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Review Activity Notification to Direct Reports RRS feed

  • Question

  • We have a workflow, thats creates review activity to manager of useraffected. Works Perfectly.

    But in some cases, aduser have direct reports, and SCSM aggregate this people to reviewers, from a review activity and send email to manager and direct reports.

    I was investigating, y apparently direct reports and manager are "reviewers".

    Is this situation a bug, an error, or it's OK?

    There is anyway to avoid that direct reports are agregated to reviewers?

    Thanks

    Friday, November 28, 2014 1:22 PM

All replies

  • Hi,

    How do you determinate direct report users?


    Cheers,
    Marat
    Site: www.scutils.com  Twitter: LinkedIn: Graveyard:

    Friday, November 28, 2014 3:07 PM
  • I'm confused. isn't this the "Line Manager must review" checkbox? did you write a new workflow to duplicate this behavior? 

    Monday, December 1, 2014 4:30 PM
  • I'm confused. isn't this the "Line Manager must review" checkbox? did you write a new workflow to duplicate this behavior? 

    We create a workflow in orchestrator, to get the correct manager, in cases that the affected user was different from the user who is creating the SR.
    Monday, December 1, 2014 5:49 PM
  • Hi,

    How do you determinate direct report users?


    Cheers,
    Marat
    Site: www.scutils.com  Twitter: LinkedIn: Graveyard:

    from Ad properties. The users in active directory have direct reports
    Monday, December 1, 2014 5:51 PM
  • Well, I think you have to dig in your RBA in this case.

    Cheers,
    Marat
    Site: www.scutils.com  Twitter: LinkedIn: Graveyard:

    Monday, December 1, 2014 5:59 PM