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Skype for business on promise web app error RRS feed

  • Question

  • Hi,

    I manage a skype 2019 environment, Front End server on LAN and Edge server on DMZ, also a WAP server on DMZ.

    My skype works great on lan and from outside, but we have an issue on the web app when anonym person wants to join a meeting from outside.

    Image

    You find below the log from the web app:

    17:20:31:541, TL_INFO, , WebTicketController, AcquireTicketForBasicAnonAsync, anonymous
    17:20:31:543, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
    17:20:52:601, TL_ERROR, , WebTicketController, AcquireTicketCallback with error 0!, anonymous, STACKTRACE::
    anonymous anonymous anonymous anonymous anonymous anonymous
    17:20:52:605, TL_ERROR, , LoginFormManager, AcquireTicketCompleted error Une erreur s'est produite lors de la connexion. Essayez à nouveau., anonymous, STACKTRACE::
    anonymous anonymous anonymous anonymous anonymous anonymous anonymous anonymous anonymous anonymous
    17:20:52:609, TL_WARN, , , Authentication Error - GenericSignInError: Une erreur s'est produite lors de la connexion. Essayez à nouveau., anonymous
    17:20:52:610, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
    17:20:52:610, TL_VERBOSE, , Telemetry, Start ServiceReporter sendErrorEvent, anonymous
    17:20:52:611, TL_VERBOSE, , Telemetry, Start ServiceReporter sendErrorEvent with eventInfo, anonymous
    17:20:52:611, TL_VERBOSE, , Telemetry, End ServiceReporter sendErrorEvent with EventInfo, anonymous
    17:20:52:764, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
    17:20:54:532, TL_VERBOSE, , CommonControl, OnMouseDown, anonymous
    17:20:54:643, TL_VERBOSE, , CommonControl, OnClick, anonymous
    17:20:54:646, TL_INFO, , , OnJoinClicked, anonymous
    17:20:54:682, TL_INFO, , , Sending join telemetry event, anonymous
    17:20:54:682, TL_VERBOSE, , Framework, Getting plugin install state, anonymous
    17:20:54:683, TL_VERBOSE, , Framework, getInstallStatus, anonymous
    17:20:54:684, TL_VERBOSE, , Framework, Plugin object (__versionChecker_12) create called, Lync_Client_PluginFramework_PluginObject$create
    17:20:54:685, TL_VERBOSE, , Framework, Plugin version checker JS new ActiveXObject('Microsoft.SkypeForBusinessPlugin16.2.VersionQuery');, Lync_Client_PluginFramework_PluginObject$create
    17:20:54:843, TL_VERBOSE, , Framework, Plugin object (__versionChecker_12) state changed to created, anonymous
    17:20:54:845, TL_VERBOSE, , Framework, Plugin object (__versionChecker_12) state changed to attached, anonymous
    17:20:54:845, TL_VERBOSE, , Framework, Plugin object (__versionChecker_12) as native ActiveX object, anonymous
    17:20:54:860, TL_INFO, , Framework, Desired major ver=16.2; Desired minor ver=0.48; Current ver=16.2@0.511, anonymous
    17:20:54:861, TL_INFO, , Framework, Generic version passed; minorVer=0.48; minorVerPlugin=0.511, anonymous
    17:20:54:862, TL_VERBOSE, , Framework, Plugin object (__versionChecker_12) destroy called, anonymous
    17:20:54:862, TL_VERBOSE, , Framework, Plugin object (__versionChecker_12) state changed to none, anonymous
    17:20:54:863, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
    17:20:54:865, TL_VERBOSE, , Telemetry, Start ServiceReporter sendErrorEvent, anonymous
    17:20:54:866, TL_VERBOSE, , Telemetry, Start ServiceReporter sendErrorEvent with eventInfo, anonymous
    17:20:54:866, TL_VERBOSE, , Telemetry, End ServiceReporter sendErrorEvent with EventInfo, anonymous
    17:20:54:866, TL_INFO, , , Join telemetry event has been sent, anonymous
    17:20:54:867, TL_INFO, , , Sending sign in telemetry event, anonymous
    17:20:54:867, TL_VERBOSE, , Framework, Getting plugin install state, anonymous
    17:20:54:867, TL_VERBOSE, , Framework, getInstallStatus, anonymous
    17:20:54:868, TL_VERBOSE, , Framework, Plugin object (__versionChecker_13) create called, Lync_Client_PluginFramework_PluginObject$create
    17:20:54:868, TL_VERBOSE, , Framework, Plugin version checker JS new ActiveXObject('Microsoft.SkypeForBusinessPlugin16.2.VersionQuery');, Lync_Client_PluginFramework_PluginObject$create
    17:20:54:901, TL_VERBOSE, , Framework, Plugin object (__versionChecker_13) state changed to created, anonymous
    17:20:54:902, TL_VERBOSE, , Framework, Plugin object (__versionChecker_13) state changed to attached, anonymous
    17:20:54:903, TL_VERBOSE, , Framework, Plugin object (__versionChecker_13) as native ActiveX object, anonymous
    17:20:54:918, TL_INFO, , Framework, Desired major ver=16.2; Desired minor ver=0.48; Current ver=16.2@0.511, anonymous
    17:20:54:919, TL_INFO, , Framework, Generic version passed; minorVer=0.48; minorVerPlugin=0.511, anonymous
    17:20:54:920, TL_VERBOSE, , Framework, Plugin object (__versionChecker_13) destroy called, anonymous
    17:20:54:924, TL_VERBOSE, , Framework, Plugin object (__versionChecker_13) state changed to none, anonymous
    17:20:54:928, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
    17:20:54:929, TL_INFO, , VM, #Begin_Perf@Guest Auth ID: 411499, anonymous
    17:20:54:929, TL_INFO, , , The authentication type is Basic Anonymous, anonymous
    17:20:54:930, TL_INFO, , LoginFormManager, AnonJoin for displayName Jamal, anonymous
    17:20:54:931, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
    17:20:54:931, TL_INFO, , LoginFormManager, AnonJoin for displayName Jamal try AcquireTicketForBasicAnonAsync with conf-uri[sip:*** Email address is removed for privacy ***;gruu;opaque=app:conf:focus:id:0TN06M6D] conf-key[0TN06M6D] , anonymous
    17:20:54:932, TL_INFO, , WebTicketController, AcquireTicketForBasicAnonAsync, anonymous
    17:20:54:934, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
    Dumping Logs ENDED
    Logger Registered: Fri Apr 10 17:21:07 UTC+0100 2020, Reference Time - Fri Apr 10 16:36:52 UTC+0100 2020

    Could you please help resolve this issue?

    Thank you.

    Wednesday, April 15, 2020 2:55 PM

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