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My pc has no sound! RRS feed

  • Question

  • Hi all,

    Just facing a problem here. My pc, which is toshiba with vista basic, suddenly has no sound. Nothing at all. I can't use my dvd driver..and everytime I play movies/music, it suddenly stop. I have no nero and never had. I just have winamp, windows media player, flv and some basic ones. I have checked my device only to find that it is working properly but it was failed when I did sound test. And every time I open the playback device this message pops up:

    Windows host process (rundll32) has stopped working

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    rundll32.exe
    Application Version:    6.0.6000.16386
    Application Timestamp:    4549b0e1
    Fault Module Name:    RtkAPO.dll
    Fault Module Version:    11.0.6000.38
    Fault Module Timestamp:    4656a98c
    Exception Code:    c0000005
    Exception Offset:    00074060
    OS Version:    6.0.6000.2.0.0.768.2
    Locale ID:    1057
    Additional Information 1:    5c57
    Additional Information 2:    da63e15f3a9fa11ef4577cf1206f5423
    Additional Information 3:    c610
    Additional Information 4:    c28fac4d5c901ee9264f679c3a2a9152

    Files that help describe the problem
    Version.txt
    AppCompat.txt
    memory.hdmp

    So, If anybody has experienced this before, could you please share your tips. I'm getting depressed because of this. Thanks before!
     
    Friday, April 24, 2009 5:08 PM

All replies

  • The faulty module name quoted was "RtkAPO.dll" and it is in connection with your Realtek Drivers.  You might have to update your sound drivers.  Open up windows update and check if you have any optional updates on Realtek. In case, there is one install it and check your sound.  If you fail to see any realtek drivers in your Windows update console, then you may have to uninstall the existing realtek drivers in Programs and features.  Having uninstalled the drivers, you would download and install the latest updated sound drivers from Toshiba website.
    Sunday, April 26, 2009 3:51 AM