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Failed install IE 11 win 7 64 bit RRS feed

  • Question

  • 00:16.614: ERROR:   No reboot policy cab file was not downloaded correctly. Default installation files will be used. Error: 0x800c0005 (2148270085) [(null)]

    00:16.739: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist.

    00:45.631: ERROR:   Neutral package installation failed (exit code = 0x80092004 (2148081668)). x3

    00:24.586: ERROR:   Error downloading prerequisite file (KB2834140): 0x800c0005 (2148270085)

    01:03.289: ERROR:   Neutral package installation failed (exit code = 0x00003715 (14101))

    ERROR:   SQM Upload failed while uploading "C:\Users\parkerdadm\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036

    00:50.123: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe.  The file does not exist.

    00:55.864: WARNING: PauseAUThread: Failed to resume Automatic Updates: 0x8007043c

    Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist

    WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist

    WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exist

    WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll.  The file does not exis

    00:48.283: INFO:    SQM Upload returned 403
    00:53.290: ERROR:   SQM Upload failed while uploading "C:\Users\parkerdadm\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
    00:53.290: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1B395.tmp
    00:53.337: INFO:    Unable to remove directory C:\Windows\TEMP\IE1B395.tmp, marking for deletion on reboot.


    • Edited by pbmain Friday, February 5, 2016 6:31 PM
    Friday, February 5, 2016 6:30 PM

Answers

  • I did not find a solution. I ran a repair on the OS. After that I was able to update to ie 11. The only issue with that is that I am part of a corporation and that is not a good solution if I have this issue on multiple computers. Please let me know your environment. We had a GPO blocking the IE 11 but those were removed. I am wondering if that could have made a difference. I tried all of the troubleshooting steps provided by Microsoft, video driver, all updates, etc. But since a repair fixed it all of those things must have been in place. Thank you
    Tuesday, February 16, 2016 3:24 PM

All replies

  • 00:50.123: WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe.  The file does not exist.

    So, where is it?  Is IE not checked as a component in Windows Features?  That would explain why it would not be available.


    Robert Aldwinckle
    ---

    Tuesday, February 9, 2016 6:51 PM
    Answerer
  • Hi pbmain,

    I noticed the error message:

    "WARNING: Checking version for C:\Program Files (x86)\Internet Explorer\iexplore.exe.  The file does not exist."

    First of all, we may try to repair Internet Explorer by turn off and turn on in Windows Feature.

    Then we could uninstall the update and download again to check the issue.

    Update for Windows 7 (KB2834140): https://www.microsoft.com/en-us/download/details.aspx?id=39182

    In addition, for more update problems, please refer to the link:

    Troubleshoot problems with installing updates: http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Wednesday, February 10, 2016 10:37 AM
    Moderator
  • Hi,

    We haven’t heard from you in a couple of days, have you solved the problem? We are looking forward to your good news.

    Best Regards,

    Tao


    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

    Tuesday, February 16, 2016 6:58 AM
    Moderator
  • I did not find a solution. I ran a repair on the OS. After that I was able to update to ie 11. The only issue with that is that I am part of a corporation and that is not a good solution if I have this issue on multiple computers. Please let me know your environment. We had a GPO blocking the IE 11 but those were removed. I am wondering if that could have made a difference. I tried all of the troubleshooting steps provided by Microsoft, video driver, all updates, etc. But since a repair fixed it all of those things must have been in place. Thank you
    Tuesday, February 16, 2016 3:24 PM