locked
Constant BSOD after waking up PC RRS feed

  • Question

  • Hello,

    I have an HP Omni 120-1124. Recently, the PC has started giving BSOD whenever it is woken from sleep. The events are slightly different each time, however, they are all bugcheck errors. I have run memory and hard drive checks, with no errors showing. This model PC does not have a BIOS update on HP's website. I have 4 .dmp files so far from the BSOD crashes. I've used BlueScreenView to convert them to .txt files.

    Dump files

    Any help would be greatly appreciated.

    Saturday, April 27, 2013 6:43 AM

Answers

  • Z

    Couple of things of note.  First both crashes occurred after prolonged uptime (the time since the last reboot).  In one case it was 5 days.  That could be a significant contributing effect.  You should probably reboot once a day just to test

    Second the driver implicated in both crashes was srv2.sys   Most seem to be on win 7 enterprise or server.  See links

    http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/38c90e09-0e2c-419f-99fa-dd4a78fbd56c/

    http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/9178cecd-eaf2-49cc-bd13-3cf24de777ae/

    http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/c29f5e58-543d-496d-823f-c3201aca5002/

    http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/8a195d74-0c4c-4db8-8317-904893c4f4ea/


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    • Marked as answer by tracycai Friday, May 3, 2013 8:22 AM
    Sunday, April 28, 2013 4:33 PM

All replies

  • You provided text files...

    Please read the below carefully.

    We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
    If you are overclocking stop.  (chances are if you dont know if you are, you are not)a
    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm


    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this)
     *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply.
    Link for how to  upload below.
    http://www.wikihow.com/Use-SkyDrive

    To ensure minidumps are enabled:

    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.

    Please also run MSinfo32 and upload the output as well.
    To run MSinfo32 please go to start>run>MSinfo32
    Go to "file" "save" and upload the saved file with the DMPS
    (Instructions for XP, Vista, Win 7, Win 8)
    System specs are extremely useful so please include whatever you know.


    Dyami & Wanikiya ...Team ZigZag.

    Saturday, April 27, 2013 6:51 AM
  • I'll have both items uploaded within the hour. Thank you for the information.
    Saturday, April 27, 2013 3:29 PM
  • Here are the .dmp files

    Here is the MSinfo32 system info

    Here is the Speccy system info

    Let me know if you need more info or if you can't access the files.

    Saturday, April 27, 2013 3:48 PM
  • These were related to a critical OS file being terminated.

    Just to check please run a system file check

    To run a system file check (SFC)

    Go to start>type CMD>right click and run as administrator> Type SFC /scannow
    let us know what it says at the end.
    You may have to run this up to 3 times.


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Saturday, April 27, 2013 8:51 PM
  • I ran SFC successfully.


    Sunday, April 28, 2013 1:50 AM
  • Z

    Since SFC came back good it must be a driver crashing the critical files.  Driver verifier should identify that driver

    2-Driver verifier
    Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is.

    *But sometimes it'll crash and won't tell you the driver.
    *Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.
    *I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise.
    *Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    Here is the procedure:

    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    *Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.
    *Reboot the system and wait for it to crash to the Blue Screen.
    *Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
    *If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    *If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

    *Further Reading
    http://support.microsoft.com/kb/244617


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Sunday, April 28, 2013 3:22 AM
  • Thank you for all your help on this matter. I will run verifier.exe now.

    Something I've noticed, since the BSOD happened each time I woke the computer, I changed the power settings to keep the computer on at all times. Since making this change, I have not experienced a BSOD.

    I'll let you know what the verifier test shows.

    Sunday, April 28, 2013 4:07 PM
  • Zharkov

    While changing the power setting is a workaround the problem should be fixed.  Verifier should crash your computer and the DMP should tell us which driver it is.


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    Sunday, April 28, 2013 4:22 PM
  • I followed the instructions you wrote out to run verifier.exe. After making the selections and pressing Finish, I was prompted that I would need to restart the computer for the test to finish. I restarted the computer and saw nothing out of the ordinary. No BSOD, and no indication that a test was running. Just the usual splash screens and Windows log in. I will attempt running the test again later today.
    Sunday, April 28, 2013 4:24 PM
  • Z

    Couple of things of note.  First both crashes occurred after prolonged uptime (the time since the last reboot).  In one case it was 5 days.  That could be a significant contributing effect.  You should probably reboot once a day just to test

    Second the driver implicated in both crashes was srv2.sys   Most seem to be on win 7 enterprise or server.  See links

    http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/38c90e09-0e2c-419f-99fa-dd4a78fbd56c/

    http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/9178cecd-eaf2-49cc-bd13-3cf24de777ae/

    http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/c29f5e58-543d-496d-823f-c3201aca5002/

    http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/8a195d74-0c4c-4db8-8317-904893c4f4ea/


    Wanikiya & Dyami -Team-ZigZag. www.ZigZag3143.com

    • Marked as answer by tracycai Friday, May 3, 2013 8:22 AM
    Sunday, April 28, 2013 4:33 PM