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Authorization error when mapping NAS drive from new Windows 10 laptop RRS feed

  • Question

  • Hi!

    Not so tech-savvy user here, with problems establishing a mapped connection from my Windows 10 laptop to my Buffalo LinkStation NAS drive.

    The error message I get: "The mapped network drive could not be created because the following error has occurred: The account is not authorized to log in from this station."

    Notes:

    • I CANNOT connect/map it from my Windows 10 work laptop (probably has plenty of additional workplace-installed security stuff, and access restrictions that I can't override)
      • It doesn't work through the "NAS Navigator" that I downloaded - it sees the drive, but won't let me explore it.
      • It doesn't work when mapping through File Explorer
        • I am never asked for a username/password
      • I AM able to access the NAS settings by accessing it via its static IP address
      • I CANNOT even access it from the cloud via WebAccess, which works on my phones, on my friends' computers, etc.
    • I CAN connect/map it from my other laptops (including my previous Windows 7 work laptop, with probably the same security stuff and access restrictions, and also my own personal Windows Vista machine)
      • I do not need to connect with a username/password

    What I've tried:

    • Rebooting the NAS
    • Rebooting the laptop
    • Disabling Windows Firewall on the laptop
    • Enabling SMB on the NAS and the laptop
    • Enabling SMB2 on the NAS and the laptop and rebooting
    • Creating a a DWORD value called 'AllowInsecureGuestAuth' in HKLM\SYSTEM\CurrentControlSet\Services\LanmanWorkstation\Parameters and setting the value to 1.  - note, I really probably shouldn't be playing with registry values, being that I don't know what I'm doing!
    • I think I tried a few other things... can't remember them all.

    Anyone wanna lend a hand in solving this mystery?

    Thursday, June 16, 2016 5:55 PM

Answers

  • Hi KrisTurp,

    "I CAN connect/map it from my other laptops (including my previous Windows 7 work laptop, with probably the same security stuff and access restrictions, and also my own personal Windows Vista machine)"
    Based on your description, it seems that this issue only occur on Windows 10 machine.
    It might be a incompatible issue, please contact your NAS manufacturer to confirm whether this NAS is compatible with Windows 10 at firt.

    In addition, here is a similar case for reference, this OP fix it by following the KB article and changing the registry keys on the server side.
    Plase change the following registry keys to 0 on the server side to have a test,reboot the machine after changing the registry settings.
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanworkstation\paraments and HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\lanmanserver\paraments

    https://social.technet.microsoft.com/Forums/office/en-US/9d6e3ea2-3eb5-4165-b5e8-92c985b9048f/getting-error-the-account-is-not-authorized-to-login-from-this-station-when-trying-to-drive-map?forum=winservergen

     
    Please also disable SMBv2 SMBv2 and SMBv3 using “Set-SMBServerConfiguration” command in PowerShell to have a test.
    Set-SmbServerConfiguration -EnableSMB1Protocol $false
    Set-SmbServerConfiguration -EnableSMB2Protocol $false

    Best regards

    Please mark the reply as an answer if you find it is helpful.

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    Sunday, June 19, 2016 10:47 AM