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Movie Maker black screen, audio fine after Windows 10 RRS feed

  • Question

  • Hi, 

    I attempted to open an old Windows Live Movie Maker (version 2011) file I created in 2015 prior to "upgrading" to windows 10. File opens fine, I can hear the audio, video thumbnails are fine - but all I get on the main big screen is a black screen and I cannot save out or publish. 

    I suspect the problem may in part be due to the fact I am using mp4 files (a whole bunch edited together). I don't have the same problem using .MOV files - everything works dandy. So I'm guessing although mp4 files worked fine pre-Windows 10, for some reason they no longer work in Windows 10?

    Any suggestions?

    Many thanks for your time.

    -Tom

    Friday, June 10, 2016 4:15 PM

Answers

  • Hi tom_spillane,

    According to your description, I suggest that we could uninstall your existing and reinstall the version for Windows 10. Please check the link below to follow the steps in the video.

    https://www.youtube.com/watch?v=CCzk2_yQ2BA

    Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

    Then we could update the graphic driver to the latest version from manufacturer official website.

    If the issue still occurs, since the Movie Make is now a part of Windows Live Suite, so if you have further question, please try to post the thread at the forum below for help.

    http://answers.microsoft.com/en-us/windowslive/forum/moviemaker

    Hope it will be helpful to you


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com

    Monday, June 13, 2016 10:58 AM