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Bluescreen (Driving me Crazy) RRS feed

  • Question

  • I keep getting a bluescreen. Dowloaded bluescreenview and I got the following. I am not an IT pro and really would appreciate any help. On the bottom portion of "Bluescreenview" two files were highlighted - halmacpi.dll and ntkrnlpa.exe. Please help

    Dump File         : 100211-23010-01.dmp
    Crash Time        : 10/2/2011 12:27:52 PM
    Bug Check String  :
    Bug Check Code    : 0x00000124
    Parameter 1       : 0x00000000
    Parameter 2       : 0x8611801c
    Parameter 3       : 0xb47e2000
    Parameter 4       : 0x00000145
    Caused By Driver  : halmacpi.dll
    Caused By Address : halmacpi.dll+efcd
    File Description  : Hardware Abstraction Layer DLL
    Product Name      : Microsoft® Windows® Operating System
    Company           : Microsoft Corporation
    File Version      : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor         : 32-bit
    Crash Address     : ntkrnlpa.exe+deeb4
    Stack Address 1   : halmacpi.dll+efcd
    Stack Address 2   : ntkrnlpa.exe+d1a6c
    Stack Address 3   : halmacpi.dll+f27f
    Computer Name     :
    Full Path         : C:\Windows\Minidump\100211-23010-01.dmp
    Processors Count  : 4
    Major Version     : 15
    Minor Version     : 7601
    Dump File Size    : 143,992

    Sunday, October 2, 2011 6:21 PM

Answers

  • It could be either or. I would make sure you have the latest up-to-date motherboard and chipset drivers installed. If that doesn't fix the issue, then contacting AMD support should fall as your next step. 

    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    • Edited by _JoeG Thursday, October 6, 2011 3:19 AM Grammar
    • Marked as answer by Niki Han Tuesday, October 18, 2011 1:54 AM
    Tuesday, October 4, 2011 8:43 PM

All replies

  • Can you upload the minidump file to your SkyDrive account and link to the file here?

    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, October 3, 2011 5:33 PM
  • Also, post the tech specifications of your computer. This is a general hardware error usually coming from the hard drive. Run a hard drive diagnostic tool to check the hard drive. If that doesn't work, I would recommend to check and reseat all cards, memory and cables (on both ends) actually remove and replace - do not just snug. Memory could be the problem so if you have more than 1 stick swap them in and out to see if the problem follows one stick or try new memory. Make sure your BIOS and chipset drivers are all up-to-date as well.

    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, October 3, 2011 5:50 PM
  • Thank you so much for replying to my call of help. i have attached the link below and hope this is what your asking for. Please forgive me, I am pretty new to all of this. I am currently @ work but will get my computer specs and relay them to you. In the meantime which hard drive diagnostic tool do you recommend. I will also do what you recommend and make sure all is up to date and go from there. And again, thank you so much for your help. Let me add that this started happening when i first started to play MKV files. Dont know if that means anything or not.

     

    https://skydrive.live.com/P.mvc#!/?cid=002c905954fecd24&sc=documents&id=2C905954FECD24%21105

    Monday, October 3, 2011 6:59 PM
  • Does it happen right away or does it take a while for the blue screen to occur? If it takes a while to occur then there could be an indication that the pc is not getting the proper air flow as needed. Try using a small fan to blow into the air intake to see if it helps. 

    Another point to know is you probably downloaded some codecs to be able to play those files. What application are you using to play these MKV files and are these video files Blu-ray by any chance? It sounds like you may have installed some corrupt codecs that would allow you to play the MKV files. Try to download the files again if it is from a known reputable source.

    There are several places to get free codecs to be able to play these file types. One place I recommend is Shark007 codecs. They're freeware and open to the general public. 


    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Monday, October 3, 2011 8:27 PM
  • I will try that, but i installed photoshop cs5 about 3 weeks ago and noticed that when i perform 3d effects it also gets the blue screen. As for the movies they are blu-ray and it usually happens after a while into the movie.  Let me add that about 6 months ago i changed the motherboard fan with a bigger one and about 1 month ago the power supply stopped working so i brought a new one and bumped up the wattage. Unfortunately i wont be home till tmmrw morning but i will make sure to send you the computer specs as soon as possible and perform some of the other things you suggested. Once again i would like to thank you for taking time out of your day to help me. I really am appreciative.  
    • Edited by Mr.Alfaro Monday, October 3, 2011 9:12 PM
    Monday, October 3, 2011 9:11 PM
  • Hello,

    Bug Check Code 0x124: http://msdn.microsoft.com/en-us/library/ff557321(v=VS.85).aspx

    Please use Microsoft Skydrive to upload dump files (c:\windows\minidumps). Once done, post a link here.

    You can also contact Microsoft CSS.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    Monday, October 3, 2011 9:30 PM
  • I posted that link above, I hope. 
    Monday, October 3, 2011 9:52 PM
  • Hello, i have posted the computer specs @ da link i provided above. tnks.
    Tuesday, October 4, 2011 4:12 PM
  • Upload dmp files and not text files.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    Tuesday, October 4, 2011 4:37 PM
  • Sorry Mr X. I figured it out and added to the above link.
    Tuesday, October 4, 2011 5:32 PM
  • *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 00000000, Machine Check Exception
    Arg2: 86baf01c, Address of the WHEA_ERROR_RECORD structure.
    Arg3: b67bc000, High order 32-bits of the MCi_STATUS value.
    Arg4: 70000175, Low order 32-bits of the MCi_STATUS value.
    Debugging Details:
    ------------------
    BUGCHECK_STR:  0x124_AuthenticAMD
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    PROCESS_NAME:  prime95.exe
    CURRENT_IRQL:  1f
    STACK_TEXT:  
    8d73e8cc 8362afcd 00000124 00000000 86baf01c nt!KeBugCheckEx+0x1e
    8d73e908 832dba6c 86bfd051 86baf01c 832822d0 hal!HalBugCheckSystem+0xab
    8d73e938 8362b27f 86bb0d48 83638e40 00000000 nt!WheaReportHwError+0x230
    8d73ea4c 8362b371 86bb0d48 86bb0d98 00000000 hal!HalpMcaReportError+0x3b
    8d73ea70 8362b5dd 00000000 86bb0d98 8d73eb90 hal!HalpMceHandler+0x8b
    8d73ea80 836215f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x3b
    8d73eb90 8361e261 00000000 8d739750 00000000 hal!HalpMcaExceptionHandler+0x87
    8d73eb90 00000000 00000000 8d739750 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89
    STACK_COMMAND:  kb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: hardware
    IMAGE_NAME:  hardware
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
    BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE
    Followup: MachineOwner
    ---------
    -----------------------------------------------
    There is a problem with AMD Processor cache. Please contact AMD or your manufacturer Technical Support.

    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011
    Microsoft Certified Professional
    Microsoft Certified Systems Administrator: Security
    Microsoft Certified Systems Engineer: Security
    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
    Microsoft Certified Technology Specialist: Windows 7, Configuring
    Microsoft Certified IT Professional: Enterprise Administrator
    Microsoft Certified IT Professional: Server Administrator
    Microsoft Certified Trainer 

    Tuesday, October 4, 2011 7:55 PM
  • Is it possible that I might need a new processor or is this something that might be repairable with something like a driver update?
    Tuesday, October 4, 2011 8:40 PM
  • It could be either or. I would make sure you have the latest up-to-date motherboard and chipset drivers installed. If that doesn't fix the issue, then contacting AMD support should fall as your next step. 

    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.


    • Edited by _JoeG Thursday, October 6, 2011 3:19 AM Grammar
    • Marked as answer by Niki Han Tuesday, October 18, 2011 1:54 AM
    Tuesday, October 4, 2011 8:43 PM
  • After the frustration and headache. i decided to do a complete re-install of windows 7 and upon doing so noticed that my cpu cooler fans were beginning to fail. so i got new fans and performed the re-install and so far so good. But, i really would like to say thank you to both JoeG and Mr X for taking time out of their lives to help newbies like me. I am very grateful and hope that somehow/someway the favor gets returned to the both of you. Thank you.
    Tuesday, October 18, 2011 2:09 PM
  • Thank you for the kudos and we hope everything works out in your favor. If not, you have free support waiting for you here at the TechNet forum boards. :)

    _JoeG
    Dell - Systems Integration Consultant
    Twitter: @8bits1byte 

    Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    Tuesday, October 18, 2011 2:38 PM