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Netbook and CPU usage.. RRS feed

  • Question

  • Hello.

    I have a MSI netbook and a problem happened for it suddenly. CPU usage is very high and for example, When I want to see a Video then CPU usage become %100. I tested my system with an Antivirus and my system is clean. I used "sfc /scannow" and not any problem found. I reinstall Windows OS and Change video player but problem exist. Any idea?

    Any idea to solve it?

    Thank you.

    Tuesday, December 13, 2016 2:59 PM

All replies

  • Uninstall KMPlayer to fix the problem. You may consider any other video player to watch videos.

    S.Sengupta, Windows Insider MVP

    Tuesday, December 13, 2016 10:30 PM
  • Hi Windows.Geek,

    According to your description, you have reinstalled the OS and change another video player, but the issue still insists. We could perform a Clean Boot to avoid some programs and temporarily.

    https://support.microsoft.com/en-us/kb/929135

    Then we could check the memory. Always 32bit OS needs 2GB and 64bit needs 4GB.

    Meanwhile, video performance issue could be always related to graphic card. I suggest that we could update the graphic card to the latest version.

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Wednesday, December 14, 2016 6:05 AM
  • Why problem happened suddenly? My netbook worked good.
    Friday, December 16, 2016 1:06 PM
  • My Netbook Model is:

    https://www.msi.com/Laptop/u135dx.html#hero-overview

    Saturday, December 17, 2016 3:52 PM
  • My Netbook Model is:

    https://www.msi.com/Laptop/u135dx.html#hero-overview

    If you are going to claim to be a Windows.Geek you need to start learning the difference between what Microsoft does support and what it doesn't support!!

    Microsoft does not provide support for 3rd party hardware!

    Microsoft does not provide support for 3rd party hardware!

    Microsoft, and these Microsoft forums, are intended solely to provide support for Microsoft products!!!

    For any and ALL support of 3rd party products search the internet, find the provider of the product, and contact the provider of the 3rd party product!!!

    Saturday, December 17, 2016 10:51 PM
  • My Netbook Model is:

    https://www.msi.com/Laptop/u135dx.html#hero-overview

    If you are going to claim to be a Windows.Geek you need to start learning the difference between what Microsoft does support and what it doesn't support!!

    Microsoft does not provide support for 3rd party hardware!

    Microsoft does not provide support for 3rd party hardware!

    Microsoft, and these Microsoft forums, are intended solely to provide support for Microsoft products!!!

    For any and ALL support of 3rd party products search the internet, find the provider of the product, and contact the provider of the 3rd party product!!!

    I know it. I just like to offered more info.
    Sunday, December 18, 2016 12:41 PM
  • Hi Windows.Geek,

    According to your description, you have reinstalled the OS and change another video player, but the issue still insists. We could perform a Clean Boot to avoid some programs and temporarily.

    https://support.microsoft.com/en-us/kb/929135

    Then we could check the memory. Always 32bit OS needs 2GB and 64bit needs 4GB.

    Meanwhile, video performance issue could be always related to graphic card. I suggest that we could update the graphic card to the latest version.

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.


    Problem not solved. 

    Sunday, December 18, 2016 1:05 PM
  • Hi,

    Have you update the Graphic driver to the latest version from the manufacturer's official site?

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Friday, December 30, 2016 9:13 AM
  • Hi,

    Have you update the Graphic driver to the latest version from the manufacturer's official site?

    Hope it will be helpful to you


    Please remember to mark the replies as answers if they help.
    If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    I did.
    Saturday, December 31, 2016 10:39 AM