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Cannot see meeting participants in SFB 2016 RRS feed

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    Hi all,

    I've been recently upgraded to SFB 2016 and since then I cannot see participants list before I join meetings. I used to be able to see photos/names in lower section of the meeting text (just below the phone access numbers).

    I've checked Tools/Options/Skype Meetings and "Shown the participant list" is ticked, but this is only relevant after I join meetings.

    What do I miss?

    Thank you!

    Thursday, May 4, 2017 9:36 AM

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    Hi Ethan Lexus,

    For this issue, please try the following troubleshooting steps:

    1.Please check if the issue only appeared on the specific client, try to test with another normal computer.
    2.Try to delete SFB cache files and test again: %userprofile%\AppData\Local\Microsoft\Office\16.0\Lync\sip_UserName@Domain.com
    3. Perform clean boot on your computer: https://support.microsoft.com/en-us/kb/929135
    4    . Install the latest update for your SFB client.

    Regards,

    Alice Wang

    Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
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    • Proposed as answer by Alice-Wang Monday, May 8, 2017 9:18 AM
    • Marked as answer by Ethan Lexus Thursday, May 25, 2017 9:21 AM
    Friday, May 5, 2017 2:34 AM