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Outlook 2016 is doing strange things on my Windows PC RRS feed

  • Question

  • On just 3 of my folders in Outlook 2016 it seems to have doubled and then the next day make a third copy of every email in those folders  - how can I delete just the copies and how is this happening

    On 4 other folders I clicked to open the folder- it showed me the folders I had moved there with my mouse and and then they were gone

    On some occasions when I try to drag an email to a folder it just goes away and I cannot find in any folder

    Anyone having these issues



    • Edited by rssolution Sunday, April 16, 2017 5:24 AM
    Sunday, April 16, 2017 5:23 AM

All replies

  • Hi,

    What type of email account are you using? Exchange, POP3, or IMAP?

    Does this issue continue if we try to start Outlook in safe mode (outlook /safe)?

    Do you have your email account configured on any other device, such as a mobile phone? If so, please try temporarily disable the synchronization and then see if this issue continues.

    In addition, we may also try creating a new mail profile and then set up your email account in the new profile to see the result. For your convenience:

    https://support.microsoft.com/en-us/help/829918/how-to-create-profile-and-set-up-an-e-mail-account-in-outlook

    Regards,

    Steve Fan


    Please remember to mark the replies as answers if they helped.

    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Steve Fan Thursday, April 20, 2017 1:30 AM
    Monday, April 17, 2017 5:18 AM