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Vista Service pack 1: Error code 8007043C RRS feed

  • Question

  • Recently I purchased a dual-processor PC with enough memory and hard disk space to have a perfect Vista performance. I also purchased a reasonable amount of legal software incl Vista.

     

    However after installing the Vista (clean \and basic installation, formated disk etc) I am prompted to instal SP1 via the update. The installation of the SP1 results in an error code 8007043C. This code cannot be found on any Windows site.

     

    What does it mean?

    Saturday, September 6, 2008 7:45 AM

Answers

  • Hi Mariah,

     

    Before we try to install Windows Vista SP1, please refer to the following article first:

     

    Things to Know Before You Download Windows Vista SP1

    http://msdn2.microsoft.com/en-us/windowsvista/bb968895.aspx

     

    Installing SP1 requires a minimum of 5 GB free disk space on the Windows partition. The recommended free disk space is as follows:

     

    • 7 GB Recommended for 32-bit Windows Vista

    • 12 GB Recommended for 64-bit Windows Vista

     

    If your original system is an OEM (Original Equipment Manufacturer) version preinstalled in the computer, I recommend contacting the computer manufacturer before installing Windows Vista SP1. Please ask them if any of the software applications and hardware drivers need to be updated for Vista SP1. Otherwise, installing Vista SP1 may cause unexpected problems.

     

    The installation may take more than 45 minutes, depending on the system. The system will reboot several times during the installation. Please do not turn off the power manually. If we are using a laptop, please connect it to the AC Power Adapter.

     

    At this stage, I recommend downloading Windows Vista Service Pack 1 in Normal Mode and installing it in Clean Boot Mode. Please follow the steps below.

     

    Step 1: Download Windows Vista Service Pack 1 Standalone Installer

    ===================================================

    1. Download Windows Vista SP1 from the link below according to your System Type:

     

    Windows Vista Service Pack 1 for Windows Vista 32-bit (Size: 434.5MB)

    http://download.microsoft.com/download/3/a/9/3a9b72c2-527d-4694-8a49-84c056d4c34d/Windows6.0-KB936330-X86-wave0.exe

     

    Windows Vista Service Pack 1 for Windows Vista 64-bit (Size: 726.5MB)

    http://download.microsoft.com/download/8/3/b/83b8c814-b000-44a4-b667-8c1f58727b8b/Windows6.0-KB936330-X64-wave0.exe

     

    2. Please save it on the Desktop.

     

    Step 2: Clear up Windows Update temporary folder

    ================================

    1. Close all the open windows.

    2. Click the Start Button, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt", and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Step 3: Install Windows Vista SP1 in Clean Boot mode

    ========================================

    Please disable all startup items and third party services when booting to avoid conflict when installing Vista SP1:

     

    1. Click "Start", type: MSCONFIG in the search box and press Enter.

     

    Note: Please click "Continue" if the "User Account Control" window pops up.

     

    2. Click "Services", check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click "Startup", click "Disable All" and click "OK".

     

    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later.

     

    4. Please double click the downloaded Windows Vista Service Pack 1 Standalone Installer and follow the instructions to install Windows Vista SP1.

     

    To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.

     

    If SP1 still cannot be installed, I suggest contacting our Windows Vista Service Pack 1 free support:

     

    https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=6&prid=11274&gprid=500921

     

    You can also discuss the issue in our Windows Vista Service Pack 1 (SP1) forum.

     

    http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=1992&SiteID=17

     

    Hope it helps.

     

    Tim Quan - MSFT

     

    Monday, September 8, 2008 4:00 AM
    Moderator

All replies

  • Mariah

     

    This error returns as:   0x8007043C - ERROR_NOT_SAFEBOOT_SERVICE.
    Translation: You need a service which is not available in safe mode.

     

    I'm not sure why this message would appear when you are trying to install SP1, unless you are installing in Safe Mode?

     

    I recommend that you post this message to the following support group. This is where the Windows Update experts answer questions. They stay up to date on all of the current issues with windows update.

     

    Discussions in Windows Update:
    http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.windowsupdate&cat=en_US_56d1dd45-de9e-4fc5-9bc1-2d1d0de6daee&lang=en&cr=US

     

    If you do not find an answer for the problem on that group, Microsoft is offering free support for Windows Update problems. Here is the link to that support website, for your convenience.

     

    Windows Update No-Charge, Unlimited Support:
    https://support.microsoft.com/oas/default.aspx?gprid=6527

     

    Hope this helps.

     


    If this post helps to resolve your issue, click the Mark as Answer or Helpful button at the top of this message.
    By marking a post as Answered, or Helpful you help others find the answer faster.

    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience
    Saturday, September 6, 2008 5:30 PM
    Moderator
  •  

    No it doesn't help. It is no answer but just delegating responsibilities.

     

    I simple ask:

     

    What is happening with my € 300 operating system? Isn't it possible jsut to come with an answer that is understandable for somebody who isn't in ICT?

     

    regarrds

    Saturday, September 6, 2008 5:44 PM
  • Mariah

     

    Sorry I couldn't help.

     

    If I cannot find the answer for you, then I will direct you to the best source that I can find to help you resolve the problem.

     

    Regards,

     

     

    If this post helps to resolve your issue, click the Mark as Answer or Helpful button at the top of this message.
    By marking a post as Answered, or Helpful you help others find the answer faster.


    Ronnie Vernon
    Microsoft MVP
    Windows Desktop Experience

    Saturday, September 6, 2008 6:22 PM
    Moderator
  • Hi Mariah,

     

    Before we try to install Windows Vista SP1, please refer to the following article first:

     

    Things to Know Before You Download Windows Vista SP1

    http://msdn2.microsoft.com/en-us/windowsvista/bb968895.aspx

     

    Installing SP1 requires a minimum of 5 GB free disk space on the Windows partition. The recommended free disk space is as follows:

     

    • 7 GB Recommended for 32-bit Windows Vista

    • 12 GB Recommended for 64-bit Windows Vista

     

    If your original system is an OEM (Original Equipment Manufacturer) version preinstalled in the computer, I recommend contacting the computer manufacturer before installing Windows Vista SP1. Please ask them if any of the software applications and hardware drivers need to be updated for Vista SP1. Otherwise, installing Vista SP1 may cause unexpected problems.

     

    The installation may take more than 45 minutes, depending on the system. The system will reboot several times during the installation. Please do not turn off the power manually. If we are using a laptop, please connect it to the AC Power Adapter.

     

    At this stage, I recommend downloading Windows Vista Service Pack 1 in Normal Mode and installing it in Clean Boot Mode. Please follow the steps below.

     

    Step 1: Download Windows Vista Service Pack 1 Standalone Installer

    ===================================================

    1. Download Windows Vista SP1 from the link below according to your System Type:

     

    Windows Vista Service Pack 1 for Windows Vista 32-bit (Size: 434.5MB)

    http://download.microsoft.com/download/3/a/9/3a9b72c2-527d-4694-8a49-84c056d4c34d/Windows6.0-KB936330-X86-wave0.exe

     

    Windows Vista Service Pack 1 for Windows Vista 64-bit (Size: 726.5MB)

    http://download.microsoft.com/download/8/3/b/83b8c814-b000-44a4-b667-8c1f58727b8b/Windows6.0-KB936330-X64-wave0.exe

     

    2. Please save it on the Desktop.

     

    Step 2: Clear up Windows Update temporary folder

    ================================

    1. Close all the open windows.

    2. Click the Start Button, click "All programs", and click "Accessories".

    3. Right-click "Command Prompt", and click "Run as administrator".

    4. In "Administrator: Command Prompt" window, type in "net stop WuAuServ" (without the quotes) and press Enter.

     

    5. Click the Start Button, in the "Start Search" box, type in "%windir%" (without the quotes) and press Enter.

    6. In the opened folder, look for the folder named "SoftwareDistribution".

    7. Right-click on the folder, select Rename and type "SDold" (without the quotes) to rename this folder.

    8. Still in "Administrator: Command Prompt" window, type the command "net start WuAuServ" (without the quotes) in the opened window to restart the Windows Updates service.

     

    Step 3: Install Windows Vista SP1 in Clean Boot mode

    ========================================

    Please disable all startup items and third party services when booting to avoid conflict when installing Vista SP1:

     

    1. Click "Start", type: MSCONFIG in the search box and press Enter.

     

    Note: Please click "Continue" if the "User Account Control" window pops up.

     

    2. Click "Services", check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click "Startup", click "Disable All" and click "OK".

     

    Note: Temporarily disabling the Startup Group only prevents the startup programs from loading at startup. This shouldn't affect the system or other programs. We can manually run these programs later.

     

    4. Please double click the downloaded Windows Vista Service Pack 1 Standalone Installer and follow the instructions to install Windows Vista SP1.

     

    To restore the computer to use a Normal Startup, repeat step 1 above. Then click "Normal Startup" on the General tab, click "OK", and then restart the computer.

     

    If SP1 still cannot be installed, I suggest contacting our Windows Vista Service Pack 1 free support:

     

    https://support.microsoft.com/oas/default.aspx?ln=en-us&x=8&y=6&prid=11274&gprid=500921

     

    You can also discuss the issue in our Windows Vista Service Pack 1 (SP1) forum.

     

    http://forums.microsoft.com/TechNet/ShowForum.aspx?ForumID=1992&SiteID=17

     

    Hope it helps.

     

    Tim Quan - MSFT

     

    Monday, September 8, 2008 4:00 AM
    Moderator