Windows 10 update, WIPED WIFI DRIVERS RRS feed

  • General discussion

  • Hoping someone can help me, 

    HP Stream Laptop - 11-ah120TU .. 

    all was working fine, closed laptop, performed a windows update, opened laptop next morning, NO WIFI ACCESS. 

    upon checking device manager, no wifi drivers present at all. contacted HP tech support, no avail.. 3 weeks later and still no internet access. Laptop is 3 months old MAXIMUM... Cannot find any wifi drivers to download.. Was a Microsoft driver, taken it back to place of purchase, they say contact HP, HP says take it back to place of purchase... Its pretty much useless at this point.. 

    anyone know how I can fix this? 

    Have factory reset, have checked BIOS settings, have tried resetting drivers, HP have remote logged in and (from what I watched) pretty much did nothing I hadn't done already... 

    Tuesday, February 12, 2019 3:22 AM

All replies

  • Hi,

    Just check the current situation of your problem.

    Please let us know if you would like further help.

    Best regards,


    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
    If you have feedback for TechNet Subscriber Support, contact

    Wednesday, February 27, 2019 7:22 AM