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Dell Lattitude D630 constantly crashes and reboots with Windows 7 Pro RRS feed

  • Question

  • This is a clean install with all the latest drivers from Dell.  I don't see anything obvious in the event logs.  Can anyone recommend how I can analyze the dump file to figure out what is causing this laptop to constantly crash.

    This is the only system event that I could find from around the time that it crashed.  This is 32bit Windows 7 Pro.

     

    Event Type: Warning

    Event Source: Microsoft-Windows-Kernel-PnP

    Event Category: (212)

    Event ID: 219

    Date: 8/9/2011

    Time: 2:43:44 PM

    User: SYSTEM

    Computer:  

    Description:

    The description for Event ID ( 219 ) in Source ( Microsoft-Windows-Kernel-PnP ) could not be found. It contains the following insertion string(s):  36, USB\VID_0B97&PID_7772\6&36cd5118&0&2, 3221226341, 14, \Driver\WUDFRd, 0. 

     

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

    Data:

     


    Dave - http://www.dms-itconsulting.com
    Tuesday, August 9, 2011 6:54 PM

Answers

  • I turned out to be the video driver.  I used the mini dump files and microsoft debugger to identify the DLL that was failing, which belonged to the video driver.

    Strange thing was the correct driver would not install correctly and showed up twice in device manager.  I ended up manually removing the video driver from device manager. 

    The driver was in a self extracting executible from Dell which appeared to be the problem.  I manually uncompressed the driver with 7zip to a folder on the C drive.  Than from Device manager I updated the driver and browsed to the folder where I saved the uncompressed driver.

    That fixed the issue.


    Dave - http://www.dms-itconsulting.com
    • Marked as answer by NJDave70 Tuesday, August 16, 2011 1:24 AM
    Tuesday, August 16, 2011 1:14 AM

All replies

  • When I try to find drivers for a Latitude D630 on the Dell web site, I can find only Vista drivers, none for Win 7.

    While I realize that *many* Vista drivers work in Win 7, that is not universally true. The description you show has something to do with drivers, but I cannot tell which driver.

    • Proposed as answer by Arthur Xie Thursday, August 11, 2011 7:42 AM
    • Unproposed as answer by NJDave70 Tuesday, August 16, 2011 1:06 AM
    Wednesday, August 10, 2011 12:05 AM
  • I turned out to be the video driver.  I used the mini dump files and microsoft debugger to identify the DLL that was failing, which belonged to the video driver.

    Strange thing was the correct driver would not install correctly and showed up twice in device manager.  I ended up manually removing the video driver from device manager. 

    The driver was in a self extracting executible from Dell which appeared to be the problem.  I manually uncompressed the driver with 7zip to a folder on the C drive.  Than from Device manager I updated the driver and browsed to the folder where I saved the uncompressed driver.

    That fixed the issue.


    Dave - http://www.dms-itconsulting.com
    • Marked as answer by NJDave70 Tuesday, August 16, 2011 1:24 AM
    Tuesday, August 16, 2011 1:14 AM