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Open resource mailbox as additional mailbox in OWA RRS feed

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    Hi there

    Trying to open a resource mailbox as an additional mailbox in OWA but get the error below. User A was configured with Full mailbox access and send on behalf permissions. Have also just created a Security Group, assigned this group Full access and Send on Behalf and added user to this group, same issue.

    Open in Outlook as additional mailbox works though ?!?!?! 

    Server Error

    <fieldset>

    404 - File or directory not found.

    The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

    </fieldset>


    Stephane Favre

    Friday, October 12, 2012 10:16 AM

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    Hello stephanef,

    Since you can open it in Outlook as an additional mailbox, this seems you have full access permission on that resource mailbox.

    I suggest you follow these steps to troubleshoot in OWA:

    <1> Make sure you have not inputted the wrong name for resource mailbox.

    <2> Check whether other users (with full access permission on resource mailbox) can open the resource mailbox.

    If others can open the resource mailbox well, but you cannot, you can re-set the full access permission to have a try.

    If all the users cannot open that resource mailbox, this may issue on that resource mailbox.

    Thanks,

    Evan Liu

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com

    Evan Liu

    TechNet Community Support

    Monday, October 15, 2012 7:18 AM
    Moderator

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    What Exchange version?

     

    As an aside, in my experience giving users full access to a resource mailbox is bad practice.  It usually ends up in double bookings, meetings locations getting moved without the attendees being notified, and appointments scheduled with reminders set that are never going to fire and eventually will have to be cleared manually.

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    Friday, October 12, 2012 12:14 PM
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    Hello stephanef,

    Since you can open it in Outlook as an additional mailbox, this seems you have full access permission on that resource mailbox.

    I suggest you follow these steps to troubleshoot in OWA:

    <1> Make sure you have not inputted the wrong name for resource mailbox.

    <2> Check whether other users (with full access permission on resource mailbox) can open the resource mailbox.

    If others can open the resource mailbox well, but you cannot, you can re-set the full access permission to have a try.

    If all the users cannot open that resource mailbox, this may issue on that resource mailbox.

    Thanks,

    Evan Liu

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com

    Evan Liu

    TechNet Community Support

    Monday, October 15, 2012 7:18 AM
    Moderator
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    Any updates on this issue?

    Thanks,

    Evan Liu

    TechNet Subscriber Support in forum

    If you have any feedback on our support, please contact tnmff@microsoft.com

    Evan Liu

    TechNet Community Support

    Wednesday, October 24, 2012 10:18 AM
    Moderator