reply email body of the resulting message is displayed as Chinese characters


  • Subject: Fwd: Time to renew your Adobe licenses


    Tuesday, November 28, 2017 7:47 AM

All replies

  • This issue happened after updating CU17. any idea suggest.

    Now we have updated CU18 as well( Current exchange version 2013 cu18 ). still same problem. 

    Tuesday, November 28, 2017 7:49 AM
  • Does your email contains symbols ' or " ?
    Tuesday, November 28, 2017 8:08 AM
  • Hi Gangadhar Dyavarishetty,

    In order to narrow down the issue, please help us confirm the following questions:

    1.Did the issue happen to specific user or all users had the issue?
    2.For this issue, is that appeared when you forward e-mail to internal user or external user?
    3.It looks like only recipient had Chinese character, is that right?

    For this, please try following troubleshooting steps:
    1.Use OWA test if there is the same issue
    2.Please check the “Encoding” of the e-mail, you can try to modify the format to “unicodeUTF-8” then test again.


    Alice Wang

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    • Proposed as answer by Alice-Wang Thursday, November 30, 2017 10:01 AM
    Wednesday, November 29, 2017 10:27 AM