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windows 10 activated mainboard failed RRS feed

  • Question

  • I own a "Windows 10 activated mainboard". The mainboard failed.

    When I did the activation Microsoft Helpdesk live chat confirmed me, that in case a mainboard fails, I need to contact them, giving the exact indications of the mainboard that failed, and they would unlock my product key (Win7 Pro in this case) to be activated on a replacement mainboard.

    This mainboard is from the computer:

    Acer DTSQYEG0133390283F1800, with baseBoard# DBSPX11001327004FAEE00

    and has been "Win10 activated" on 21.04.2016, with the Win7 Productkey *****-*****-*****-*****-WH77K

    (I can supply the full Product Key of course).

    Now I wanted to contact Microsoft LiveChat for this issue, but I discovered that the service has been discontinued.

    What to do now?

    Saturday, July 23, 2016 12:51 PM