locked
Help on vista machine RRS feed

  • Question

  • Hi we have a vista machine that has been upgraded to windows 8.1 however we keep on getting time run error C++ when trying to access any folders

    can anyone help

    We have tried reinstalling microsoft visual C++ x86 but still not working

    the pc is a x32 does this matter

    Thursday, August 13, 2015 1:42 PM

Answers

  • Hi,

    Firstly, I would like to know how you upgrade to Windows 8.1. This type of error is usually related to C++ components damaged or missed. Please make sure the Visual C++ installation Package is right, or you can try to download the Visual C++ installation package from the link below and reinstall it.

    https://support.microsoft.com/en-us/kb/2977003

    Also, you can follow the steps to troubleshoot.

    1. Scan the virus in safe mode because the virus could block the module of anti-virus.

    2. You can start the Windows in safe mode. If it is normal in safe mode, please set clean boot and refer the link below to know how to check conflicting software by clean boot.

    https://support.microsoft.com/en-us/kb/929135

    3. If it is normal in safe mode but not in clean boot mode, please download the latest drivers version and reinstall them.

    If it still doesn’t help, please send your error message to us in the Event Viewer, and we will help you to solve. Refer the link below to know how to use Event Viewer.

    https://support.microsoft.com/en-us/kb/308427
    Friday, August 21, 2015 1:13 AM