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Blue screen error RRS feed

  • Question

  • Hi Can anyone help with this problem..it happens about 5 times a day on my new toshiba satellite laptop..here's the message i keep getting..

    Problem signature:

    Problem Event Name: BlueScreen

    OS Version: 6.0.6001.2.1.0.768.3

    Locale ID: 1033

    Additional information about the problem:

    BCCode: 1e

    BCP1: FFFFFFFFC0000005

    BCP2: FFFFF80001C7B50A

    BCP3: 0000000000000000

    BCP4: 00000000000000D8

    OS Version: 6_0_6001

    Service Pack: 1_0

    Product: 768_1

    Files that help describe the problem:

    C:\Windows\Minidump\Mini070609-01.dmp

    C:\Users\Sonny\AppData\Local\Temp\WER-58203-0.sysdata.xml

    C:\Users\Sonny\AppData\Local\Temp\WER5FAC.tmp.version.txt

    Monday, July 6, 2009 6:46 PM

Answers

  • Hi,

     

    Thank you for posting.

     

    This should be a kernel mode crash issue. To troubleshoot this kind of issue, we generally need to analyze the performance monitor logs and memory dump files to locate the root cause. Unfortunately, debugging is beyond what we can do in the forum because of the nature of forum support. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below:

     

    http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS

     

    If you are outside the US please see http://support.microsoft.com for regional support phone numbers.

     

    Thanks again for your understanding and cooperation. I hope this issue will be resolved soon!

     


    Nicholas Li - MSFT
    Wednesday, July 8, 2009 9:14 AM
    Moderator