locked
Lync Client music on hold playback starts garbled then clears after half a second... RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Having a great experience with Lync. Using communicator on Windows 7 x64. Music on hold play always starts garbled before clearing up and playing clearly. Is this a logjam on the client side or is codec processing happening on lync server?

     

    Thank you.

    Robin

    Monday, February 7, 2011 6:50 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    You may try it with firewall temporarily disabled on client.
    Johann Deutinger | MCTS Exchange 2007/2010 / OCS 2007 | ucblog.deutinger.de
    Tuesday, February 8, 2011 11:30 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Sounds like a performance issue on the client while loading the music-on-hold file.

    Did you try on multiple machines? Is this a recent computer or minimal specifications?

    Technical Specialist Microsoft OCS/Lync & UC Voice Specialisation - http://www.uwictpartner.be
    If you think my post is the answer to your question, please mark it as answer so future visitors can easily find it.
    Thursday, February 10, 2011 9:02 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Well, disabled the firewall and no change. I have not tried the music on hold on other machines yet, but the one I am using is an engineering workstation, 12 gigs ram, Xeon dual core... but all the same it sounds like a performance issue. I think I will try using a different disk for the music file and see if it is an access issue.
    Wednesday, February 16, 2011 8:42 PM