Runbook for service manager 2012 SP1 RRS feed

  • Question

  • Hi all,

             How can I make sure that the runbook created using orchestrator will work successfully with service manager request offering or service offering.

    I have created a runbook using orchestrator and integration pack for service manager is in place.

    I have also created a runbook activity template based on the imported runbook in service manager.

    Please guide me so that I can ascertain that the runbook will work fine with service manager too.

    Please share with me a small working example.


    Wednesday, March 20, 2013 5:54 AM

All replies

  • Hi Vishwajeet,

    It sounds like you have done everything right. What is not happening for you? Does the Runbook fail or not run at all? What show's in the Runbook Activity? What shows in the Log in Runbook designer?


    Monday, April 20, 2020 10:47 PM
  • Did u store the runbook and offering template in the same mp?

    This isn't a requirement as then you use one template inside another template - eg a Runbook Activity Template inside an SR Template for an offering - the SR Template does not reference the Runbook Activity Template, rather it just takes a copy of it as part of the SR Template.

    You can see this by examining the XML of a MP with this in.


    Monday, April 20, 2020 10:49 PM