Error when a lync client try to make a call into a subscriber number access in UM 2010 RRS feed

  • Question

  • Hi, we are migrating from Lync 2010 to Lync 2013, all the features are working well, and the client has Exchange Serve 2010 with UM enabled.

    When a client try to call to an extension of UM what are configured into "Telephone to associate" in the tab "Subscriber Access" the following error message appear into the screen:

    "could not make the call"

    Can anyone help us?


    Wednesday, July 31, 2013 10:14 PM

All replies

  • Assuming your Lync 2013 users are in a different pool, did you re-run the utilities on both Exchange and Lync 2013 so that Lync 2013 will integrate properly with your Exchange UM Dial Plan?
    Tuesday, August 6, 2013 1:25 PM