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Onedrive for Business can't sync library RRS feed

  • Question

  • First I login to Office 365 portal. Then I tried to sync Library with PC. I tried through both online and OneDrive for Business installed on PC.

    But I an getting an error message, "we can't sync library because it's too large".

    I have configured before in another PC for syncing. When I upload files through portal, it will synchronize. showing in PC.        

    Why I am getting this error message?


    Tuesday, February 3, 2015 9:11 AM

Answers

  • Hi,

    Based on the message you got, the library you tried to sync was too large. Note the following limitations related to syncing OneDrive for Business and other site libraries to your computer:

    • You can sync up to 20,000 items in your OneDrive for Business library, including folders and files.

    • You can sync up to 5,000 items in site libraries, including folders and files.

    • In any library, you can download files up to 2 GB.

    Note The OneDrive for Business client tool 5,000 file limitation for team site libraries and 20,000 file limitation for OneDrive for Business libraries is a fixed limit of Office 365 that presently, cannot be changed.

    Check the items in your library, it seems your library has exceeded the 20,000 or the 5,000 limitation. When you configured this on another PC before, it probably had not exceeded the limitation.

    To use the OneDrive for Business client tool with these libraries you will need to reduce the number of files and folders in the libraries until the file and folder count in the libraries drops below the limit. You can create multiple document libraries in your OneDrive for Business site.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Wednesday, February 4, 2015 7:08 AM

All replies

  • Hi,

    Based on the message you got, the library you tried to sync was too large. Note the following limitations related to syncing OneDrive for Business and other site libraries to your computer:

    • You can sync up to 20,000 items in your OneDrive for Business library, including folders and files.

    • You can sync up to 5,000 items in site libraries, including folders and files.

    • In any library, you can download files up to 2 GB.

    Note The OneDrive for Business client tool 5,000 file limitation for team site libraries and 20,000 file limitation for OneDrive for Business libraries is a fixed limit of Office 365 that presently, cannot be changed.

    Check the items in your library, it seems your library has exceeded the 20,000 or the 5,000 limitation. When you configured this on another PC before, it probably had not exceeded the limitation.

    To use the OneDrive for Business client tool with these libraries you will need to reduce the number of files and folders in the libraries until the file and folder count in the libraries drops below the limit. You can create multiple document libraries in your OneDrive for Business site.

    Regards,

    Melon Chen
    TechNet Community Support


    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Wednesday, February 4, 2015 7:08 AM
  • Hello,

    I have the same issue. I had the sync of OneDrive files to my computer working before. I deactivated the sync a couple of weeks ago when my computer was sent for repair. I did not add any files on OneDrive since then. It worked a couple of weeks ago, I should work now.

    Saturday, December 17, 2016 3:14 PM
  • Really? How hopeless is this?
    Monday, July 31, 2017 9:06 PM
  • Such limit is completely absurd...
    Tuesday, August 15, 2017 8:30 PM