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Outlook 2013 Connectivity to Exchange RRS feed

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    Hello,

    I have a customer whose Outlook (2010 and 2013) can't connect to Exchange. It just hangs with trying to connect, however, I took the PC to my office and Outlook connected immediately and folders were all updated. So, it appears her Outlook settings are correct. Her internet is running fine. Any suggestions would be helpful. 

    Thanks!

    Tuesday, July 28, 2015 1:57 PM

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    Outlook should use auto discover to configure the account settings. Can you delete the profile and let autodiscover configure the settings? Let me know the results.
    Tuesday, July 28, 2015 7:13 PM
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    Hi,

    Are you using Outlook in the same internet environment? If not, please make sure the user have Outlook Anywhere enabled. See:

    https://support.office.com/en-us/article/Use-Outlook-Anywhere-to-connect-to-your-Exchange-server-without-VPN-ae01c0d6-8587-4055-9bc9-bbd5ca15e817

    Can the user log in to OWA successfully? What if we manually enter the server settings when configuring the Exchange account? Please contact the Exchange admin if you don't know the correct server settings.

    If still no luck, please also try using the Remote Connectivity Analyzer to diagnose connectivity issues directly from the user's pc:

    https://testconnectivity.microsoft.com/

    Please let me know the result.

    Regards,

    Steve Fan
    TechNet Community Support

    It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

    Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.



    • Edited by Steve Fan Wednesday, July 29, 2015 6:07 AM
    • Proposed as answer by Steve Fan Thursday, August 6, 2015 4:51 AM
    • Marked as answer by Steve Fan Thursday, August 6, 2015 4:51 AM
    Wednesday, July 29, 2015 6:05 AM