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Windows 7 64-bit Hard Restart, system unusable RRS feed

  • Question

  • I built a new computer on New Year's Eve, with the following specifications:

    12 GB Corsair CMX4GX3M2A1600C9 memory, in 6 2GB sticks

    Intel i7-950 Quad-Core Processor

    3x Seagate Barracuda 7200.11 1.5 TB harddrives

    ASUS P6X58D-E Motherboard

    ASUS ENGTX460 Graphics Card

    The computer has been experiencing increasingly frequent, BSOD-free hard restarts at random intervals with no relation to each other (i.e. the problem is neither consistent nor easily reproducable). Even turning off the option to automatically restart on a fatal system failure has not stopped the computer from hard restarting. Today, the system became unusable - attempting to boot normally would initiate a fine system consistency check that would hard-restart before it finished. Skipping it would simply send me to a black screen with mouse cursor that would chug momentarily before hard-restarting. Attempting to boot into safe mode would lead to a hard-restart. Before ten minutes ago, I wasn't even able to log onto the machine, but a system restore has now allowed me to log on (although for safety I'm still posting this from my old computer, which while significnatly slower, actually works reliably). Given that a system restore (and previously, a "Last Known Good Settings" boot) temporarily restores functionality to the system (and given that I've run a few tests on the memory), my hunch is that this is not a hardware-related issue, although I am still willing to be proved wrong about it (it's only a month and a half since I built this machine, pretty much everything should still be in warranty).

    If at all possible, given how exceptionally arduous an OS reinstall is, I'd like to avoid one if humanly possible.

    Sunday, February 13, 2011 5:17 AM

All replies

  • Do you see Kernel 41 entries?

    If yes, read this:

    Windows Kernel event ID 41 error in Windows 7 or in Windows Server 2008 R2: “The system has rebooted without cleanly shutting down first”

    http://support.microsoft.com/kb/2028504

    and try the steps.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, February 13, 2011 2:03 PM
  • Yes, there are Kernel 41 errors, but all of the fixes suggested have already been tried on this machine, and as I already mentioned, I have disabled automatic restart, but the system still hard-reboots anyway. Additionally, most of the fixes in that article seem to imply this is a hardware, whereas given that so far, the only working solutions have been Last Known Good Configuration and a Windows Restore respectively, I'm inclined to believe this is a software issue.
    Sunday, February 13, 2011 8:56 PM
  • Use this:

    http://support.microsoft.com/kb/929135

    to see which software causes it.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Sunday, February 13, 2011 9:15 PM
  • Windows Update wanted to restart my computer. It began the hard reboot cycle again.
    Sunday, February 13, 2011 9:35 PM
  • do you know which updates (KB numbers) you installed?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 14, 2011 8:57 PM
  • KB2310138

    KB2485476

    KB2393802

    KB2475792

    KB2454826

    KB2487426

    KB2467023

    KB2479628

    JB2425227

    KB2482017

    KB23101038

    KB890830

    Pretty sure those are the numbers, Windows doesn't really give you an easy way of copying them.

    The boot cycle after the Windows Update on Feb 13th stopped abruptly and I was able to use the computer steadily until a few minutes ago, when it hard-restarted in the middle of typing a message on YouTube. It went through its boot cycle normally, and then livelocked at the startup screen. I restarted and it wanted to do a file system consistency check again, but those have, as I mentioned, never worked out well before, so I skipped it, and it's now working again, for now.

    Tuesday, February 15, 2011 9:06 PM
  • the update KB2454826 may cause the issues. MS released a second version of the update because it caused some issues of other tools (WLM).

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 16, 2011 3:50 PM
  • The cycle has begun again. I had to hard-restart the machine myself after I knocked it with my knee and it froze, but it had asked me to restart for a Windows Update cycle anyway, which I was ignoring because I dare never reboot this machine anymore given that this exact sort of thing has a risk of occuring when I do it. I tried doing a file system consistency check, as it's been nagging me to do one every time I restart. It hard-rebooted out of that, so I skipped the next one and it insisted on applying the updates, and now the system is locked in another hard-reboot cycle.

    Frankly people this is just getting ridiculous.

    Wednesday, February 23, 2011 8:52 AM
  • Even using the "Disable automatic system restart on failure" option in the advanced boot menu will not stop the system from hard restarting. Frankly this is just becoming utterly absurd. My system is locked in a reboot loop and is unusable.
    Wednesday, February 23, 2011 8:54 AM
  • Windows Startup Repair was initiated, finished and fixed the problem by System Restore. According to the diagnostic, "a patch is preventing the system from starting properly".

    It didn't tell me what patch, though, so I'm just going to turn off updates until we can find some evidence as to which patch is causing the issue.

    Wednesday, February 23, 2011 12:22 PM
  • Scratch that, my computer just hard-restarted again, but didn't get locked into a reboot cycle this time. Boot was successful with no demand for FSCK.
    Wednesday, February 23, 2011 12:32 PM
  • Install the Sp1, please.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 23, 2011 12:34 PM
  • Doing now.
    Wednesday, February 23, 2011 12:41 PM
  • Well, my PC hard-rebooted during the first stage of the update process. System restore has returned my PC to functionality again. I think it tried to install the two smaller 64-bit updates alongside the service pack - I'll try again with only the service pack.
    Wednesday, February 23, 2011 1:25 PM
  • I'm really beginning to lose my patience. Installing the Service Pack seemed to work up until the end of Stage 1, and as far as I could tell shut down fine, but now it is locked in a reboot loop.
    Wednesday, February 23, 2011 2:14 PM
  • remove all unneeded hardware (and only use 2GB RAM to install the Sp1).

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 23, 2011 2:23 PM
  • The constant rollbacks forced on me by the repeated System Restores have crippled the network controller, and it will no longer function. I cannot download the update.
    Wednesday, February 23, 2011 2:34 PM
  • This may not be 100% related to your issues, but I built an almost identical machine around the start of November, different HDDs and GPU in mine.

    But I was getting infrequently a reboot either just before or just after logging in maybe once/ twice a week. Apart from the usual windows update installs the only thing that worked is updating my graphics driver which is now version 266.58 (there might be a newer once since) from version 260 or there abouts.

    Havnt had any reboots since.

    To test you could start in safe mode with VGA, and leave it running to test if its a problem with the Graphics drivers.

    Im guessing if you have 3x 1.5TB HDD's your using them in some kind of RAID config. Since the system isnt reliable, you could disconnect these and if you have a old sata drive lying around you could try installing W7 on that and leave it on test if updating video drivers doesnt solve your issue.

    I will add that I had tried updating any system board drivers along with updating the BIOS on my P6X58D-E and it wasnt until I updated the Video drivers that my problem has gone.

    I did briefly get a flash of what I can only describe as a smashed LCD show on one of the reboots which then led me to updating my GPU drivers.

    Wednesday, February 23, 2011 2:36 PM
  • I'm not using a RAID, and as previously stated, I cannot boot into safe mode.

    I realise that you are all trying to help, but so far, any advice given to me on this forum has either not helped or actively worsened the problem. I'm currently typing this on my old PC because my network services won't start. The PC is actually now in a significantly less functional state then when I started this thread. Every time I've done a system restore, one or more of my applications has stopped working correctly and required either updates or reinstalls that the system restore erased. I didn't mention them at the time because they weren't relevant, but now I can't even access the internet because essential service groups won't start.

    I don't mean to complain, but I'm becoming frustrated.

    Wednesday, February 23, 2011 2:39 PM
  • boot from LinuxCD, backup all data and install Windows again with a minimal amount of buildin hardware. Add the other RAM/hardware after you installed Win7 + Sp1

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 23, 2011 3:08 PM
  • Is there any possible fixes you can suggest that do not involve reinstalling the operating system? With respect, an OS reinstall is an extremely un-ideal way of handling this situation.

    Wednesday, February 23, 2011 3:55 PM
  • I think the board has issues with 6*2GB RAM. So remove the RAM and test it with a lower amount of RAM.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 23, 2011 4:02 PM
  • I've already stripped out all but one memory module and unhooked the sound card. I cannot access any system restore point behind the installation of Service Pack 1, despite it being one of the apparent root causes of my inability to access the internet.

    This is becoming absurd.

    Wednesday, February 23, 2011 4:09 PM
  • I've attempted a reinstall, and lo and behold, we're now stuck in a reboot loop after Windows Update.

    Wednesday, February 23, 2011 7:41 PM
  • Update the BIOS, update the HDD firmwares. if nothings helps, contact the MSFT Support. Support for Upadte issues is for fres.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Wednesday, February 23, 2011 10:13 PM
  • Even with the updates rolled back, there's still random hard-restarts with no bluescreen. This is ridiculous.
    Thursday, February 24, 2011 7:32 AM
  • I'm running another sweep of the memory with Memtest, but the reboot loops are currently cured by F8 - Last Known Good Configuration. I am 99% this is a software issue.
    Thursday, February 24, 2011 9:36 AM
  • Youve spent a long time trying to do several different software type fixes on this machine, wouldnt it be much quicker in identifying if its software / hardware related by using one of your 1.5TB drives that doesnt have the OS on it as a test drive and installing windows 7 / any other OS on it fresh, dont even need to put in the product key or activate it, just let it run without so if you can be sure that its software or hardware.

    The more things you try the worse it seems to be getting, I would have abandoned trying to fix the current install and put it to one side a long time ago.

    Random reboots is a very difficult thing to fix if theres no consistency to it.

    Especially if its been happening since you built the machine as it could be caused by anything.

    If you do a clean install and it still happens then at least you know it may not be software related after all.

    Not the way you wanted to go about it, but spending a few hours to potentially get a stable machine surely would be worth it, rather than pulling your hair out doing several different updates and combinations of components that are making things worse?

     

    PS you arnt overclocking anything are you?

    Thursday, February 24, 2011 1:50 PM
  • contact the MS support:

    Contact a support professional by E-mail, Online, or Phone

    this is the link for the free support about Windows Update issues. This should be ok, because you get the Issues after restarting the PC when you install Updates.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Thursday, February 24, 2011 1:51 PM
  • Currently, intermittent hard-restarts are occuring and usually lead into reboot loops, which are fixed by use of "Last Known Good Configuration". I'm down to 6GB of memory at the moment as memtest86 revealed a single address error over 3 out of 4 full passes when I scanned all six sticks, but the restarts still seem to be occuring.
    Friday, February 25, 2011 12:46 PM
  • After another hard restart, I have switched to the other set of three sticks and I'm going to temporarily disable page filing.
    Friday, February 25, 2011 12:56 PM
  • 1 error is still 1 too much.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 25, 2011 1:27 PM
  • Hard restarts still occuring. No real pattern to them. Currently in safe mode with networking. The stick with the single address error could not have been present in both sets, so I think we've ruled out a memory issue.
    Friday, February 25, 2011 1:29 PM
  • is the Corsair compatible to the ASUS Board?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 25, 2011 1:50 PM
  • No idea, ASUS hasn't released a memory compatibility list for it, only for CPUs (and yes, my CPU is on that list). Searching around the internet reveals that Corsair themselves have (allegedly) been somewhat more courteous about it and done their own tests (http://www.techsupportforum.com/forums/f15/asus-p6x58d-e-memory-compatibility-483762.html#post2728607) without issue. That said I've also seen people complaining that the ASUS board won't recognise their memory sticks, but not anything like the issues I'm having.
    Friday, February 25, 2011 2:00 PM
  • In the process of another reinstall on a different hard drive.
    Friday, February 25, 2011 2:45 PM
  • ASUS has often issues with highend RAM (Corsair/OCZ)

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 25, 2011 3:58 PM
  • New reinstall on a different hard-drive has not yet turned up any hard-restart errors at all. How long should I leave it before declaring the hard-drive as the issue?
    • Proposed as answer by Andre.Ziegler Friday, February 25, 2011 9:31 PM
    • Unproposed as answer by Andre.Ziegler Friday, February 25, 2011 11:35 PM
    Friday, February 25, 2011 5:58 PM
  • New reinstall on a different hard-drive has not yet turned up any hard-restart errors at all. How long should I leave it before declaring the hard-drive as the issue?

    run the PC the whole weekend. Now you can see if you have unexpected reboots.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 25, 2011 9:32 PM
  • Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          25/02/2011 22:56:42
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Chaos
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2011-02-25T22:56:42.072023800Z" />
        <EventRecordID>1453</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Chaos</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>

    Gentlemen, we have officially ruled out the hard-drives.

    Friday, February 25, 2011 11:06 PM
  • check all 5 steps from scenario 3:

    http://support.microsoft.com/kb/2028504

    Which PSU do you have?


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Friday, February 25, 2011 11:35 PM
  • Automatic processor speed adjustment has also been disabled, not that ASUS made it easy to find in the BIOS. It's called Intel SpeedStep or something. Anyway, it's off now.
    Saturday, February 26, 2011 6:14 AM
  • Intel SpeedStep is now looking promising as the culprit, but I'm going to withhold judgement until I've left it on over the weekend.
    Saturday, February 26, 2011 10:31 AM
  • the SpeedStep may cause the issue, this is true. It also causes some 0x101 Bug check (Bug Check 0x101: CLOCK_WATCHDOG_TIMEOUT -  This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval ) crashes.

    ok, let us know it this makes the PC stable.


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Saturday, February 26, 2011 2:07 PM
  • Log Name:      System
    Source:        Microsoft-Windows-Kernel-Power
    Date:          26/02/2011 15:34:06
    Event ID:      41
    Task Category: (63)
    Level:         Critical
    Keywords:      (2)
    User:          SYSTEM
    Computer:      Chaos
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
        <EventID>41</EventID>
        <Version>2</Version>
        <Level>1</Level>
        <Task>63</Task>
        <Opcode>0</Opcode>
        <Keywords>0x8000000000000002</Keywords>
        <TimeCreated SystemTime="2011-02-26T15:34:06.641616100Z" />
        <EventRecordID>3155</EventRecordID>
        <Correlation />
        <Execution ProcessID="4" ThreadID="8" />
        <Channel>System</Channel>
        <Computer>Chaos</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData>
        <Data Name="BugcheckCode">0</Data>
        <Data Name="BugcheckParameter1">0x0</Data>
        <Data Name="BugcheckParameter2">0x0</Data>
        <Data Name="BugcheckParameter3">0x0</Data>
        <Data Name="BugcheckParameter4">0x0</Data>
        <Data Name="SleepInProgress">false</Data>
        <Data Name="PowerButtonTimestamp">0</Data>
      </EventData>
    </Event>

    Next!
    Sunday, February 27, 2011 6:11 PM
  • I have no real idea :( Contact the MS support.

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
    Monday, February 28, 2011 2:01 PM
  • Weird thing is, I left it online while I went away for most of the weekend (which was when it crashed), but now that I'm using it consistently, I can't seem to get it to crash again. I'll keep you posted.
    Monday, February 28, 2011 3:09 PM