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Problem Steps Recorder RRS feed

  • Question

  • Running Windows 7 Professional x64 

    I have set the files to be saved to My Docs, saving 25 screenshots.

    The program runs fine but when I stop it I get "An error occurred which failed to save the recorded steps" and then have to close the program down.

    I have administrative access to my computer and have tried to run PSR directly as well as an administrator and have encounter the same error in both.

    I have rebooted my computer, powered it off and then restarted it with the same results.

    Any suggestions?

    Thursday, August 27, 2015 10:15 PM

Answers

  • Something similar ? 

    http://superuser.com/questions/960297/psr-an-error-occurred-while-attempting-to-save-the-recorded-steps


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by lifeizgood72 Friday, August 28, 2015 2:33 PM
    Friday, August 28, 2015 1:32 AM

All replies

  • Something similar ? 

    http://superuser.com/questions/960297/psr-an-error-occurred-while-attempting-to-save-the-recorded-steps


    Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

    • Marked as answer by lifeizgood72 Friday, August 28, 2015 2:33 PM
    Friday, August 28, 2015 1:32 AM
  • I'm having the same issue. To answer your question, yes, it's the same issue. I've confirmed that removing those two updates causes PSR to work again. However, I don't think it's sufficient to remove those packages to get this application to work. Is there any way to see if MS is working on a fix to the issue instead of just pointing to a different web site to suggest removing security patches?
    Tuesday, October 6, 2015 5:01 PM
  • I'm having the same issue. To answer your question, yes, it's the same issue. I've confirmed that removing those two updates causes PSR to work again. However, I don't think it's sufficient to remove those packages to get this application to work. Is there any way to see if MS is working on a fix to the issue instead of just pointing to a different web site to suggest removing security patches?

    I also had similar results.  Removing KB3060716 and KB3071756 did allow me to run PSR without errors, removing one update did not resolve the problem.  PSR is not mentioned in either KB article.  Is Microsoft working on a fix for this issue?

    dsloyer

    Friday, October 16, 2015 5:40 PM
  • I've benefited from this advice, so I'm taking the time to update. If MS is working the issue, it's something like "one step forward, two steps back". With critical updates, KB3060716 and KB3071756 return. But now I need to remove KB3088195 as well. Trial and error uninstalls / reboots / PSR to determine the offending update, followed by a System Restore, then uninstall the 3 packages / reboot / PSR. Can't tell you why, but it keeps the PSR available until a more permanent fix.
    Wednesday, October 28, 2015 1:16 AM
  • Thanks for the info all. I tested two PCs running Win7 64b Ent. PSR did not work on both. One had KB3060716 and KB3071756 installed-uninstalling/reboot did not help. The other had neither KB3060716 and KB3071756 but PSR still dose not work. (Neither had KB3088195 installed as this looks to be a Win8 update.)  Hopefully someone can find a fix....

     
    Thursday, November 19, 2015 1:59 PM
  • Same here..  Removing: KB3060716, KB3071756  and KB3088195 did not solve my problem. I so needed to use  PSR.exe.
    • Edited by EnriqueH73 Saturday, November 21, 2015 5:24 PM
    Saturday, November 21, 2015 5:24 PM
  • Hi, I used the Update for Windows 7 for x64-based Systems (KB3080149) successfully. The PSR works fine!
    • Proposed as answer by rickym61 Wednesday, December 16, 2015 11:55 AM
    Wednesday, December 2, 2015 2:34 PM
  • Hi, I used the Update for Windows 7 for x64-based Systems (KB3080149) successfully. The PSR works fine!<input id="spamFlag" type="hidden" />

    This worked for me too, prior to the update, PSR would work but not save any screen shots, installing update and restart fixes that.

    from MS15-090 https://support.microsoft.com/en-us/kb/3060716

    Known issues in this security update

    • After you install this security update on a computer that is running Windows 7 or Windows Server 2008 R2, you may receive an error message when you try to save a recording by using the Problem Steps Recorder. To resolve this issue, install the following update:
      3080149 Update for customer experience and diagnostic telemetry

    Wednesday, December 16, 2015 11:57 AM