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Outlook 2019 month view calendar jumping up and down RRS feed

  • Question

  • Calendar view is fine for Day, Work Week, Week but not Month.

    The calendar jumps up and down every few seconds, about two weeks at a time.  Just as you would see if someone gave a couple of clicks on the up and down scroll bar arrows.

    We've tried while on a docking station and undocked, no change.  Sometimes after a couple of minutes of this, Outlook crashes and restarts.  Other times it just keeps going, jumping up and down every couple of seconds.  

    Faulting application name: OUTLOOK.EXE, version: 16.0.10343.20013, time stamp: 0x5c9e6309
    Faulting module name: OUTLOOK.EXE, version: 16.0.10343.20013, time stamp: 0x5c9e6309
    Exception code: 0xc0000005
    Fault offset: 0x003cb431
    Faulting process id: 0x3ce4
    Faulting application start time: 0x01d51a6db826665b
    Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
    Faulting module path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
    Report Id: bf7a1919-f64c-4626-bf40-abfd1fc1114c
    Faulting package full name:
    Faulting package-relative application ID:

    Tuesday, June 4, 2019 1:47 AM

All replies

  • Hi,

    Given this situation, please follow the suggestions below to troubleshot your issue.

    1. Press Win + R, type “outlook.exe /cleanviews”, press Enter.(Leave a space after Outlook.exe)
    2. Press Win + R, type “Outlook.exe /resetnavpane”, press Enter.(Leave a space after Outlook.exe)
    3. If the issue persists, please try starting your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.
    4. Temporarily turn off your antivirus software to check if the issue will be gone.
    5. It is also suggested to repair your Office installation.


    Hope this can be helpful.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Wednesday, June 5, 2019 1:36 AM
  • Thanks for the suggestions, I tried them all, nothing has helped.

    I suspect a bug because it can cause Outlook to crash, and it only happens in Month view.

    Anything else we can do?

    Thanks, Neal 

    Wednesday, June 5, 2019 2:34 AM
  • Hi Neal,

    Thanks for your reply.

    How about creating and using a new profile?

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Wednesday, June 5, 2019 2:46 AM
  • Yeah, that doesn't work either.  Only in Month view.

    This is on a brand new HP EliteBook x360, 100% up to date with all HP / Intel updates and Microsoft updates.

    thanks, Neal

    Wednesday, June 5, 2019 9:23 PM
  • Hi,

    Thanks for your updates.

    I'm researching on your issue.

    Once there is any updates, I will post here at the first time.

    Thanks for your understanding.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Monday, June 10, 2019 9:19 AM
  • Hi,

    It is suggested to upgrade your Outlook to the latest version(Install the latest updates) and see if there is any difference.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.


    Monday, June 17, 2019 9:19 AM
  • Hi,

    Have you got your issue fixed.

    If you need further assistance, please feel free to post back.

    Regards,

    Aidan Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Tuesday, June 25, 2019 9:25 AM