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issue categories RRS feed

  • Question

  • Dear All

    A user open SCSM portal, and press on create request form, then there are some predefined issue categories. We would like to add some new categories. I have tried to find out how, but didn't managed to find it. Is this possible? and where i should i configure it?

    thanks in advanced


    MCSE, MCTS, VCP, AIS, MCITP

    Thursday, January 17, 2013 6:12 PM

Answers

  • Hi,

    check out within the SCSM console "Library" and here "Lists" - For example the "Incident Classification" is one of them.


    Peter Forster | MVP Virtual Machine 2002-2011 | Austria |

    • Proposed as answer by Expiscornovus Friday, January 18, 2013 9:18 AM
    • Marked as answer by pantos21 Sunday, January 20, 2013 1:37 PM
    Thursday, January 17, 2013 6:22 PM

All replies

  • Hi,

    check out within the SCSM console "Library" and here "Lists" - For example the "Incident Classification" is one of them.


    Peter Forster | MVP Virtual Machine 2002-2011 | Austria |

    • Proposed as answer by Expiscornovus Friday, January 18, 2013 9:18 AM
    • Marked as answer by pantos21 Sunday, January 20, 2013 1:37 PM
    Thursday, January 17, 2013 6:22 PM
  • ok peter i will chack an post back. thank you

    MCSE, MCTS, VCP, AIS, MCITP

    Friday, January 18, 2013 10:02 AM
  • yep i found it there thank you very much

    MCSE, MCTS, VCP, AIS, MCITP

    Sunday, January 20, 2013 1:38 PM