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Unable to Re-install IE9 RRS feed

  • Question

    • Environment
    • Windows Server 2008 R2 SP1
    • 4 GB Ram
    • 4 GB free disk space

    We were having issue with IE9 on this server so we uninstalled it with the intention of reinstalling it.  When we reinstall it we get the following error:

    Neutral MSU installation failed (exit code = 0x00003715 (14101))

    I have tried:

    1. disabling and relabeling IE8
    2. System Update Readiness Tool
    3. Running the stand alone installer with and without the network connected and in safe mode
    4. Ran Microsoft Fix.It
    5. Deleted the local package C:\Windows\TEMP\IE928D4.tmp\
    6. Ran the following command: FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package@fname&&start /wpkgmgr /up:@fname /norestart"
    7. Stopped "Windows Update Service and deleted the contents of C:\Windows\SoftwareDistribution and restarted the "Windows Update Service"

    I have included  the IE9_Main.Log and System Update Readiness log below

    ----------IE9_main.log-------------------------

    00:00.000: Started: 2013/11/26 (Y/M/D) 11:37:51.078 (local)
    00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.000: Command line: "C:\Users\chworthe\Desktop\IE9-Windows7-x64-enu.exe"
    00:00.000: INFO:    Setup installer for Internet Explorer: 9.0.8112.16421
    00:00.000: INFO:    Previous version of Internet Explorer: 8.0.7601.18283
    00:00.000: INFO:    Checking if iexplore.exe's current version is between 9.0.6001.0...
    00:00.016: INFO:    ...and 9.1.0.0...
    00:00.016: INFO:    Maximum version on which to run IEAK branding is: 9.1.0.0...
    00:00.016: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.016: INFO:    Trying to extract ID: 7006 (0) as "IE9-neutral.Extracted.cab"
    00:00.234: INFO:    Trying to extract ID: 5006 (0) as "IE9-support.cab"
    00:00.624: INFO:    Operating System: Windows Server: 6.1.7601 (Service Pack 1)
    00:00.624: INFO:    Windows 7 operating system detected.
    00:00.640: INFO:    Service pack major: 1
    00:00.640: INFO:    Service pack minor: 0
    00:00.640: INFO:    Service pack name:  Service Pack 1
    00:00.686: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.
    00:15.787: INFO:    The neutral package failed to download.  Error: 0x800c0005 (2148270085)
    00:15.787: INFO:    The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
    00:15.787: INFO:    The no reboot policy and supplemental files failed to download correctly. Wait return value was 0x00000000 (0)
    00:15.803: INFO:    No reboot logic message NrApiStart(0), lParam=0x00456530 returned 0x00000000.
    00:16.021: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000000 returned 0x00000000.
    00:17.971: INFO:    No reboot logic message NrApiDecisionDialog(2), lParam=0x00000000 returned 0x00000000.
    00:29.624: INFO:    No reboot logic message NrApiPreInstall(3), lParam=0x00000000 returned 0x00000000.
    00:29.624: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000000 returned 0x00000014.
    00:29.624: INFO:    Installing with the extracted package. C:\Windows\TEMP\IE928D4.tmp\IE9-neutral.Extracted.cab
    00:29.640: INFO:    Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE928D4.tmp\IE9-neutral.Extracted.cab /quiet /norestart
    00:34.429: INFO:    Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
    00:34.445: ERROR:   Neutral MSU installation failed (exit code = 0x00003715 (14101)).
    00:34.445: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00003715 returned 0x00000000.
    00:56.831: INFO:    No reboot logic message NrApiPostInstall(8), lParam=0x00000000 returned 0x00000000.
    00:56.831: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    00:56.831: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    00:56.862: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
    00:58.859: INFO:    Setup exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
    00:58.875: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE928D4.tmp
    00:58.875: INFO:    Unable to remove directory C:\Windows\TEMP\IE928D4.tmp, marking for deletion on reboot.
    00:58.890: INFO:    Released Internet Explorer Installer Mutex

    System Update Readiness

    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 22.0
    2013-11-26 11:08

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages

    Checking Component Store

    Summary:
    Seconds executed: 311
     No errors detected

    Tuesday, November 26, 2013 4:58 PM

Answers

  • I suspect the System Update Readiness.  I found a few obscure forums that  said wait 30 min after installing it.  That seems to have done the trick.
    Wednesday, November 27, 2013 2:16 PM

All replies

  • I waited another 30 min and was able to install it.  Not sure why it works now but it is.
    Tuesday, November 26, 2013 6:20 PM
  • Hi,

    Thansk for your post and update.

    Did your issue resolve?

    I suspect that one of the methods above you have tried works.

    If you have any other problem, feel free to ask us.


    Karen Hu
    TechNet Community Support

    Wednesday, November 27, 2013 6:38 AM
    Moderator
  • I suspect the System Update Readiness.  I found a few obscure forums that  said wait 30 min after installing it.  That seems to have done the trick.
    Wednesday, November 27, 2013 2:16 PM