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Missing emails from folders RRS feed

  • Question

  • Saturday morning, I upgraded my Windows from Windows 8 to Windows 10. I had several subfolders and MANY old emails saved in those folders in my Windows mail account. When it transferred back over to Outlook with the Windows 10, it gave me some of the emails that were in my inbox going back a month or so, but all I can see are the empty subfolders that I had created prior to the upgrade. When it tries to sync those folders, they are all "up to date" but empty. It appears that if I log in to Hotmail.com and look at the account there, the emails are still there.

    How can I see these emails on my computer without having to log into the website?

    Monday, January 25, 2016 9:42 PM

Answers

All replies

  • Hi,

    Since you upgraded your OS. Could you check your PST files are configured correctly.

    Also go to account settings->profile->repair your profile and try


    Regards, Krselva. Please remember to mark the replies as answers if its helps you, and unmark the answers if it is not help you.

    Tuesday, January 26, 2016 12:06 AM
  • Hi,

    What version of Outlook are you using?

    How did you set up your Hotmail.com account in Outlook? Via IMAP, POP3, Outlook Connector or Exchange ActiveSync?

    Please first make sure you have correctly configure your email account in Outlook:

    If you are using Outlook 2010 or earlier version, please see:

    https://support.microsoft.com/en-us/kb/2735989

    If you are using Outlook 2013 or Outlook 2016, please see:

    https://support.microsoft.com/en-us/kb/2758902

    If above doesn't help, we can also try starting Outlook with /cleanviews switch to see if it helps. To do this, press Windows key + R to open the Run command, type outlook /cleanviews and press Enter.

    Regards,

    Steve Fan
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    • Edited by Steve Fan Tuesday, January 26, 2016 6:16 AM
    Tuesday, January 26, 2016 6:16 AM
  • I ran the automated install program for Windows 10 and the account was pulled in automatically during that process. I merely clicked confirm as part of the process when it asked me which email accounts to import.
    Tuesday, January 26, 2016 12:58 PM
  • Thank you for the update. By "the automated install program for Windows 10" do you mean the build-in Mail app?

    https://support.office.com/en-us/article/Use-Mail-for-Windows-10-8a301e64-10e2-46db-a03a-2e509e5ca93a

    If this is the case, I'd recommend you post your question to the Windows Client forum for further assistance:

    https://social.technet.microsoft.com/Forums/windows/en-US/home?category=windows10itpro%2Cw8itpro%2Cw7itpro%2Cwindowsvistaitpro%2Cwindowsxpitpro

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    Steve Fan
    TechNet Community Support


    Please mark the reply as an answer if you find it is helpful.

    If you have feedback for TechNet Support, contact tnmff@microsoft.com.
    Monday, February 1, 2016 9:27 AM