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Cannot see meeting participants in SFB 2016 RRS feed

  • Question

  • Hi all,

    I've been recently upgraded to SFB 2016 and since then I cannot see participants list before I join meetings. I used to be able to see photos/names in lower section of the meeting text (just below the phone access numbers).

    I've checked Tools/Options/Skype Meetings and "Shown the participant list" is ticked, but this is only relevant after I join meetings.

    What do I miss?

    Thank you!

    Thursday, May 4, 2017 9:36 AM

Answers

  • Hi Ethan Lexus,

    For this issue, please try the following troubleshooting steps:

    1.Please check if the issue only appeared on the specific client, try to test with another normal computer.
    2.Try to delete SFB cache files and test again: %userprofile%\AppData\Local\Microsoft\Office\16.0\Lync\sip_UserName@Domain.com
    3. Perform clean boot on your computer: https://support.microsoft.com/en-us/kb/929135
    4
    . Install the latest update for your SFB client.


    Regards,

    Alice Wang


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    • Proposed as answer by Alice-Wang Monday, May 8, 2017 9:18 AM
    • Marked as answer by Ethan Lexus Thursday, May 25, 2017 9:21 AM
    Friday, May 5, 2017 2:34 AM