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Shared mailbox - location of sent items RRS feed

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    Users have a requirement that items sent from a shared mailbox get put into the sent items folder of the shared mailbox. Seems a common issue.

    We tried using the DelegateSentItemStyle registry fix. This worked but left items in the outbox since we were not using cached mode. (https://support.microsoft.com/en-us/kb/2703723).

    I understand with 2013 CU9 theres a new feature which allows each specific mailbox to be set to copy to the shared mailbox sent folder too (http://blogs.technet.com/b/exchange/archive/2015/03/03/want-more-control-over-sent-items-when-using-shared-mailboxes.aspx).

    Brilliant, exactly what we want - no need for the registry fix - which doesn't work for us anyway.

    BUT, user wants a copy in the shared sent folder but NOT the user sent folder. I'm guessing not but is there any way to do this at all?

    Tuesday, November 17, 2015 3:12 PM

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    The easiest way to do this is to add the additional mailbox as an additional ACCOUNT in Outlook 2010 or higher.
    You then have complete access to the mailbox, including setting rules etc. Sent Items sent from the account will go to the correct mailbox automatically. No need for any registry hacks. The message doesn't go in to the user's sent items.

    Simon.

    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.

    Tuesday, November 17, 2015 3:36 PM
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    Ah I remember now. The user does not want to do it this way because then they'd get all the calendar updates etc for the other account ;-)

    just uncheck these calendars:

    Now thats very interesting. Would certainly negate the complaints as to why we can't do it that way!

    As I've mentioned before, I've just been parachuted into this project so a lot of stuff has been decided or discussed previously. But looks like we're ruled this out incorrectly.

    Monday, November 23, 2015 2:48 PM

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    The easiest way to do this is to add the additional mailbox as an additional ACCOUNT in Outlook 2010 or higher.
    You then have complete access to the mailbox, including setting rules etc. Sent Items sent from the account will go to the correct mailbox automatically. No need for any registry hacks. The message doesn't go in to the user's sent items.

    Simon.

    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.

    Tuesday, November 17, 2015 3:36 PM
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    Ah yes but each user has their own account/mailbox but might also need to access a departmental email account.
    Tuesday, November 17, 2015 4:32 PM
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    Ah yes but each user has their own account/mailbox but might also need to access a departmental email account.

    Yes, that is fine.

    I have five mailboxes open in my own Outlook in that way, two of which aren't even on my network!

    These are additional accounts, not a replacement for the user's own account.

    Simon.

    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.

    Tuesday, November 17, 2015 5:37 PM
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    hope below link will help you

    https://gallery.technet.microsoft.com/Configuring-MailboxSent-bf5d66b4

    Tuesday, November 17, 2015 6:08 PM
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    Ah yes but each user has their own account/mailbox but might also need to access a departmental email account.

    Yes, that is fine.

    I have five mailboxes open in my own Outlook in that way, two of which aren't even on my network!

    These are additional accounts, not a replacement for the user's own account.

    Simon.

    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.

    Bit confused. Yes these are additional mailboxes which are listed in each user in the departments outlook.

    The problem is that they want to send from the departmental mailbox and have the sent item placed in the dept mailbox sent folder NOT their own (which I understand is default).

    We tried the registry fix but it doesnt work too well unless you use cached mode.

    Wednesday, November 18, 2015 8:10 AM
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    Which version of Outlook are you using?

    It only works in Outlook 2010 and higher.

    You have to go through the Add Account wizard in Outlook, NOT additional mailbox. If you have already opened the mailbox as an additional mailbox then remove it.

    During the wizard, just enter the name and email address. nothing else.

    Then restart outlook.

    No registry change required.

    Simon.

    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.

    Wednesday, November 18, 2015 8:29 AM
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    This would be outlook 2010 onwards

    Wednesday, November 18, 2015 11:51 AM
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    Outlook 2010 and later can work in exactly the way I have described.

    The From Field controls which account the message goes from and it is stored in the correct Sent Items folder.

    Been working that way for over four years.

    Simon.

    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.

    Wednesday, November 18, 2015 12:40 PM
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    Hello Paul

    Try below command to see the existing settings.

     

    Get-MailboxSentItemsConfiguration "shared mailbox" | fl

    Set the sent item setting using the below command if you want to keep the sent items in both mailboxes. choose option as per your wish.

    Set-MailboxSentItemsConfiguration "shared mailbox" -SendAsItemsCopiedTo:SenderAndFrom -SendOnBehalfOfItemsCopiedTo:SenderAndFrom

    Please mark as an answer if this answers your question .

    PREM RANA

    MCSE Exchange 2013, MCSA 2012 Server MCTS Exchange 2007,

    2010, MCITP Exchange 2007, 2010 MCSE 2003 Server,

    MCSA Exchange 2003 ITIL V3 Foundation

    https://ranaprem.wordpress.com/

    This posting is provided AS IS with no warranties and confers no rights.

    Thursday, November 19, 2015 4:21 AM
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    Outlook 2010 and later can work in exactly the way I have described.

    The From Field controls which account the message goes from and it is stored in the correct Sent Items folder.

    Been working that way for over four years.

    Simon.

    Simon Butler, Exchange MVP
    Blog | Exchange Resources | In the UK? Hire Me.

    Ah I remember now. The user does not want to do it this way because then they'd get all the calendar updates etc for the other account ;-)

    Thursday, November 19, 2015 3:07 PM
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    Hello Paul

    Try below command to see the existing settings.

     

    Get-MailboxSentItemsConfiguration "shared mailbox" | fl

    Set the sent item setting using the below command if you want to keep the sent items in both mailboxes. choose option as per your wish.

    Set-MailboxSentItemsConfiguration "shared mailbox" -SendAsItemsCopiedTo:SenderAndFrom -SendOnBehalfOfItemsCopiedTo:SenderAndFrom

    Please mark as an answer if this answers your question .

    PREM RANA

    MCSE Exchange 2013, MCSA 2012 Server MCTS Exchange 2007,

    2010, MCITP Exchange 2007, 2010 MCSE 2003 Server,

    MCSA Exchange 2003 ITIL V3 Foundation

    https://ranaprem.wordpress.com/

    This posting is provided AS IS with no warranties and confers no rights.

    Thanks. So this provides me functionality than is provided here:-

    http://blogs.technet.com/b/exchange/archive/2015/03/03/want-more-control-over-sent-items-when-using-shared-mailboxes.aspx

    This seems to provide a COPY to both sent boxes with no option to select one or the other.

    Thursday, November 19, 2015 3:08 PM
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    Ah I remember now. The user does not want to do it this way because then they'd get all the calendar updates etc for the other account ;-)

    just uncheck these calendars:

    Thursday, November 19, 2015 3:16 PM
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    Hello Paul

    Try below command to see the existing settings.

     

    Get-MailboxSentItemsConfiguration "shared mailbox" | fl

    Set the sent item setting using the below command if you want to keep the sent items in both mailboxes. choose option as per your wish.

    Set-MailboxSentItemsConfiguration "shared mailbox" -SendAsItemsCopiedTo:SenderAndFrom -SendOnBehalfOfItemsCopiedTo:SenderAndFrom

    Please mark as an answer if this answers your question .

    PREM RANA

    MCSE Exchange 2013, MCSA 2012 Server MCTS Exchange 2007,

    2010, MCITP Exchange 2007, 2010 MCSE 2003 Server,

    MCSA Exchange 2003 ITIL V3 Foundation

    https://ranaprem.wordpress.com/

    This posting is provided AS IS with no warranties and confers no rights.

    Thanks. So this provides me functionality than is provided here:-

    http://blogs.technet.com/b/exchange/archive/2015/03/03/want-more-control-over-sent-items-when-using-shared-mailboxes.aspx

    This seems to provide a COPY to both sent boxes with no option to select one or the other.

    Ah. Think this is Exchange 2010 only. The link above is the way its done in Exchange 2013 I think. From what I can see there is no way to select ONLY shared mailbox sent folder. Its either original mailbox sent or, using this flag, copy to both sent folders.

    Thursday, November 19, 2015 4:05 PM
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    I hope this helps you.

    Please mark as an answer if this answers your question .

    PREM RANA

    MCSE Exchange 2013, MCSA 2012 Server MCTS Exchange 2007,

    2010, MCITP Exchange 2007, 2010 MCSE 2003 Server,

    MCSA Exchange 2003 ITIL V3 Foundation

    https://ranaprem.wordpress.com/

    This posting is provided AS IS with no warranties and confers no rights.

    Sunday, November 22, 2015 4:22 AM
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    Ah I remember now. The user does not want to do it this way because then they'd get all the calendar updates etc for the other account ;-)

    just uncheck these calendars:

    Now thats very interesting. Would certainly negate the complaints as to why we can't do it that way!

    As I've mentioned before, I've just been parachuted into this project so a lot of stuff has been decided or discussed previously. But looks like we're ruled this out incorrectly.

    Monday, November 23, 2015 2:48 PM