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Blue Screen of Death RRS feed

  • Question

  • Hiya,

    I have a machine (Win 7 64-bit) that's crashing randomly.  Not sure where the issue is... all the drivers are up to date, all the scans come back with nothing found.  Was wondering if someone could read the dmp file for me.

    Thanks,

    Fedor

    Tuesday, May 31, 2011 5:40 PM

Answers

  • Hello,

    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

    I think it will be better to contact AMD Technical Support.

     


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    • Marked as answer by Juke Chou Friday, June 17, 2011 9:22 AM
    Tuesday, May 31, 2011 8:27 PM

All replies

  • If you upload the dump to an accessible place online and post the link back here, I'm pretty sure someone will take a look at it.
    Tuesday, May 31, 2011 6:19 PM
  • Tuesday, May 31, 2011 6:22 PM
  • Debugging shows 'Hardware' as the likely problem.

    Carrona.org lists:

    "STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR

    Usual causes:  Hardware, Incompatibility, May be driver corruption"

    The analysis below looks like it may be a CPU problem but minidumps for this error rarely hold anything useful; Check all internal and external connections, remove and replace each connector/card etc.; with the CPU, clean and reapply a thin film of thermal paste and reseat the heatsink/fan assembly. Remove any hardware that's not needed for basic testing - CD/DVD drives, external drives, PCI soundcards/modems, etc.

     

    I see no indication in the dump that any of the drivers have been updated, if you can get the basic PC running, update the hardware drivers directly from the chip makers (Intel, ATI, nVidia, RealTek, etc.) if you can.

     

     

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 124, {0, 868b7024, 0, 0}

    Probably caused by : hardware

    Followup: MachineOwner
    ---------

    2: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 00000000, Machine Check Exception
    Arg2: 868b7024, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 00000000, Low order 32-bits of the MCi_STATUS value.

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x124_AuthenticAMD

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    PROCESS_NAME: System

    CURRENT_IRQL: 0

    STACK_TEXT:
    8d997cc4 82ae1105 868b7008 82b79c28 82b79c20 nt!WheapCreateTriageDumpFromPreviousSession+0x32
    8d997ce4 82ae1f2f 82b79c20 868b7008 82b79c50 nt!WheapProcessWorkQueueItem+0x56
    8d997d00 82a8003b 82b79c20 00000000 8519b4c0 nt!WheapWorkQueueWorkerRoutine+0x1f
    8d997d50 82c209df 00000001 bca8e37b 00000000 nt!ExpWorkerThread+0x10d
    8d997d90 82ad2219 82a7ff2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

    BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

    Followup: MachineOwner
    ---------


    Tuesday, May 31, 2011 7:15 PM
  • Thanks for the info... this is a new machine, maybe a little more than a month old, and it worked perfectly for a couple of weeks, then started getting these crashes a week or so ago.  Thus, the drivers should be pretty current.  But yes, they may be corrupted and I'll try reinstalling them.  Will also try those other things you suggest.

    Fedor

    Tuesday, May 31, 2011 7:32 PM
  • Hello,

    FAILURE_BUCKET_ID: 0x124_AuthenticAMD_PROCESSOR_BUS_PRV

    I think it will be better to contact AMD Technical Support.

     


    This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

    Microsoft Student Partner 2010 / 2011

    Microsoft Certified Professional

    Microsoft Certified Systems Administrator: Security

    Microsoft Certified Systems Engineer: Security

    Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration

    Microsoft Certified Technology Specialist: Windows 7, Configuring

    Microsoft Certified IT Professional: Enterprise Administrator

    • Marked as answer by Juke Chou Friday, June 17, 2011 9:22 AM
    Tuesday, May 31, 2011 8:27 PM