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Unable to Rename file/folder in Windows 7 RRS feed

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    1. Situation : Unable to rename file/folder in Windows 7

        (Not working with F2 / dropdown menu - rename.)

    2. OS in use: Windows 7 enterprise (IT team cannot support the situation)

    3. Detail

        - Rename function is not working - do not have any pop-up alert.

        - Not limited to particular type of files or folder (unable to all type)

        - Only way to rename file is save in different name

        - when create new folder - Name of the folder is automatically set (New Folder, New Folder(2),...)


    • Edited by KOR-HANS Monday, January 9, 2017 3:39 AM
    Monday, January 9, 2017 3:36 AM

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    Probably use Process Monitor and check logs when you try to rename, could be some access related issue etc 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by KOR-HANS Monday, January 9, 2017 9:36 AM
    Monday, January 9, 2017 4:13 AM

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    Probably use Process Monitor and check logs when you try to rename, could be some access related issue etc 

    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by KOR-HANS Monday, January 9, 2017 9:36 AM
    Monday, January 9, 2017 4:13 AM
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    Would you please kindly tell me how to check the logs?

    Monday, January 9, 2017 9:18 AM
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    Hi KOR-HANS,

    Are there any error messages recorded in Event viewer(windows log\Application, system) ?

    Try the following steps to troubshoot the issue.

    1.Run “sfc /scannow” in command with administrator right.

    2.Login as another account to rename folder again.

    3.Perform a clean boot to troubleshoot whether the issue is caused by a third party service.

    How to perform a clean boot in Windows

    https://support.microsoft.com/en-sg/help/929135/how-to-perform-a-clean-boot-in-windows

    Best regards,

    Joy.

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    • Proposed as answer by Joy-Qiao Friday, February 10, 2017 8:35 AM
    Friday, January 13, 2017 10:26 AM
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    Hi,

    Was the issue resolved?

    Best,

    Joy

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, February 10, 2017 8:35 AM
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    It's hard to tell..

    But thanks for the follow-up

    the issues comes and goes


    Friday, February 10, 2017 9:02 AM
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    Hi KOR-HANS,

    Have you tried the steps I recommended?

    Are there any error messages recorded in Event viewer(windows log\Application, system) ?

    Best regards,

    Joy.

    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Thursday, February 16, 2017 9:42 AM