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IE9 crashed due to Faulting module name : Kernelbase.dll RRS feed

  • Question

  • Hi

    IE9 crashed from time to time and below is the event log. I'm using Win7 ultimate.
    I have tried some steps from the comment of a similar thread but still cannot solve it.
    Could someone please advise how to look into this issue further?
    Thanks.

    ===========Steps I tried below but issue still persists================

    First, access Clean Boot to check the issue. If the issue disappears in the Clean Boot environment, we continue to narrow down which entry is causing the issue.

    However, if the issue persists in Clean Boot mode, please move on:

    Please try to  T run  IE9 with no add-ons(Here is the method: click Start -> All Programs -> Accessories -> System Tools -> Internet Explorer (with no add-ons)).

    If the issue persists , you may run sfc /scannow command, check the result. And  fix the issue by the following:

     The result is normal

     reinstall or repair Internet Explorer , for more information:

     How to reinstall or repair Internet Explorer in Windows 7, Windows Vista, and Windows XP

    ============================================================

    Below is the event log

    Log Name:        Application
     Source:            Application Error
     Date:               2013/4/14 PM 10:04:35
     Event ID:         1000
     Task Category: (100)
     Level:               Error
     Keywords:        Classic
     User:                N/A
     Computer:         AJHSU-N46VM

    Description:
     Faulting application name: iexplore.exe, version:  10.0.9200.16537, time stamp: 0x5123410e
     Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
     Exception code: 0xc00000fd
     Fault offset: 0x0000000000012e2d
     Faulting process id:  0x%9
     Faulting application start time: 0x%10
     Faulting application path: %11
     Faulting module path: %12
     Report Id: %13

    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-04-14T14:04:35.000000000Z" />
        <EventRecordID>13080</EventRecordID>
        <Channel>Application</Channel>
        <Computer>AJHSU-N46VM</Computer>
        <Security />
      </System>
      <EventData>
        <Data>IEXPLORE.EXE</Data>
        <Data>10.0.9200.16537</Data>
        <Data>5123410e</Data>
        <Data>KERNELBASE.dll</Data>
        <Data>6.1.7601.18015</Data>
        <Data>50b8479b</Data>
        <Data>c00000fd</Data>
        <Data>0000000000012e2d</Data>
      </EventData>
    </Event>

    Sunday, April 14, 2013 2:58 PM

Answers

  • Hi

    It has been three days and I haven't  seen IE crash issue anymore.

    So the root cause of my case is "ASUS Virtual Touch". (I'm using ASUS N46VN machine).

    After remove no problem at all (smile).

    Wednesday, April 17, 2013 2:44 PM

All replies

  • I'm now using IE10 and the issue still persists.

    Please help and thanks.

    Sunday, April 14, 2013 3:00 PM
  •  Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
     Exception code: 0xc00000fd

    Unfortunately crashes in low-level modules are typically signs of problems caused earlier on the call stack and unfortunately we no longer get drwtsn32.log to help us (end-users) see that.   Therefore we need to extract such information from .dmp files to see it, e.g. using a tool such as windbg with full Symbols.

    Alternatively you might get a clue from the list of loaded modules, e.g. as might be seen using tools such as Resource Monitor, ProcExp or ProcMon.   You might even get some pseudo Stack traces from those latter two.

    Hmm... that particular exception code may indicate Stack corruption (again probably caused by a caller) but then a Stack Back Trace may be ususable.

    http://msdn.microsoft.com/en-us/library/cc704588.aspx

    <quote>

    0xC00000FD
    STATUS_STACK_OVERFLOW

    A new guard page for the stack cannot be created.

    </quote>

     
    FYI

     
    Robert Aldwinckle
    ---

    Sunday, April 14, 2013 4:05 PM
    Answerer
  • Thanks.

    I just found the issue seemed to disappear after I had removed "Asus virtual touch".

    My laptop display doesn't have touch function but "Asus virtual touch" was installed by default!!!

    I will wait and observe for a few days and come back conclusion again.
    • Marked as answer by ccboy2002tw Monday, April 15, 2013 12:03 PM
    • Unmarked as answer by ccboy2002tw Monday, April 15, 2013 12:03 PM
    • Edited by ccboy2002tw Monday, April 15, 2013 12:04 PM
    Monday, April 15, 2013 12:03 PM
  • Hi,

    Glad to hear that you worked it out! Please feel free to let me know, if the issue come back again.


    Tracy Cai
    TechNet Community Support

    Tuesday, April 16, 2013 3:30 AM
    Moderator
  • Hi

    It has been three days and I haven't  seen IE crash issue anymore.

    So the root cause of my case is "ASUS Virtual Touch". (I'm using ASUS N46VN machine).

    After remove no problem at all (smile).

    Wednesday, April 17, 2013 2:44 PM