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Outlook crashes when Surface is connected to power RRS feed

  • Question

  • Hi,

    Every time the Surface is put on the power supply or connect the Microsoft dockingstation(also power) Outlook crashes. 

    If you want to open Outlook when power is connected it crashes as well. Only when opened in Safe mode it works. Without power Outlook works just fine.

    The Surface has got the same add-ins as 40 other people at the company who also have got a Surface and the same software versions. 

    How can this problem be solved?? 

    Thanks in advance.

    Tuesday, March 12, 2019 1:34 PM

All replies

  • Hi DaniqueCam,

    When you start Outlook in safe mode, many of the customizations that you have made to Outlook are not loaded. Additionally, COM add-ins and Exchange Client Extensions are not loaded.

    We can test this issue by starting Outlook with /safe:3 command switch to starts Outlook with extensions turned off. Please exit Outlook, press Win key + R to open the Run command, type “outlook.exe /safe:3” and then press Enter.

    If issue persists, please create a new profile to see if it was related with personal settings. We can refer to the steps in this article.

    Please also have a look at Event Viewer when the issue occurs and see if any fault module will be recorded there so that we can do more research.

    Any updates, please feel free to post back.

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


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    • Proposed as answer by Perry-Pan Thursday, March 14, 2019 5:35 AM
    Wednesday, March 13, 2019 5:07 AM
  • Hi DaniqueCam,

    Have you found a fix for this issue?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Friday, March 15, 2019 5:38 AM
  • Hi DaniqueCam,

    Have you found the fix?

    Regards,

    Perry


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    Thursday, March 21, 2019 3:09 AM