New Microsoft Surface Pro Battery plugged in but not charging RRS feed

  • General discussion

  • I bought a new microsoft surface pro a week ago and yesterday was the first day i noticed that the battery says plugged in but not charging. When i disconnect it the laptop just shuts off... is there a way to fix this issue?
    Monday, July 3, 2017 7:10 PM

All replies

  • You have a hardware problem, not a Windows problem.  You must take your Surface Pro back to where you bought it for repair or replacement.

    This forum does not address hardware problems.

    Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

    Wednesday, July 5, 2017 10:35 AM