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Error during Shared Printer installation on windows 7 professtional RRS feed

  • Question

  • Our print server is windows xp and using HP laser jet 1015 with direct usb connect on windows Xp. I have try to install this printer on windows 7 professional then did not install and show error, Windows can not connect to the the printer.

    And the same shared printer working good with another windows 7 pc.

    After this i have check log then see one application error this is below.

    "Faulting application name: PrintIsolationHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bcebc

    Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab44
    Exception code: 0xc0000374
    Fault offset: 0x000c35e3
    Faulting process id: 0x1734
    Faulting application start time: 0x01cd0b15094bb554
    Faulting application path: C:\Windows\system32\PrintIsolationHost.exe
    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
    Report Id: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"  I have also try to re install printer with the different different method but did not get success.


    Rakesh Kumar


    • Edited by YourITadmin Monday, March 26, 2012 6:33 AM Report Id can not be post
    Monday, March 26, 2012 6:21 AM

Answers

  • Hi,

    From the log, it seems a driver issue, I suggest uninstalling all the drivers installed on Windows 7 in Printer Management, then install printer via Add Printer Wizard.


    Juke Chou

    TechNet Community Support

    • Marked as answer by Juke Chou Wednesday, April 4, 2012 6:45 AM
    Wednesday, March 28, 2012 3:59 PM