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Computer can shutdown but can't restart RRS feed

  • Question

  •  

    Hi my computer can shutdown perfectly fine but when it comes to restarting the computer it is a whole other story. When restarting it goes through the normal stages, stopping services, shutting down computer but when that finishes the screen goes black the computer just stays like that asif it is frozen.

     

    I don't know what to do or how to fix it, any suggestions would be greatly appreciated.

     

    My computer

    Q6600

    X38-DQ6

    750W Silverstone

    8800GTS 640mb

    Win Vista 32bit

    2GB 800mhz Ram

    Sunday, February 10, 2008 2:51 AM

Answers

  • Hi Anton2079,

     

    Thank you for the post.

     

    Now I suggest testing the issue in Safe Mode first.

     

    1. Reboot the computer.

    2. When the Starting Windows screen shows, press F8.

    3. Select Safe Mode and press Enter.

    4. Log on as Administrator.

    5. Restart the computer

     

    What’s the result?

     

    If the issue does not occur in Safe Mode, I suggest performing a Clean Boot.

     

    Clean Boot

    ========

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please test this issue in the Clean Boot environment., if the issue disappears, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

     

    Tuesday, February 12, 2008 5:21 AM
    Moderator

All replies

  • Hi Anton2079,

     

    Thank you for the post.

     

    Now I suggest testing the issue in Safe Mode first.

     

    1. Reboot the computer.

    2. When the Starting Windows screen shows, press F8.

    3. Select Safe Mode and press Enter.

    4. Log on as Administrator.

    5. Restart the computer

     

    What’s the result?

     

    If the issue does not occur in Safe Mode, I suggest performing a Clean Boot.

     

    Clean Boot

    ========

    1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

     

    Note: Please click Continue if the "User Account Control" window pops up.

     

    2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

    3. Click the "Startup" tab, click "Disable All" and click "OK".

    4. Restart the computer and test the issue.

     

    Note: Clean Boot is a troubleshooting step. If some programs have been disabled, we can re-enable them later. If you see the System Configuration Utility, check the box of "Don't show this message" and then click "OK".

     

    Please test this issue in the Clean Boot environment., if the issue disappears, we can use a 50/50 approach to quickly narrow down which entry is causing the issue.

     

    Hope it helps.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

     

    Tuesday, February 12, 2008 5:21 AM
    Moderator
  •  

    Yeah i did the MSConfig and i eliminated all of the services and it fixed the problem. So i slowly added them and found the cause, it was kaspersky which was somehow interferring with the shutdown. But it is now fixed. I don't know why i didn't think of MSconfig before.

     

    But anyway thank you for your help.

    Tuesday, February 12, 2008 7:04 AM
  •  

    Hi Anton2079,

     

    Thank you for the quick response.

     

    I am glad to hear that the issue has been resolved.

     

    Now I will mark this thread as Answered.

     

    If you have other issues regarding Windows Vista in the future, please feel free to post new threads.

     

    Have a nice day.

     

    Best regards,

    Tim Quan

    Microsoft Online Community Support

    Tuesday, February 12, 2008 7:15 AM
    Moderator
  • Hiiiii,,,,,,
    I had the same restarting problem......i was very frustrated with that.....
    But this post has resolved my problem.
    Thanks a lot.
    Thursday, February 28, 2008 1:21 PM