Just facing a problem here. My pc, which is toshiba with vista basic, suddenly has no sound. Nothing at all. I can't use my dvd driver..and everytime I play movies/music, it suddenly stop. I have no nero and never had. I just have winamp, windows media player, flv and some basic ones. I have checked my device only to find that it is working properly but it was failed when I did sound test. And every time I open the playback device this message pops up:
Windows host process (rundll32) has stopped working
Problem signature Problem Event Name: APPCRASH Application Name: rundll32.exe Application Version: 6.0.6000.16386 Application Timestamp: 4549b0e1 Fault Module Name: RtkAPO.dll Fault Module Version: 11.0.6000.38 Fault Module Timestamp: 4656a98c Exception Code: c0000005 Exception Offset: 00074060 OS Version: 6.0.6000.2.0.0.768.2 Locale ID: 1057 Additional Information 1: 5c57 Additional Information 2: da63e15f3a9fa11ef4577cf1206f5423 Additional Information 3: c610 Additional Information 4: c28fac4d5c901ee9264f679c3a2a9152
Files that help describe the problem Version.txt AppCompat.txt memory.hdmp
So, If anybody has experienced this before, could you please share your tips. I'm getting depressed because of this. Thanks before!
The faulty module name quoted was "RtkAPO.dll" and it is in connection with your Realtek Drivers. You might have to update your sound drivers. Open up windows update and check if you have any optional updates on Realtek. In case, there is one install it and check your sound. If you fail to see any realtek drivers in your Windows update console, then you may have to uninstall the existing realtek drivers in Programs and features. Having uninstalled the drivers, you would download and install the latest updated sound drivers from Toshiba website.
