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Upgrading to IE 10 or 11 loses abilty to see Temporary Internet Settings Folder RRS feed

  • Question

  • Win 7 Pro.  Last year, When I tried to upgrade to IE 10, I lost all my ability to keep history or login info.  Like in several different threads here, the location of the Temporary Internet Settings and the ability to set the size of the cache disappeared.  I then downgraded back to IE 9 and it worked.  Today, I tried to upgrade to IE11, and the same thing happened.  I have studied at length the other threads here about how to change default location, changing from hidden, read-only, system, etc.  without success.  It appears that the folder (when you try to open it) is empty, however when you look at the size of the folder it is obvious that there is data inside it.  If I change the default location, the issue recreates at the new location, however, it frees up the old location and all of a sudden you can see the files/folders inside.  Move it back, and the problem recreates.  The folder is currently NOT hidden, NOT a system folder and is NOT read only - yet you cannot see anything inside the folder unless you move the default location elsewhere.  I am stumped.  Please help.
    Wednesday, October 15, 2014 9:14 PM

Answers

  • Hi,

    I am a little confused here.

    After doing the update, we are not able to see which folder?

    C:\Users\user name\AppData\Local\Microsoft\Windows\Temporary Internet Files (this one?)

    To see it, not only do you have to check Show hidden files & folders option in the Folder Options, but also uncheck Hide protected operating system files/folders option.

    For the Temporary internet Settings and how to set the size of the cache, we could manage from the following path in IE 11:

    Internet Explorer > Internet Options > Tools > Internet Options > General Tab > Browsing History.

    For more information for the Temporary Internet Files, please see:

    Temporary Internet Files Folder location in Windows 7 | 8

    Please note: Since this website is not hosted by Microsoft, the information may change without notice. Microsoft does not guarantee the accuracy of this information.

    If any misunderstanding, please feel free to let me know.

    Best regards


    Michael Shao
    TechNet Community Support


    • Edited by Michael_LS Friday, October 17, 2014 7:51 AM
    • Marked as answer by Cloud_TS Wednesday, November 5, 2014 2:53 AM
    Friday, October 17, 2014 7:50 AM

All replies

  • Assuming Win7 64-bit...

    Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post:

    1a. When (approx. date) did you purchase the computer?

    1b. Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7, or did you upgrade the computer to Win7?

    2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?

    3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you bought it?

    4. Did a Norton free-trial or a McAfee free-trial [PICK ONE] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)

    5. Is KB2987107, KB3000061, KB3000869, KB2968294, KB2972100 and/or KB2979570 listed in Installed Updates (not Update History)? [1]

    6. Assuming Java is installed => Is Java Version 8 Update 25 (or higher) or Java Version 7 Update 71 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://java.com/en/download/uninstallapplet.jsp [2]

    7. Is Adobe Flash Player v15.0.0.189 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/

    8a. When (exact date) was Internet Explorer 9 installed according to Installed Updates?

    8b. What Update Version & KB number are displayed in the second line of text in IE9's Help | About [Alt+H+A] tab; e.g., Update Version: 9.0.54 (KB1231231) ?

    8c. Is Firefox, Chrome or any other alternate browser installed?

    9. Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; Registry Booster; McAfee QuickClean; Glary Utilities; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner; Advanced System Optimizer; CCleaner's Registry Cleaner component)?

    ==============================================
    [1] Start | Control Panel | Programs and Features | View installed updates (in left-hand menu)
    [2] No need to install Java if it's not already installed!


    ~Robear Dyer (PA Bear) MS MVP-Windows Client since 2002 Disclaimer: MS MVPs neither represent nor work for Microsoft


    Thursday, October 16, 2014 11:43 PM
  • Hi,

    I am a little confused here.

    After doing the update, we are not able to see which folder?

    C:\Users\user name\AppData\Local\Microsoft\Windows\Temporary Internet Files (this one?)

    To see it, not only do you have to check Show hidden files & folders option in the Folder Options, but also uncheck Hide protected operating system files/folders option.

    For the Temporary internet Settings and how to set the size of the cache, we could manage from the following path in IE 11:

    Internet Explorer > Internet Options > Tools > Internet Options > General Tab > Browsing History.

    For more information for the Temporary Internet Files, please see:

    Temporary Internet Files Folder location in Windows 7 | 8

    Please note: Since this website is not hosted by Microsoft, the information may change without notice. Microsoft does not guarantee the accuracy of this information.

    If any misunderstanding, please feel free to let me know.

    Best regards


    Michael Shao
    TechNet Community Support


    • Edited by Michael_LS Friday, October 17, 2014 7:51 AM
    • Marked as answer by Cloud_TS Wednesday, November 5, 2014 2:53 AM
    Friday, October 17, 2014 7:50 AM