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Monitor LCD 20" SyncMaster 206BW-Vista display resolution problem RRS feed

  • Question

  • I had Windows XP installed in my computer with this monitor with no display distortion. When changed to Vista Ultimate 32 bits, I cannot display correctly a circle, for instance, regardless of any matrix resolution choosen.

     

    The manufacturer default is 1680x1050, not found in my Intel(R) G965 Express Chipset Family. All update was done with no success in this item.

     

    I found the error message below during a MS Update attempt, but did not find a solution to it.

     

    If someone knows how to solve this, please let me know.

    Thank you.

     

    Error Details:

    Samsung - Other Hardware - SyncMaster 206BW,SyncMaster Magic CX206BW(Analog)

    Installation Date: ‎14/‎06/‎2007 09:38

    Installation Status: Fail

    Error Details: Code 800F020B

     

    Other Details:

    Motherboard = Intel DG965SS

    Integrated Video Driver = G965 Express Chipset Family - 256MB memory

    Windows Vista Ultimate - Portuguese Language

    Memory = 2MB

     

     

     

    Thursday, June 14, 2007 10:12 PM

All replies

  • I think that only drivers update (motherboard, graphic) can resolve these issues; if problems still apper, contact the Intel Support
    Thursday, June 14, 2007 10:17 PM
  • Dear Kladiv,

     

    Yes, I am sure that this has to do with drivers. The thing is: why I keep getting error code 800F020B when accepting the Microsoft Windows Automatic update to my Samsung - SyncMaster 206BW,SyncMaster Magic CX206BW(Analog)

     

    I think that if this update can be installed, the problem will be solved.

     

    Still waiting for some kind of help from anyone reading this message.

     

    Thank you.

    Regards

    Cesar

     

    Monday, June 18, 2007 1:46 AM
  • Cesar,

     

    tenta achar no site do fabricante do teu monitor o driver pra ele...

    verifica se só existe esse ANALOG pq monitor LCD eh DIGITAL, entao pode tah dando algum tipo de incompatibilidade...

    verifica tambem se a protecao de driver assinado tah ativa, isso muitas vezes nao te deixa instalar alguns drivers nao assinados pela Micro$oft.

    pra fazer isso eh soh usar o F8 na hora do boot da makina e escolher pra nao verificar assinatura de drivers...

     

    espero ter ajudado, qualquer coisa manda uma resposta ai que eu tento ajudar melhor. (to falando isso pq tive um problema parecido com o seu, com a diferença de q o meu eh um Benq de 22'')

     

    Abraço,

                   Felipe.

    Tuesday, June 19, 2007 2:13 AM
  • Caro Felipe,

     

    Muito grato pela ajuda.

    O monitor permite entrada analógia e digital. No meu caso, como não tenho saída DVI na minha placa de vídeo, estou assumindo que devo usar os drivers para analógico.

    Após muitas tentativas de instalação do update do monitor, isso aconteceu hoje, nem sei o porquê, pois nada fiz.

    De qualquer forma, às vezes quando ligo pela manhã, ele troca o monitor para "Monitor não PnP padrão" e aí consigo que a imagem fique perfeita, porém, sem ocupar toda a tela widescreen de meu vídeo. Se não alterar nada, continuo usando o computador sem problemas, mesmo que eu re-inicialize. Se altero para 1650x 1080 (recomendado pelo fornecedor, fica bom durante aquela sessão, porém se re-inicializo, volta tudo a ficar ruim.

    Está uma loucura só.

    Neste momento resolvi desinstalar o driver da placa de vídeo, convertê-lo para VGA e iniciar o processo de instalação do driver novamente. Mantive o monitor como Sansung e reinicalizei a máquina, porém tudo persistiu ruim!!

    Caso lembre-se de algo, por favor me avise.

    By the way, você me conhece?

     

    Abraços

     

    Wednesday, June 20, 2007 1:46 AM
  • Caro Cesar,

     

    aqui comigo já aconteceu coisas parecidas, mas na maioria das vezes era ligado com driver de video "doido".

     

    já vi esse problema com drivers nVidia e ATI entao acredito que se vc fizer a desinstalação completa do teu driver e reinstalar isso resolva, porém, pode acontecer de que a versao do seu driver esteja ocasionando esse erro, eh uma pratica mais comum da nVidia, mas pode ser q aconteça com a ATI tb, nao sei...

     

    de qualquer forma, tenta instalar o driver DIGITAL, pq mesmo sua placa de video nao saindo em DVI o seu monitor eh DIGITAL e nao ANALÓGICO =D

     

    dai vc tenta d novo colocar na resolucão de 1680 x 1050 e ve se fica...

     

    qualquer coisa fala ai q a gente tenta outras possibilidades...

     

    Ps.: acredito que não te conheça não Cesar, seria uma coincidencia muito grande não acha? por que, voce acha que me conhece? =D

     

    Abraço,

                  Felipe.

    Wednesday, June 20, 2007 3:51 PM
  • Caro Felipe,

    Tentei todas as alternativas possíveis: No site da Intel, na seção relativa à minha placa mãe, baixei os drivers atualizados do adapatador de video Intel G965 Express Chipset Family (integrado na placa mãe Intel DG965SS). Tentei também com o driver da Intel que encontrei para esta mesma família de placa de vídeo, fora do site de minha placa mãe. Tentei os drivers ofertados pelo Windows update.

    Já do lado do monitor, tentei os do CD original, os do Windows update e os fornecidos no site da Samsung.

    Nada resolveu o problema. O melhor que consigo é obter uma imagem sem distorções, porém não widescreen, ou seja, com 2 barras negras de cada lado.

    Fiz o teste para monitor digital e analógico, mas nada alterou.

    Bem, acho que só me resta conversar com a Samsung e ver o que posso conseguir.

    De qualquer forma, muito grato pela sua ajuda.

    Quanto achar que vc me conhecia, tive essa impressão, pois fiz minha demanda em inglês, você me respondeu em português e como Felipe. Julguei que poderia ser um filho de um amigo com o qual trocamos papos de informática e que tem o seu nome.

    Abraços

     

    Tuesday, June 26, 2007 9:45 AM
  • Veja o comunicado que recebi da Samsung:

    The optimum resolution is 1440 x 900

     

     All current and older model Samsung monitors are compatible with Vista.

    Notes:

    • Graphic cards from Intel, ATI, and Nvidia which currently support wide screen resolutions (1440x900 and 1680x1050) will continue to support wide screen resolutions in Vista. Graphic cards from other manufacturers may not.
    • Vista drivers are not yet available for Samsung monitors. If you like, you can use the XP drivers that came with your monitor (See below).
    • XP drivers for older and current Samsung models are not Vista certified, and when you install them, you may see a warning to that effect. However, the lack of certification will not affect the operation of the driver or the monitor. If you see a message warning that the XP driver is not Vista certified, click the Ignore button and continue to install the driver.

    Important: You do not have to install the Samsung drivers for your monitor to work properly. Vista's built-in graphics drivers will operate your monitor just fine.

    • With some video cards, when you are using the Dual monitor function, Magic Rotation will not work. This is caused by a hardware limitation of the video card.
    • Magic Rotation's Hot-Key rotation function (Ctrl-Shift-0) is not supported by Vista.
    • In 64 bit Vista, Magic Rotation does not work with Nvidia video cards. The problem is with the Nvidia driver (Version 96.85). Nvidia is working on the problem, and should release a new driver 64 bit driver shortly.
    • In 64 bit Vista, the Natural Color Calibrator is not supported. We are working on the problem, and should release a solution shortly.
    •  

    Images on wide screen monitors will often appear too wide if the monitor is not set to its native resolution.  Samsung's wide screen monitors (the MW, BW, or TW series) have optimum resolutions of either 1440x900 or1680x1054. In some cases, if your video card does not offer a  resolution of 1440x900 or 1680x1054, you can set your video card to the pre-set resolution closest to 1440x900 or 1680x1054 and get satisfactory results. However, if setting the resolution close to 1440x900 or 1680x1054 does not resolve your problem, your best bet is to replace your current video card with a card that offers those resolutions, and then setting the card's resolution to the native resolution of your wide screen monitor.

    To change the display resolution in Windows 98, ME, 2000, or XP to the optimum resolution, follow these steps:

    1.       Click the Start button, point to Settings, and then click Control Panel.

    2.       In the Control Panel window, double-click the Display icon.

    3.       In the Display Properties window, click the Settings tab.

    4.       On the Settings tab, drag the Screen Area slider to the desired resolution.

    5.       Click the OK button.

    6.       In the Monitor Settings box, click the Yes button.

     

    Thursday, June 28, 2007 12:13 PM
  • Wow this thread is multi-lingual. :-X to bad I can't read the rest of it.
    Thursday, June 28, 2007 11:03 PM
  • Apologize. A fellow that probably has difficulties to write in English (just reads) was trying to help me in his language.

    If you are interested in this matter I can translate or exchange views with you.

    The problem remains in my Vista. The last information I got is in the previous thread. It was sent by Samsung USA.

     

    Regards

     

    Cesar

    Friday, June 29, 2007 12:09 AM
  • I am interested in helping with this topic, prehaps a remote desktop, if you are still interested contact me on Windows Live Messenger clnorris@earthlink.net :-D i will be awake a little longer.
    Friday, June 29, 2007 5:07 AM
  • Dear Norris,

    I was not connected when you invited me for a remote support. I will accept it when you are available. I am located in Brazil (Rio de Janeiro) - GMT -3. I will add your address to my MSN Messenger.

    While that, below you will see an automatic English translation (not a 100% correct – apologies) of a Portuguese chat between me and the Microsoft brazilian support technician. It will probably give you an idea of what has already been tried.

    The monitor has come with a stamp saying that it is Vista Compatible.

     

    Here is the chat with Microsoft:

     

    Problem
    *********
    Informed that when installing the driver for the 20 " Monitor - Sansung WideScreen 206BW the image is distorted. 
    Client has checked the driver installation through the Windows Update, Intel and Samsung sites.

    In Windows XP it was functioning normally.
    It was informed that the monitor has already carried its automatic adjustment.

    The images present flattened.

     

    Solution
    ********
    We located the monitor driver 206BW through the following link:
    http://www.samsung.com/br/support/productsupport/download/Model_Select2.aspx?type=monitor&subtype=lcddigital&model=206BW&fileType=DR&LSSI=%2Fbr%2Fmodule%2Fssi%2Fleft%2Flmenu%5Fmonitor%5Flcddigital%2Esec&RSSI=%2Fbr%2Fmodule%2Fssi%2Fright%2Frmenu%5Fmonitor%2Esec

    Customer informed that he had already saved this driver file in the hard disk.
    We re-installed the driver (analogical way) and restart the computer.

    We verified that the image (wide screen) was distorted.

    Right-clicked on the desktop and Personalize
    In Video Configurations, we found a resolution of 1400x1050
    In Advanced Configurations, in the tab “Solve problems” we verified that the button “ Modify Settings”  was disabled (grey).

    We’ve restarted the computer.

    We’ve pressed F8
    We’ve selected Safe Mode

    Right-clicked on the desktop area and in Personalize
    In Video Configurations, we found a resolution of 800x600
    In Advanced Configurations, in the tab “Solve Problems”, we tried to modify configurations reducing the speed of the hardware.

    It presented the message:
    “It was not possible to save the new configurations in the register, unexpected error. “

    We verified that the device is in the HCL site (Microsoft)
    http://winqual.microsoft.com/HCL/ProductDetails.aspx?m=v&g=d&cid=600&sv=&f=86p&pn=SyncMaster%20206BW&oid=216

    We’ve restarted in normal mode .
    Right-clicked on the desktop area and in Personalize .
    In Video Configurations, we modified the resolution to 800x600 .
    The problem persisted.

    In Advanced Configurations/ Driver tab/the date of driver was 01/12/2006.

    We pressed Update Driver/ Windows has located a new driver and has installed it automatically.
    We restart the system and the problem persists.

    Right-clicked on the Desktop area selected Personalize.

    Adjusted Font Size (DPI).

    DPI was selected as 96 and was modified to 120 dpi.

    We restarted the computer.
    The problem persisted.

    We informed the client to verify with the manufacturer the proper configurations for the monitor.
    Customer will direct a report with the information of his machine and a referring email from Samsung U.S.A. to MS support Brazil 

    We phoned to the customer.

    Customer informed that drivers were installed and managed by the Windows Vista and the image presents normal but without the wide screen mode.

    Client was informed that the problem is related to the manufacturer driver for the Windows Vista.

    As alternative suggested by the customer himself was the use of another video board.

    We received from the client a copy of an e-mail sent by Samsung.

     

    Sunday, July 1, 2007 3:41 PM
  • CBranco,

     

    Okay whenever we can connect that would be great, currently I work two jobs, one as an IT. My days are pretty busy, but I am always open sometime or another. We will see eachother on, and I would be more than happy to connect remotely to help diagnose the issue.

    Monday, July 2, 2007 6:51 PM
  •  

    Caro Cesar, (tah ficando engraçado =D )

     

    agora que fui notar e/ou entender que voce utiliza do video on-board, estava pensando que utilizava nVidia ou ATI, pois apos ver que voce fica com duas barras pretas entendi o seu real problema, o qual nas configuracoes da nVidia vem oferecendo suporte a exatamente (vou olhar aki na minha pra te falar hehehehe):

    ele informa que voce poderia ter essas bordas pretas caso vc use uma resolução menor que a nativa do video, dai ele da a opção de fazer a escala do monitor ou a escala da nvidia pra que voce nao tenha essa tela preta, e nao escalar caso voce prefira assim (imagem nao wide / quadrada).

    eu nao sei como configurar a sua placa de video, e pesquisei ateh no google pelo seu problema, mas nao encontrei nada que fosse exatamente =...

    voce utiliza de saida D-Sub, nao sei se seu monitor oferece esse tipo de utilidade, mas verifica se nele nao tem como vc selecionar o tipo de sinal... claro que se fosse o caso de estar em DVI voce deveria estar sem video, mas sabe lá o que esse povo faz né? tem tanta coisa estranha na informatica, que nunca é D+ dar uma olhada...

     

    se não resolver, ou se você tiver interesse, me adiciona no msn, fica mais faciol conversar e tentar soluções alternativas =D

     

    civilwars@hotmail.com

     

     

    eu respondi em portugues pq nao sei ingles hehehe, brincadeira... eh q vc fechou um de seus posts com

     

    "Thank you.

      Regards

      Cesar"

     

    entao pensei, "eu nunca vi americanos falando Thank you e regards juntos no fechamento de um texto..." dai respondi em portugues =D

    serio... cbranco depois vejo Cesar... po, coincidencia D+ vc ser Cesar Branco e nao ser Cesar White certo? ehhehehe

    Adiciona o msn lah depois, vamo ver se a gente consegue resolver teu problema ai...

     

    Ps¹.: c vc tiver se perguntando "pq essa cara tah tao interessado no meu problema?" a resposta é simples, ODEIO um problema de informatica q eu nao consiga resolver! =D

     

    Abraço,

                  Felipe.

     

     

     

    Ps².: c.Norris, don't bother with my messenges, i just writed in portuguese cause it's our native language.. plz try your best to help Cesar in this case, and if you come to a solution, plz let me know... i'm here just like you, to help and learn about the problem... my english is not that good, but hey, i'm Braziliam =D

    Hope we can help Cesar with his problem.

     

    Regards,

                    Felipe.

    Friday, July 6, 2007 4:19 AM
  • Problem was found and the Samsung 206BW widescreen monitor is working fine in Windows Vista.

     I’ve been using a D-Link KVM Switch model DKVM-2K to switch my keyboard, mouse and monitor between my computers and that was the cause!!

    I forgot to think about this device, once it was working fine for more than a year with Windows XP.

    I took it out and connected the monitor cable directly to my video card and adjusted the video properties to the correct matrix size (1680 x 1050).

    It was a lack of attention to this detail…Sorry!

    I would like to thank you all that tried to help me.

    Tuesday, July 17, 2007 1:00 AM
  • hummm, esse detalhe era o ponto entao hehehehehe

     

    bom, que bom que resolveu seu problema cara...

    axo q eh isso.

     

    Abraço,

                  Felipe.

    Tuesday, July 17, 2007 2:53 AM
  •  Kladiv wrote:
    I think that only drivers update (motherboard, graphic) can resolve these issues; if problems still apper, contact the Intel Support
    Thursday, December 13, 2007 2:53 PM