No Incident Edit Permission in case Queue is filtered in Role RRS feed

  • Question

  • Hi,

    i have created a Role and restricted the access to just some queues.

    As the result, the configured users are unable to Edit incidents, also in the queues, where they are allowed to....

    Any hints?


    Tuesday, June 23, 2015 9:44 AM

All replies

  • Which "parent" user role you choose to create your custom user role?

    Andreas Baumgarten | H&D International Group

    Tuesday, June 23, 2015 12:43 PM
  • the advanced operator
    • Edited by c_loki Tuesday, June 23, 2015 12:45 PM typo
    Tuesday, June 23, 2015 12:44 PM
  • I think you also need to give access to the task - Edit (Generic edit task for work item).


    Tuesday, June 23, 2015 2:06 PM
  • The task is assigned, thats why i dont understand why its working if i am using "All Work Items can be accessed in the queue choice, but not in case i choose all the queues directly?!?!?
    Tuesday, June 23, 2015 4:42 PM
  • no ideas?
    Wednesday, June 24, 2015 7:40 PM