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skype access. I am unable to join meeting using the main app and I have to always use the web app RRS feed

  • Question

  • Good day

    I have access to Skype for business, but I can't join a meeting through Skype app, it hangs and never joins the meeting. Kindly assist to resolve this issue.

    Wednesday, May 20, 2020 7:53 AM

All replies

  • Hi Sanele!

    What is your current environment? On-premise or Online?

    Does anyone else have the same issue in your organization?

    What is your identity when you join the meeting using the web app? Guest or Skype for Business user account?

    Are there any error messages when join the meeting with Skype for Business App?

    Considering this issue is only occurred in Skype for Business, it recommends you make sure Skype for Business client is up to date and clear any cached credentials from previous logons.

    Besides, you can also try to run the Microsoft Remote Connectivity Analyzer(The link is: https://www.testconnectivity.microsoft.com/tests/skype) to see if there is any error message.

    For more details about troubleshooting this issue, you can refer to:

    https://docs.microsoft.com/en-us/skypeforbusiness/troubleshoot/online-meetings/cannot-join-online-meetings#troubleshooting-windows-client-issues

    Best Regards,
    Jimmy Yang

    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.
    Thursday, May 21, 2020 2:00 AM
  • Hi,
    Is there any update on this case?
    Please feel free to drop us a note if there is any update.
    Have a nice day!

    Best Regards,
    Jimmy Yang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Monday, May 25, 2020 1:22 AM