safety or lack of safety to existing files.

    Saturday, April 15, 2017 9:55 PM
  • A windows 10 virtual DVD was downloaded to the desktop.

    A folder was created on the desktop and the files within the virtual dvd were copied to the folder.

    A copy was also made to a flash drive that had had a bootable windows 1607 iso.  The 1607 is gone after formating and now this flash drive has a bootable 1703 iso.

    An unallocated drive was moved into the secondary bay of this computer.  The computer has 1607 on a 750 Gb internal HD in the primary bay and works in a RAID 0 configuration with a 32 Gb internal flash cache.  So now there were 3 drives, one with the 1607 OS and one for storage and the 32 GB flash cache.

    All of the user id files, approximately 100 -125 GB were copied to the internal hard drive in the secondary bay.

    With all of the files backed up attempts were then made to upgrade the 1607 operating system to 1703.

    The upgrade had failed before with panther error code 0xc1900800.

    The problem was narrowed down to insufficient available space on one partition.

    The first attempt to get a 1703 upgrade now was to perform an in place installation of windows 1703 from the folder on the desktop.

    This failed.

    The panther command was not entered to see if the error code was the same or different.

    The upgrade using the Microsoft upgrade failed with the panther code 0xc1900800.  The in place installation with the windows 10 iso downloaded to the desktop also failed.

    The following steps were then performed:  https://support.microsoft.com/en-us/help/3086249/-we-couldn-t-update-system-reserved-partition-error-installing-windows-10

    The windows 1703 in place installation installation after the above steps worked with the following problem: 

    It displayed: 

    Working on updates

    Don't turn off your PC.

    This will take a while.

    Your PC will restart several times.

    After the first boot it displayed a portion that I missed but the portion that I caught was the option to skip disk checking.

    This reminded me of problems on other computers where there were problems with chkdsk.

    Once the windows 10 1703 in place installation was complete a windows r winver displayed version 1703 build 15063.0

    Administrative power shell chkdsk displayed in stage 1 many corrupted file record segments.

    It displayed that it deleted some corrupt attribute list entry with type code 80 in file 101D3.

    It deleted more with type code 80 in various files.

    It displayed many file record segments to be orphaned.

    It concluded with 14159 large file records processed. 

    Errors found.  CHKDSK cannot continue in read-only mode.

    1) What happened with the first boot offering to skip disk checking.

    2) What happened with the post in place installation chkdsk displaying errors, corruption, and orphaned files.

    3) Does a chkdsk /f /r correct all of the problems?

    Are there any other steps?

    An administative account was used for all of the troubleshooting.  An attempt to post this on the computer was not possible as an attempt to open any browser displayed:

    Edge:  Microsoft Edge can't be opened with the build in administratie account.  Sign in with a different account and try again.

    IE: typing internet explorer no longer displayed IE as an available browser.

    It was once impossible to separate IE from windows.  Is IE available on version 1703?  If yes, how come it no longer appears as a result when internet explorer is entered in the left lower corner search?  Is this the same problem as edge but not displaying it as a problem with the administrator account?






    Wednesday, April 19, 2017 6:28 AM
  • just search for "not enough".
    \Device\HarddiskVolume2 is probably the 100Mb EFI partition, which matches your description of the UEFI logging problems.
    As the UEFI and the diagnostic software is written by the manufacturer and not by Microsoft, you need to contact HP again. Seems that it has a bug and fills the partition, maybe HP can help you reclaim the space.

    Thanks to you i discovered my error !

    It says NOT ENOUGH, because it wants 15 MB but there are only 9 MB free.

    I have installaed minitool partition wizard and i have gained a free space after the C:.

    But i can't to merge or extend with the EFI partition (100 MB), because they aren't side by side.

    Another strange thing : why from W10 (disk management) i don't see the 16 MB partition (that between EFI and C:), but only in minitool partition wizard ?

    Someone can help me ?

    Or someone has resolved with HP ?

    Thank you


    • Edited by dickfrey Thursday, June 1, 2017 9:25 AM
    Thursday, June 1, 2017 9:11 AM
  • Are you attempting to upgrade to windows 1703 and cannot because there is insufficient free space in the partition?

    Did you run the panther command and view the logs?

    Have you used diskpart commands?

    Have you used explorer.exe commands?

    Do you want to remove unneeded files that are within the reserved partition so that it has more free space?

    Thursday, June 1, 2017 11:37 PM
  • Are you attempting to upgrade to windows 1703 and cannot because there is insufficient free space in the partition? YES

    Did you run the panther command and view the logs? YES

    Have you used diskpart commands? YES

    Have you used explorer.exe commands? ???

    Do you want to remove unneeded files that are within the reserved partition so that it has more free space? YES, but what files ?


    Monday, June 5, 2017 6:33 AM
  • @dickfrey: for the 16Mb partition you can not see in driver management: did you try the "Unhide Partition" command from Minitool Partition Wizard? Or simply delete it with this tool?

    Monday, June 5, 2017 7:15 AM
  • Open administrative command prompt and type or copy and paste this command:

    Lpksetup /u

    Uninstall as many as possible.  You can reinstall them.

    See this link:  https://social.technet.microsoft.com/Forums/en-US/3c0f1a6a-a595-4003-a432-036aaf73b96f/upgrading-windows-10-professional-version-1607-to-version-1703-error-code-0xc1900200-what?forum=win10itprosetup

    https://support.microsoft.com/en-us/help/3086249/-we-couldn-t-update-system-reserved-partition-error-installing-windows-10

    Language and font files that are located in the reserved partition.

    If you use a HP computer the UEFI diagnostics may be able to be uninstalled too.

    Monday, June 5, 2017 7:17 AM
  • @dickfrey: for the 16Mb partition you can not see in driver management: did you try the "Unhide Partition" command from Minitool Partition Wizard? Or simply delete it with this tool?

    What can does happens if i delete it ?
    Monday, June 5, 2017 7:51 AM
  • oh, I just found this info, so probably not delete this:
    Microsoft Reserved Partition
    Beginning in Windows 10, the minimum size of the MSR is 16 MB which the installer allocates by default.

    Monday, June 5, 2017 7:54 AM
  • https://support.microsoft.com/en-us/help/3086249/-we-couldn-t-update-system-reserved-partition-error-installing-windows-10

    Language and font files that are located in the reserved partition.

    If you use a HP computer the UEFI diagnostics may be able to be uninstalled too.

    It works !!!

    I have deleted all the languages, except English and Italian.

    Then, inside Font, i have deleted the Chinese and Korean fonts.

    I obtained 19 MB free, so the Creators Update worked.

    Thanks again and Best Regards

    EDIT : the update wrote all languages and fonts again.

    Probably it wants to sostitute the old, but it hasn't te space to unpack the file.

    After it found the free space, it replaces all.


    Tuesday, June 6, 2017 8:12 AM
  • Great.  I'm very glad that it helped you upgrade.

    Please post which link you used and please indicate which portions you used.

    In your reply indicate the steps so others can follow.


    Tuesday, June 6, 2017 8:08 PM
  • Great.  I'm very glad that it helped you upgrade.

    Please post which link you used and please indicate which portions you used.

    https://support.microsoft.com/en-us/help/3086249/-we-couldn-t-update-system-reserved-partition-error-installing-windows-10

    In your reply indicate the steps so others can follow.

    Verified the type of partition (in my case GPT), i have followed the instructions of GPT. Except for using all commands from the admin prompt. That guide is very good.



    Wednesday, June 7, 2017 12:08 PM
  • Ok That appears to what I had to do.

    Please confirm:  you used the Windows 7 or 8/8.1 with GPT partition for windows 10 with the explorer.exe commands.

    You did not need to run diskpart?

    Or did you check size after the fix to decide whether to remove fonts or not?

    Run chkdsk /scan on your drive now or chkdsk /x /f /r overnight to make sure your partition is ok.


    Wednesday, June 7, 2017 1:59 PM
  • Yes, i used Windows 7 or 8/8.1 with GPT partition for windows 10 with the explorer.exe commands.

    I didn't used diskpart.

    I have deleted languages and fonts before to apply Creators Update and i have obtained 20 Mb of free space.

    After the Creator Update i have seen that all languages and fonts deleted are now replaced (by Creators Update).

    So, my conclusion is Creator Update want update languages and fonts written in EFI partition, but without 15 MB of Free space isn't able to unzip an archive files.

    Wednesday, June 7, 2017 2:50 PM
  • How did you monitor your free space as compared to the partition size during the process?

    Wednesday, June 7, 2017 4:41 PM
  • Impossibile during the process.

    But the panther log says "not enough" space, requested 15 MB, available 8 Mb.

    After my delete operation there was free 20 MB.

    After the Creators Update there was 8 MB (again) free.

    With minitool Partition you can Explore that partition without mounting it.

    So i have seen all languages and fonts again.

    Thursday, June 8, 2017 6:08 AM
  • Great.  Thank you for the clarification. 
    Thursday, June 8, 2017 6:55 AM
  • That worked for me too! I'm on HP laptop with SSD only, working with GPT partition type.

    Link: https://support.microsoft.com/en-us/help/3086249/-we-couldn-t-update-system-reserved-partition-error-installing-windows-10

    I just deleted (using command line, explorer thing didn't work):

    chs_boot.ttf, cht_boot.tfs, jpn_boot.ttf and kor_boot.ttf

    Which are the most sized fonts, and I didn't need them in my case. I freed some space (9MB to 21MB) from Y:\EFI\Microsoft\Fonts and was enough to progress the update to 1703 without problem.

    Saturday, June 10, 2017 8:00 AM
  • Did you check to see the files that were in the partition before removal?  Please post your command line method.
    Saturday, June 10, 2017 10:12 PM
  • You may need at least 20MB on your EFI partition.  You can mount your EFI by opening cmd prompt as admin.

    Mountvol e: /S

    Change directory to e:\efi\microsoft\boot directory and delete all language folder with 4 characters that you don't need.  English is en-US.

    When you're done unmount

    Mountvol e: /D

    Saturday, October 28, 2017 1:23 PM