envelopes printing in red RRS feed

  • Question

  • now when I try to print an envelope from an address listed in the open word document--the envelope prints in red but the document will print properly in black

    worked with Lexmark 905 Pro, windows 7 but can't fix it

    Monday, July 9, 2012 4:16 PM

All replies

  • Hi,

    Please try create a new document, type some text in document, set the color to red, and then print the document test this issue.

    Please check Printer Properties, make sure uncheck Print Color Image in Black & White, or does not set print in Black & White as default.

    You may also troubleshoot print failure in Word refer to this link: http://support.microsoft.com/kb/826845

    Best regards.

    William Zhou

    TechNet Community Support

    Tuesday, July 10, 2012 9:02 AM